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Charlotte, NC
... Risk Analysis IT Strategy Technology Roadmap Agile Methodologies Data-driven Analytics Project Plan Vendor Management Helpdesk Support Business Process IT Business Systems Technical Skills IFS, Microsoft Office Suite (Word, Excel, PowerPoint, ...
- 2021 Jan 25
Fort Mill, SC
... Wells Fargo Bank, N.A., San Antonio, TX Dec, 2001 – Jun, 2006 Senior Section Manager • Managed Technology Helpdesk responsible for specialty calls related to Loan Servicing • Managed Cash Operations department responsible for $1 Billion per month in ...
- 2021 Jan 08
Charlotte, NC
... • ‘Support and Ticketing System’ – Built Android application for handling request tickets for IT helpdesk in an organisation. • ‘SmartSchool’ – Created hybrid mobile application for managing school activities, announcements, homework, and grades of ...
- 2020 Dec 21
Charlotte, NC
... One touch resolution for customer challenges Spinnaker Resorts - Hilton Head, SC May 2012 - October 2015 Corporate IT Helpdesk Manager Awarded several promotions as Network Administrator, IT Supervisor, and IT Helpdesk Manager Increased overall ...
- 2020 Dec 13
Charlotte, NC
... Project Development, Database Applications and Design, IT Customer Support, Microsoft Integration, CISCO, Packet Tracer, HelpDesk Applications, and Microsoft Project Management August 2013- June 2017 HUNTER HUSS HIGH SCHOOL Gastonia, North Carolina ...
- 2020 Oct 02
Charlotte, NC
... Woods Morrisville, NC ***** - 248-***-**** - Email: adf5oh@r.postjobfree.com Qualifications Summary -Experienced in the ITIL/ITSM process areas and functions, Helpdesk and Software Testing. -Experienced in managing cross supplier process areas for ...
- 2020 Sep 16
Charlotte, NC
... (RAM) • Customer Centric: Managed customer program implementations, trainings, and onboarding of 200+ new customers on portal helpdesk by achieving 97% adoption within 6 months hence decreasing service desk turnaround time by 27% • Revenue Strategy: ...
- 2020 Jul 28
Indian Trail, NC
... of all MSOffice desktop support expanding from 3 to 7 offices Upon KSQ acquisition, became a member of the National IT Helpdesk for KSQ, inclusive of travel to other office sites to build and/or configure new networks Microsoft AD Administrator ...
- 2020 Jul 14
Charlotte, NC
... Prioritized requirements and resolved Clinical Services helpdesk tickets documenting in Remedy Ticketing and HP Quality Center meeting 100% of weekly goal. Wrote scripts for knowledge base to assist internal clients in faster technical resolutions. ...
- 2020 May 27
Charlotte, NC
... Retail Pharmacy Helpdesk / MED D Agent/ Assist line Agent / (11/11-1/02/2013) • While pursuing completion of MPA, accepted a position with a local branch of a specialty tale services provider to the health care industry. Joined a large group of tele ...
- 2020 May 02