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Customer Service & Accounts Specialist Professional
Columbus, OH
... • Created and maintained QA scorecards, audit reports, and performance dashboards to track agent accuracy and call quality over time. • Played a key role in calibrations and quality review sessions, ensuring consistency and fairness across ... - Dec 12
... • Created and maintained QA scorecards, audit reports, and performance dashboards to track agent accuracy and call quality over time. • Played a key role in calibrations and quality review sessions, ensuring consistency and fairness across ... - Dec 12
Data Entry Roles
Hilliard, OH
... Core Competencies Data Entry & Validation KYC & Regulatory Compliance Client Documentation Review Digital Health & Therapy Data Platforms Due Diligence & Risk Monitoring Process Improvement & QA Support Banking & Financial Records Management ... - Dec 02
... Core Competencies Data Entry & Validation KYC & Regulatory Compliance Client Documentation Review Digital Health & Therapy Data Platforms Due Diligence & Risk Monitoring Process Improvement & QA Support Banking & Financial Records Management ... - Dec 02
Senior QA Analyst with 10+ Years Experience
Columbus, OH
Delores Benning *********@*****.*** 614-***-**** SUMMARY: Quality Assurance (QA) professional with extensive experience in web, mainframe, and ATM testing across Healthcare, Banking, Insurance, and HR PeopleSoft systems. Skilled in manual testing, ... - Dec 01
Delores Benning *********@*****.*** 614-***-**** SUMMARY: Quality Assurance (QA) professional with extensive experience in web, mainframe, and ATM testing across Healthcare, Banking, Insurance, and HR PeopleSoft systems. Skilled in manual testing, ... - Dec 01
Customer Service Professional with Escalation Expertise
Johnstown, OH
... Fashion Bug, Toledo, Ohio Assistant Manager, 5/2000 - 10/2001 Responsibilities included payroll, time cards, and weekly scheduling of employees. Responsible for inventory and loss prevention. Resolved customer complaints and problems that may arise. ... - Nov 27
... Fashion Bug, Toledo, Ohio Assistant Manager, 5/2000 - 10/2001 Responsibilities included payroll, time cards, and weekly scheduling of employees. Responsible for inventory and loss prevention. Resolved customer complaints and problems that may arise. ... - Nov 27
Business Analyst with 5+ Years of SDLC Expertise
Columbus, OH
... Prepared comprehensive BRDs, FRDs, use cases, acceptance criteria, and gap analysis documentation to guide development and QA teams. Supported project managers in tracking project milestones, deliverables, and timelines, contributing to the overall ... - Nov 26
... Prepared comprehensive BRDs, FRDs, use cases, acceptance criteria, and gap analysis documentation to guide development and QA teams. Supported project managers in tracking project milestones, deliverables, and timelines, contributing to the overall ... - Nov 26
Creative Design & Communications Student
Dublin, OH
Santiago The Resume of Pinzon Columbus, Ohio 614-***-**** *****************@*****.*** EXPERIENCE Danni Wolfe Design, Powell, Ohio — Junior Graphic Designer August 2023 - PRESENT Since August, 2023, I have been working part time for freelance graphic ... - Nov 24
Santiago The Resume of Pinzon Columbus, Ohio 614-***-**** *****************@*****.*** EXPERIENCE Danni Wolfe Design, Powell, Ohio — Junior Graphic Designer August 2023 - PRESENT Since August, 2023, I have been working part time for freelance graphic ... - Nov 24
Technical Solutions Engineer & Platform Admin Lead
Columbus, OH
... completed QA and UAT testing for releases on the company’s main hub app, Adviceworks. • Owned the project on reducing the rate of NIGO in account transfers from 25-30% down to 5-10%. Performed RCA via tools like SQL, Tableau, and Docupace, and ... - Nov 21
... completed QA and UAT testing for releases on the company’s main hub app, Adviceworks. • Owned the project on reducing the rate of NIGO in account transfers from 25-30% down to 5-10%. Performed RCA via tools like SQL, Tableau, and Docupace, and ... - Nov 21
Senior Salesforce Developer
Columbus, OH
... Delivered large-scale implementations such as Salesforce AgentForce, collaborating with cross-functional teams including business stakeholders, architects, and QA. Executed API integrations, data migrations, and Salesforce DevOps workflows using ... - Nov 19
... Delivered large-scale implementations such as Salesforce AgentForce, collaborating with cross-functional teams including business stakeholders, architects, and QA. Executed API integrations, data migrations, and Salesforce DevOps workflows using ... - Nov 19
Customer Service Leader with 10+ Years of Experience
Columbus, OH
... Work Experience CEO / Owner Online Boutique - January 2017 Present Launched and operate an independent fashion retail boutique with profitable performance. Oversee all business operations including planning, purchasing, marketing, and customer ... - Nov 15
... Work Experience CEO / Owner Online Boutique - January 2017 Present Launched and operate an independent fashion retail boutique with profitable performance. Oversee all business operations including planning, purchasing, marketing, and customer ... - Nov 15
Project Coordinator
Columbus, OH
... ●Executed and created team resource libraries in SharePoint and Microsoft Office Suite for both resources to be used by internal team members for project guidance and clients looking to engage QA and escalation work. ●Specialized in executing non ... - Nov 13
... ●Executed and created team resource libraries in SharePoint and Microsoft Office Suite for both resources to be used by internal team members for project guidance and clients looking to engage QA and escalation work. ●Specialized in executing non ... - Nov 13