Sean Rebeck, PMP

IT Project Management – Information Technology Services

Greensboro, NC 27410 adjo21@r.postjobfree.com 941-***-**** https://www.linkedin.com/in/sean-rebeck

Experienced, methodical IT professional with combined 18+ years of extensive expertise in the IT field with a focus on project management. A Certified PMP with the ability to demonstrate ownership of all processes, analyze data, and deliver measurable results. Strategic in developing strong partnerships with program and product management, engineering, and analytics leaders. Proficient in the overall planning, directing, and coordination of project activities and resources for assigned projects. Skilled in aligning end-user needs with long-term resolutions to complex IT challenges. Subject matter expert in end-to-end software implementation process while driving and refining process. Leverage industry best practices to impact the productivity and effectiveness of the project team to achieve customer satisfaction. Highly adaptable to work on the most challenging and large-scale projects with minimal supervision.

Core Competencies

Software Implementation Process Implementation Project Customer Service Application Testing Technical Troubleshooting Software Requirements Testing Methodologies User Training and Support Consumer Insights Efficiency and Quality Improvements Server Support Information Systems Network Protocols Project Life Cycle Management Systems Analysis On-site Team Management Strategic Planning & Implementation Risk Analysis IT Strategy Technology Roadmap Agile Methodologies Data-driven Analytics Project Plan Vendor Management Helpdesk Support Business Process IT Business Systems

Technical Skills

IFS, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Field Nation Platform

Professional Experience

SERVICE DELIVERY MANAGER MACRO INTEGRATION SERVICES, Greensboro, NC March 2017 – Present

Act as a Field Services Manager, Helpdesk and Depot Maintenance Manager for several national brands, ensuring outstanding customer satisfaction, quality and business development, fixing any reliability issues, and tracking service metrics.

Plan, manage, and deliver one or more projects within a program to realize maximum benefit for a client with minimized risk.

Forge and maintain relationships with customers for their maintenance needs, hardware, software & field technician service calls.

Maintain service-level agreements & quality standards including managing helpdesk services to achieve customer satisfaction.

Hire and coach staff to meet internal standards, customer expectations, and manage relationships with subcontractors & vendors.

Process development, training and documentation for service delivery and on-site service with maximum efficiency and productivity.

Manage the depot hardware, software deployment, inventory and shipments, repair center, while collaborating intensively with the customers, project managers, and vendors to reclaim equipment to working condition as necessary for workflow optimization.

FIELD TECHNICIAN MACRO INTEGRATION SERVICES, Greensboro, NC August 2014 – March 2017

Highly accounted for project and account management, including planning, coordinating, and scheduling projects and service calls.

Proficiently utilized field nation and trained field technicians as part of overseeing project operations and staff management.

Conducted complex hardware and software installation, testing, and troubleshooting several IT equipment, such as servers, routers, switches, firewalls, POS systems, DVRs, cameras, audio, PCs, tablets, telephones, access points, and printers.

Performed network rack installation and configuration, low voltage cabling and installation, and service calls troubleshooting.

Managed notable customers, such as Coca-Cola, Hugo Boss, Altar’d State, Southeast Grocers, Omaha Steaks, Krispy Kreme, & Arby's.

Rendered technical onsite support, training and correspondence with the IT administration and helpdesk to attain objectives.

IT SPECIALIST COMPUTERWORKS, INC., Sarasota, FL January 2002 – June 2018

Operated and owned a part-time computer and technology service company following standard operating procedures.

Provided services, including small home and office hardware and software installation, troubleshooting, repair, and upgrades.

Offered other technical services, such as virus removal, data backup, migration, remote support, training, and consulting.

Maintained customer loyalty and satisfaction by recommending hardware and software solutions to resolve issues.

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Education & Professional Development

PMP, Certification in Project Management PMI November 2020

Earned 60 units towards completion of Engineering program California State University Northridge, CA

Engineering courses, CAD, Basic education

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