Sales Representative
Resume:
ANDREA K. I. WALLACE
Huntersville, North Carolina 28078
(980)579-9573Home
adc15k@r.postjobfree.com
Ladies and Gentlemen,
I bring over 14 years multifaceted employment experience while pursuant of my advanced education. Throughout my background, I have become known for my intuitive leadership skills, customer service,sales, keen ability to handle diverse, and multiple levels of responsibility in fast-paced environments requiring poise under fire and strict attention to detail.
My personal profile includes the highest degrees of dedication, reliability and self-motivation, with un-tiring energy and a proven ability to quickly adapt to new environments and challenges and deliver high-impact results. Some additional skill highlights include: Computer information systems, fiscal administration and cash control, sales and visual merchandising, inventory control, podium teaching and special programs planning/orchestration, summary reporting, public relations and customer service, facilities / assets administration, policy compliance monitoring, and formal program representation and leadership essentials. I also have highly developed communications and interpersonal relations skills, with a proven record of accomplishment of proactive involvement in people-centric activities extending well beyond the workplace. Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education.
Based on these factors as well as the additional details highlighted in my attached resume, I would appreciate an opportunity to discuss with you, in person, how my qualifications would match your needs. I am certain I could pinpoint additional areas of expertise, which would enhance my contributions as an integral member of your team.
Thank you for your time and consideration. I look forward to hearing from you soon.
Sincerely,
Andrea K. I. Wallace
Andrea K. I. Wallace
Enclosure: Resume
CANDIDATE OVERVIEW
Offering a promising background based on advanced formal training and 8 years’ experience in a variety of Customer service environments demonstrating superior personal initiative, program support creativity and consistent performance success. Currently pursuant of an MPA with expected completion in (Early 2014).
Multifaceted rising professional with developing core competencies that include sales and marketing, merchandising computerized administration, client / customer services, team leadership and training, fiscal administration and cash control, inventory control, special program leadership/coaching, etc.
Articulate, communicative, energetic and productive team player with outstanding interpersonal skills and proven experience in diverse business and academic environments. Highly adaptable, teachable and spontaneous.
EDUCATION & CERTIFICATION
KELLER GRADUATE SCHOOL OF MANAGEMENT - Charlotte, NC Online Program - Master in Public Administration Concentration Healthcare (March, 2014)
UNIVERSITY OF NORTH CAROLINA - Charlotte, NC - Bachelor of Arts in Sociology (2010)
RICHMOND COMMUNITY COLLEGE - Hamlet, NC - Associate in Science (2008)
ROBESON COMMUNITY COLLEGE / SOUTH ROBESON HIGH SCHOOL - Diploma (2004)
Activities / Honors: Sergeant First Class, JROTC; President & Treasurer, Future Farmers of America (FFA); Member, Basketball and Track & Field Teams; Coaches Award, Track & Field Team (2003); Member, Step Team; Member, Gospel Choir
• Listen & Process Live Call, 2013
• BI Coordination of Benefits, 2013
• Super Service Part 1&2, 2013
• Credentialing, 2013
• RLS1: Essential Elements of the Healthcare Industry, 2012
• RLS3: Government payers, 2012
• RLS4: Private Payers, 2012
• RLS7: Coding & Claims, 2012
• RLS8:Benefit Verification Fundamentals, 2012
• Medicare Part A, B, C, D, 2012
• Reimbursement fundamentals, 2012
• Benefit Investigation Training 1,2,3,4, 2012
• Understanding Patient Plus, 2012
• ServSafe Food Service Provider Certification, 2012
• HIPPA Certification, 2011, 2013
• Medicaid and Medicare D Certification, 2011
• Person Centered Planning and Crisis Response, 2007
• Community Support Service Definition Training, 2007
• Intensive In-home Service Definition Training, 2007
• Crisis Response Training, 2007
• Accurate Documentation Training, 2007
• Person Centered Planning Training, 2007
• Recovery Skill Building Training, 2007
• Client’s Rights Training 2007
• Community Support Team Services Training, 2007
• American Heart Association CPR Provider Certification, 2008, 2013
COMPUTER SKILLS
Operating Systems: Windows 7 / XP / NT / ME / 2000/Mac
Applications: Microsoft (MS) Office XP / 2010 / 2007 / 2003 / 2000 / 1997, MS Front Page, MS Project, MS Visio, MS Site Server, Internet Explorer, MS Outlook / Outlook Express, Adobe Photo shop / Illustrator, People safe
IN-SCHOOL EMPLOYMENT
Crossmark (Full time) - Huntersville, North Carolina
Direct Retail Sales Representative (2/14- Present)
Responsible for execution of the strategic plan for the client’s brands within a defined geography using Access Mobility System.
Increased overall promotion of the brand including its continued development, management and sales.
Provided excellent customer service and developing a professional working relationship with store management, associates and other merchandising companies to effectively meet company and client objectives.
Influence local and regional decision makers at assigned client locations in an effort to influence local and regional sales and buying strategies.
Develop and communicate the client’s vision for the category into an action plan for each store that benefits both the client and the customer.
Leverage and engage the necessary resources to execute the action plan in order to grow volume through incremental retail activities.
Actively engaged at the store level and was able to identify issues that could improve execution, and solutions to close gaps &/or capitalize on opportunities.
Developed a plan with store management on a weekly rotation to sell and ensure appropriate inventory levels were accurately reported.
Accurately reports all completed assignments via the appropriate designated systems on the day the work is performed.
Communicates effectively with store personnel regarding assignments, sales activities, promotions, and client/sales plan objectives.
Effectively utilize all communication tools for the purpose of accurately planning, reporting, and reviewing work.
Participation in team and client projects.
Adheres to company policies, procedures, and position responsibilities.
Vanguard (Contract) - Charlotte, North Carolina
Retail Retirement Specialist (9/13-01/14)
• Developing basic knowledge of Vanguard funds, products and services, the overall financial services industry through classroom training, on-the-job training, and self-study.
• Providing high quality client service across Institutional Participant Services by responding to participant phone inquiries and providing account and plan information from various information systems.
• Providing fund and investment performance information to participants by phone.
• Responding to plan participant inquiries pertaining to certain legal, regulatory, and tax-related issues through verbal and written communication.
• Identifying routine participant needs/problems with urgency, professionalism, and efficiency; determining alternative solutions; resolving the problem using current workflow procedures.
• Initiating transactions for participants including loans, exchanges, allocations, and terminations.
• Working with the various areas of the Institutional Investor Group Division to enhance overall quality and workflow efficiencies.
• Providing industry knowledge to fund performance and retirement investing.
Aid ells Gourmet Sausage- Mooresville, North Carolina
Part Time Demonstrator/ Sales (June 2013- Present)
• Serves as the face of Aid ells to customers in the field.
• Communicate Aid ells' unique value.
• Encourage initial trial of Aid ells' products including new flavors, and generate increased sales on demo days.
• Responsible for performing demonstration events in such a manner that they build awareness of the Aid ells brand.
AEROTEK/ LASH GROUP (Contract) - Charlotte, North Carolina
Benefit Investigation Specialist (11/12-1/25/13)
• Called patients' insurance payers to verify insurance benefits specifically for the infusion drug Regicide.
• Updated database with revised patient and insurance payer information.
• Benefits investigation, to determine patient-specific benefits for REMICADE®
• Alternate coverage research for patients requiring coverage or additional coverage for REMICADE®
• Obtain requirements for prior authorization process
• Assistance with the appeal process for administrative denials
• Personalized care coordination including benefits explanation for patients
CONNEXTIONS - Concord, North Carolina
Third Party Tele services Customer Contact Contractor to Fortune 500 Health care Provider Organizations.
Retail Pharmacy Helpdesk / MED D Agent/ Assist line Agent / (11/11-1/02/2013)
• While pursuing completion of MPA, accepted a position with a local branch of a specialty tale services provider to the health care industry. Joined a large group of tele services (call center) representatives, receiving and high volume of inbound calls from pharmacies and physicians to assist with processing / adjudicating claims for prescription payments as covered by Medicare, Medicaid and myriad insurance companies.
• Completed specialized training to qualify as a Medicare / Medicaid agent.
• Consistently surpassed all assigned performance metrics leading to meritorious promotion to MED D Assist line Agent in (June 2012). Handle escalated claims calls involving more complex case scenarios as referred by baseline Agents.
• Research, investigate and provide agents with correct processing information when processing more complex claims.
• Key member information into appropriate databases. Ensure strict compliance with all company and industry-regulated policies and procedures governing health care claims.
• Gained personal proficiency in the biconnected™ Consumer Engagement Platform, a state-of-the-art system that empowers new health care models by changing how companies connect to prospects and members across the full consumer Lifecycle.
CROSSMARK - Mooresville, North Carolina
Product Demonstration Representative (12/2010-1/2012, Part Time)
• Employed on a part-time, contract basis to set up and staff in-store displays to provide food/product demonstrations for consumers. Promote product knowledge, visibility and increased sales. Engage a high volume of customers.
U.S. POSTAL SERVICE - Charlotte, North Carolina
Casual Clerk (December 2010-December 2010)
• Served on the holiday season staff of the Post Office’s central sort and dispatch center for the greater Charlotte metropolitan area. Unloaded sacks of incoming mail, separate letters, parcel post, magazines, and newspapers, and transport these to the appropriate sorting and processing areas.
PRISCILLA McCall’s - Cornelius, North Carolina
Retail Sales Associate / Key Holder (November 2009-December 2010)
• Fulfilled full-scope retail sales and merchandising responsibilities at a specialty mall store for women’s lingerie.
• Set up and maintained displays, assisted customers with location, pricing and selection of merchandise, handled check out responsibilities, and generally ensured the clean appearance and smooth operation of the store.
• As one of only two key holders, handled store opening and closing responsibilities and reconciled end-of-shift cash register receipts, balancing, and bank drop preparations. Also assisted in training newly hired personnel.
• Available immediately; willing to travel and/or relocate
• Active volunteer and participant in the local community and various humanitarian support initiatives.
• List of references and salary history furnished upon request.
SALARY REQUIREMENTS: Negotiable and commensurate with responsibilities and production.
PROFESSIONAL REFERENCES
Michael Mark Mitchell
United States Army
Afghanistan
Michelle White
Vanguard
Charlotte NC
Rochelle Rose
Crown and Seal
Cook
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