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Marietta, GA
... ScrumMaster HDI Certified Helpdesk Analyst L1 and NUX-Certified Model Builder Georgia Fiscal Management Council Fund Accounting Certified SCRUM Fundamentals Certified PMI Professional Affiliations: International Institute of Business Analysts
- Feb 17
Atlanta, GA
... Established a prompt and reliable helpdesk support channel, resolving numerous IT challenges, and achieving a high degree of customer satisfaction. Position title: IT Project Manager/Scrum Master Announcement number: 230106DE-12084465-JG Christopher ...
- Feb 15
Cumming, GA
... Involved in Developing, Monitoring and Deploying SSIS packages and successfully created dynamic configuration packages in SSIS Managed work queue in support of all JIRA Helpdesk tickets through JIRA combination of problem identification, ...
- Feb 09
Acworth, GA
... Ricoh Corporation, Tucker, GA July 2014 - Sep 2015 Software Solutions Helpdesk Analyst ● Rendered 2nd level break/fix support of software packages used by internal technicians and commercial customers using Ricoh and third-party Multifunction ...
- Feb 02
Atlanta, GA
... •Troubleshoot user issues within Lawson •Created, update and escalate tickets using Remedy Merial (TEKsystems) March 2017 - January 2018 Helpdesk Analyst Assigned to a team of 4 to handle calls for field sales support, taking ownership to provide ...
- Feb 02
Woodstock, GA
... •Configured NT domain and Exhange 5.5 and prepared network for next major upgrades Vanstar / Inacom – Roswell, GA IT Strategist and Messaging Lead December 1996 to May 1998 Worked as senior level messaging helpdesk analyst •Responsible for the ...
- Jan 30
Marietta, GA, 30062
... Atlanta Public Schools, Atlanta, Georgia February 2010 – February 2012 Helpdesk Analyst II/HDI Certified Support Center Analyst (Contractor) Assisted with internal help desk functions including application setup, connectivity issues, and product ...
- Jan 29
Snellville, GA
... Helpdesk third level escalation support for end user desktops and remote server support. Managed ticket queues and dispatch onsite engineers as needed. System Engineer, Administrator for SQL Server 2000, SQL 2005, and SQL 2008 for new installations ...
- Jan 22
Kennesaw, GA
... Server Admin Peripheral installation, Software Center, SCCM, Helpdesk.Net Windows 7 Migration, HP Help Desk remote resolution tools, and Extensive knowledge of MS SCCM, Microsoft Support Center tools. Printer support and installation across Disney ...
- Jan 18
Dacula, GA
... Support Representative II Ricoh USA Dec/2022-Present Responsible for all Ricoh printer deliveries Georgia and Alabama Liaison between customers, reps, carriers and dispatch Inventory Management Assist in Warehouse Team Lead- Helpdesk Call Center ...
- Jan 16