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Johannesburg, Gauteng, South Africa
... WORK HISTORY Customer Service Consultant Merchants, Johannesburg 15 Mar 2018– 10 Oct 2022 Handled and resolved customer issues through chat platform, telephonically and by emails Documented and recorded customer interactions and call information ...
- May 21
Johannesburg, Gauteng, South Africa
... I assisted customers via chat and emails answering all billing questions and troubleshooting devices. Webhelp Internal sales administrator I worked as a customer service and internal sales administrator for a UK campaign called Halfords. I assisted ...
- May 17
Tokoza, Gauteng, South Africa
... COMPANY: THE TRAVEL CORPORATION POSITION: CONTACT CENTRE GLOBAL SUPPORT REPRESENTATIVE DURATION: 15 MARCH 2023 TO DATE DUTIES: Interacting with travel agents & direct clients for booking of tours Validating payment queries through chat & email ...
- May 06
Johannesburg, Gauteng, South Africa
... Customer Support Representative (remote) Amazon • Delivered multi-channel customer support, expertly navigating email, chat and phone to address inquiries and bolster customer satisfaction • Achieved high customer satisfaction ratings by swiftly ...
- May 06
Johannesburg, Gauteng, South Africa
... • Answering questions about a variety of products, assisting customers place orders, use promotions and resolve delivery or product issues, and issue concessions through phone, chat, and/or email. • Using a variety of tools to navigate and review ...
- Apr 05
Johannesburg, Gauteng, South Africa
... Work Experience Name of company : CCI International Telecommunications Position : Sales Agent/Retentions and Web Chat Duration : 2016-2018 Reference : HR 031-***-**** Name of company : Outwork international Telecommunications Position : Sales Agent ...
- Apr 01
Boksburg, Gauteng, South Africa
... ● Perform all telephone and chat tasks such as taking messages and respond to all caller queries professionally. ● Identify and escalate issues to supervisors and ensuring feedback it’s provided with the SLA. ● Manage and resolve customer complaints ...
- Feb 12
Johannesburg, Gauteng, South Africa
... SKILLS • Customer care • Events/Activation Management • Public relations • Proposal development • Budget development/breakdown • Post Campaign breakdown • Strong administration skills • Pastel • Sage • Hogan • Secure chat • IVS • XDS • CRM • PEMS • ...
- Jan 02
Gauteng, South Africa
... Experience Dash BPO Customer Service Representative Process customer requests submitted by telephone, email, and live chat. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; followed up to ensure ...
- 2023 Dec 09
Johannesburg, Gauteng, South Africa
... EXPERIENCE Singular Systems Sept 2022 - Current Share Administrator (Call Center) Demonstrated strong communication skills while interacting with customers via phone, email, and Whatsapp chat. Performed additional duties as assigned by management in ...
- 2023 Nov 20