Customer Service Call

Kathleen Ryan

Administrative assistance experience with strong organizational skills. Customer

service oriented.

Oviedo, FL

***********@*******.*** - 407-***-****

WORK EXPERIENCE

Asset Transfer Operations Specialist

Charles Schwab (Adecco) - Maitland, FL - September 2014 to March 2015

Responsibilities

Review documents for accuracy and process transactions within a timely manner. Research any missing

documentation. Contact clients, financial consultants, branch representatives to provide follow up to complete

transaction requests. Contact external companies to verify information for transaction processing. Adhere to

standards and guidelines set by the organization.

Skills Used

Internet, email, telecommunications.

Office Manager

RNP Painting - Oviedo, FL - September 2013 to September 2014

Responsibilities

Schedule appointments, organize billing and estimates, enter work orders for approval. Follow up with

customers via telephone/email regarding work orders.

Accomplishments

Working part-time for a busy painting company.

Skills Used

Computer, customer service, follow-up on leads for scheduled work.

Home Agent

Convergys (Directv project) - Oviedo, FL - May 2014 to July 2014

Responsibilities

Log into computer system to access Citrix, Quick Connect for Chat, Adobe Connect for meetings, Avaya Phone

system, Training software and resources. Complete tasks related to call quality and sales/service quotas.

Customer Advocate Emergency Roadside Assistance

AAA (Randstad contractor) - Heathrow, FL - January 2014 to February 2014

Responsibilities

Heavy inbound call center for Emergency Roadside Assistance. Identify and locate members needing roadside

assistance. Dispatch various regions to members location. Update data related to membership payments,

changes to coverage, email and phone numbers. Tasks related to assisting members with travel planning,

mapping and rental car benefits. Outbound calls to update customer on time frame of service requests. Adhered

to call center guidelines regarding availability to call center standards.

Customer Service Associate YourSpendingAccount

AON Hewitt - Orlando, FL - 2010 to September 2013

Respond to Inbound/Outbound calls in call center for employees enrolled in benefits related to Flexible

Spending accounts, for Dependent care, Tuition, Adoption and Commuter/Transportation benefits.

Resolving issues due to health/dependent care, tuition, adoption and commuter benefit claims

Meet daily adherence, quality. customer relations standards and provide feedback within department

Troop Leader/Program advisor/Unit Librarian

Girl Scouts of American, Citrus Council - Oviedo, FL - 2005 to 2009

Managed all fundraising programs and oversaw all financial accounting transactions

• Planned all troop activities and completed form for safe travel

• Volunteered for leadership of a girl's troop ages 8-10 yrs.

• Responsible for proper management of Council Library materials

Recording Secretary

Plumstead Township - Plumstead, PA, US - 2003 to 2004

Self employed contractor, prepared minutes for Township staff meetings

• Weekly 90 minute board meeting with 10+ Township board members and residents

• Organized all meeting recordings for Township staff/employees

Accounts Receivable Clerk

Ingersoll-Rand (via Office Team) - Annandale, NJ - October 2002 to November 2002

Responsibilities

Review and correct contracts billing invoices. Enter data in Oracle system to update billing invoices.

Accomplishments

Completed project related to address changes for contractors billing invoices.

Skills Used

Data entry, organization of invoices, zip code locating for returned address items.

Direct Bill Call Center Coach

CNA Commercial Insurance - Maitland, FL - 1999 to 2000

Managed call volume cues and reports for management teams

• Prepared evaluations for live/recorded incoming/outgoing calls

• Performed one on one coaching instruction and appraisals for staff of 10-15 Reps

ACH Electronic Specialist III

SunTrust Service Corp - Orlando, FL - 1996 to 1999

Reconciled payroll transactions for direct deposit for corporate customers

• Corrected error in wire transferred thru Federal Reserve Bank

• Contacted customers to process corrections to employee aba/routing numbers

Contact this candidate