MICHAEL J. HUNTER

**** ******** ***** adi94t@r.postjobfree.com

Indian Land, SC 29707 Cell 325-***-****

SUMMARY

• Successful senior leader with over 17 years of experience managing diverse teams in banking operations

• 17 years mortgage servicing management including commercial real estate

• 5 years Risk and Compliance experience working with Office of the Comptroller of the Currency (OCC) personnel on annual reviews.

• Experience managing loan processing for consumer and commercial loans, loan boarding and back office servicing operations

• High degree of success in building high performing teams through team engagement and synergy with a customer service excellence approach

• Six Sigma trained with a track record for driving process design that positively affects the customer experience, regulatory compliance and increases efficiencies

AREAS OF EXPERTISE

Strategic Planning, Risk Management, Organizational Development, Regulatory Compliance, Business Operations, Quality Control, Process Improvement, Leadership Development, Consumer Lending, Loan Administration, Third Party Management, Commercial Lending, Loan Processing, Mortgage Servicing, Tax and Insurance monitoring, Default Operations, Customer Excellence, Implementation

PROFESSIONAL EXPERIENCE

Senior Vice President, Loan Administration

First Financial Bank, Abilene, TX Dec, 2014 – April, 2020

• Reporting to Chief Credit Officer, responsible for all areas of loan processing, loan operations, compliance management and process control.

• Led the organization with uncompromised integrity. Created an environment where team members were engaged, felt valued and worked together to provide customer excellence.

• Acted as line of business leader for all projects. Briefed key stakeholders on status of all projects.

• Provided strategic direction to complex initiatives bringing in new software and vendor partnerships to modernize and improve business functions and enhance the customer experience.

• Developed and Implemented process changes to monitor and mitigate operational risk and support regulatory compliance.

Wells Fargo Bank, N.A., San Antonio, TX Feb, 2012 – Dec, 2014

Loan Administration Manager III

• Led a staff of over 70 team members responsible for the execution of legal documents as part of the foreclosure process.

• Successfully worked through a backlog of over 10,000 documents and brought turn-time to within goal of an average of 30 days.

• Led the successful integration of the multiple portfolio management processes.

Wells Fargo Bank, N.A., San Antonio, TX Jun, 2006 – Feb, 2012

Customer Service Manager

• Managed Reporting Analysts supporting Customer Service.

• Co-managed a call center with 120 employees receiving over two million calls per year.

• Lead the effort to create innovative tools which provide more accurate customer data, increase phone representative effectiveness and improve the customer experience.

Wells Fargo Bank, N.A., San Antonio, TX Dec, 2001 – Jun, 2006

Senior Section Manager

• Managed Technology Helpdesk responsible for specialty calls related to Loan Servicing

• Managed Cash Operations department responsible for $1 Billion per month in checks

• Managed Escrow department responsible for Mortgage Holdback management

COMMUNITY INVOLVEMENT

• Big Brothers Big Sisters of Abilene, TX.

• Facilitator, Financial Literacy to Community groups in Abilene TX

EDUCATION

Bachelor of Applied Arts and Sciences, December, 2000 Texas State University, San Marcos, Texas

Six Sigma Green Belt – Financial Services, Villanova University, November, 2010 Lean Six Sigma – Villanova University, January, 2011

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