Digital Marketing Project Management
Resume:
PROFILE
Obtain a challenging position as
demand suitable to my skills,
experience, and background, to help
a successful company expand further
and to help myself grow further
professionally, technically, and
financially, to become an effective
employee in a company. I am a highly
trained, multi-cultured, hard – working
confident, mature, self – motivated,
responsible, reliable, skilled individual
with practical management
experience, and consulting methods
gained through many years of
practical work experience. I am
healthy, friendly, outgoing, open-
minded and flexible person. I am a
born leader and able to influence
others to follow and meet any goal or
objective.
Contact details
ad2drk@r.postjobfree.com
The Kennedy complex, 21 Mercurius
road, Solheim Germiston, 1401
MAPULE
MSENGANE
EDUCATION
Hoerskool Diversity High – December 2011
• Matric certificate – Completed.
• Deputy head girl
• Chess awards
• Academic awards
ThintiMillion – January 2020
• Microsoft certificate – Completed.
Google Digital Skills for Africa – March 2020
• Digital marketing certificate – Completed.
Monash university - February 2023
• Project management degree – In progress.
EXPERIENCE
MTN - Inbound consultant (Contract ended)
February 2012–December 2014
• Receive incoming calls from customers.
• Receive complaints, and troubleshoot.
• Troubleshoot both product and service inquiries issues with the customer to attempt to find a resolution.
MFC a Division of Ned-bank - Administrator (Got a fixed term contract)
December 2014 – October 2015
• Manage obligations to suppliers, customers, and third-party vendors.
• Reconcile financial statements.
• Generate settlements.
• Identify and address discrepancies.
• Report on the status of accounts payable and receivable.
• Update internal accounting databases and spreadsheets. First National Bank - Outbound consultant (Contract ended) October 2015 – November 2016
• Continuously identifying new business opportunities Actively grow the merchant base by targeting quality, profitable business as well as cross-selling.
• Enter all Qualified leads into the sales pipeline and maintain daily. Actively promote existing product offerings to key decision-makers of small and medium-sized companies Achieve sales call, merchant sign-up and revenue targets.
• Keep up to date with product changes and enhancements Prepare and present proposals for potential clients Enroll in new clients and ensuring they are set up correctly, timeously, and accurately.
• Ensure that FNB Product/s is actively promoted to establish a presence in the market Gather competitor information and act upon such information Ensure applications/documentation for new FNB Product/s are fully completed, processed and monitor progress Maintain a high level of Market Knowledge, demonstrated by being able to talk about key market influencers Present the benefits and performance of FNB Product/s, services and support Conduct post-installation inspection of new sites, Prepare and present weekly/ monthly performance and sales reports.
Liquid Image Consulting – Project manager (Company affected by the Covid-19 pandemic)
November 2016 – March 2020
• Study company profile and operations to understand its marketing needs,
• Manage information flow in a timely and accrue manner.
• Make travel and accommodation arrangements.
• Format information for internal and external communication – memo, emails, presentations and reports.
• Organize and maintain the office filling system.
• Format presentations and excel spreadsheets.
• Conduct marketing research to identify industry trends and commercial opportunities.
• Develop and implement a marketing strategy per objectives and budget.
• Prepare detailed proposals and marketing plans.
• Advise on branding, positioning, communications, and other marketing issues.
• Give direction to marketing efforts with the most effective methods and tools.
• Liaise with marketing department and external vendors.
• Monitor marketing projects and analyze results.
• Write reports with suggestions for improvements and new ideas.
• Analysis data and market research.
• Aptitude in problem-solving.
• The day-to-day management of clients’ marketing and advertising campaigns.
• Pro-active leadership that encourages teams to perform to the best of their ability.
• Regular communication and liaison with clients at a senior level.
• The organization of client feedback.
• Generating accurate reports and status notifications.
• Pitching fresh and innovative ideas to clients.
• Completing projects to a specific schedule and within an agreed budget.
• Using my knowledge and skills to push clients, the team and the agency in the most productive direction.
• Proposal development.
o Answer to client’s brief
o Creative elements development
• Events/Activation Management.
o Supplier negotiations
o Supplier liaison
o Budget evaluation
o Cost review
• Post Campaign breakdown.
• Budget development/breakdown.
o Quotation reviewing
• PR
o Planning, developing, and implementing PR
strategies.
o Communicating with colleagues and key
spokespeople.
o Liaising with, and answering enquiries from media, individuals, and other organizations, often via
telephone and email.
o Researching, writing, and distributing press releases to targeted media.
o Collating and analyzing media coverage.
o Writing and editing in-house magazines, case studies, speeches, articles, and annual reports.
o Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs. o Devising and coordinating photo opportunities.
o Organizing events including press conferences,
exhibitions, open days, and press tours.
o Maintaining and updating information on the
organization’s website.
o Managing and updating information and engaging
with users on social media sites such as Twitter and Facebook.
o Sourcing and managing speaking and sponsorship
opportunities.
o Commissioning market research.
o Fostering community relations through events such as open days and through involvement in community
initiatives.
o Managing the PR aspect of a potential crisis.
o Planning publicity strategies and campaigns.
o Writing and producing presentations and press
releases.
o Dealing with enquiries from the public, the press, and related organizations.
o Organizing promotional events such as press
conferences, open days, exhibitions, tours and visits. o Speaking publicly at interviews, press conferences and presentations.
o Providing clients with information about new
promotional opportunities and current PR campaigns progress.
o Analyzing media coverage.
o Commissioning or undertaking relevant market
research.
o Liaising with clients, managerial and journalistic staff about budgets, timescales, and objectives.
o Designing, writing and/or producing presentations, press releases, articles, leaflets, ‘in-house' journals, reports, publicity brochures, information for web sites and promotional videos.
First National Bank – Team leader (Contract ended) July 2021 – August 2023
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Oversee 6 departments
• Oversee the performance of 89 administrators.
• Manage the operations managers calendar and set up meetings.
• Meeting minutes.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Track, control, and influence activities with the specific aim to increase and improve operational efficiencies.
• Collate, manage, and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
• Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
• Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities. Quality assurance
• Documenting and reporting product or service quality levels
• Documenting and reporting product or service quality levels
• Developing a workflow for product inspection
• Communicating with other team members to solve problems.
• Following up with the appropriate channels when mistakes are found.
• Training other quality insurance members on all inspection processes
KYC
• Adhere to the Customer Due Diligence framework/ FICA.
• Capture information and check changes and updates ensuring compliance and minimizing risk exposure.
• Email request for additional documents required.
• Ensuring all business and individual accounts are compliant in terms of FICA.
• Capturing data Accurately
• Ensuring that all Mandates Officials are FICA Compliant NOVOMATIC South Africa – Executive assistant (Director relocated to Austria)
September 2023 – December 2023
• Deliver efficient secretarial service
- Manage company executive calendar and set
up meetings.
- Manage communication – written ( filing,
email, etc.) and verbal (telephone, direct, etc.)
- Manage and organize documentation – filing
system, record keeping, travel documents,
distribution of mail etc.
- Compile documents and presentations
according to company outlines and templates.
- Update schedules timeously according to
requirements and priority.
- Prepare provisions for meetings (e.g.
documents, presentations) timeously and
make available for review by the company
executive/s in advance of scheduled
meetings.
- Proactively co-ordinate speech presentations.
- Research and handle high- level delegations
according to relevant protocols.
- Effectively provide a gate- keeper function to
ensure only priority interfaces at executive
level.
- Screen incoming calls and all visitors for
relevance and re-direct as appropriate.
• Provide general administration service
- Manage information flow in a timely and
accurate manner.
- Make all travel and accommodation
arrangements and preparations efficiently and
timeously.
- Co-ordinate overseas delegations.
- Handle general enquiries appropriately.
- Co-ordinate and schedule meetings and
functions.
- Format information for internal and external
communication – memos, emails,
presentations, and reports.
- Format presentations.
- Act as an office manager by keeping up with
office supply inventory and cost effective
procurement.
- Provide appropriate refreshments/catered
lunches for board meetings, presentations,
meetings. Etc.
- Oversee the performance of other
administrative employees.
• Manage internal and external interfaces
- Act as the point of contact among executives,
employees, clients and other external
partners.
- Provide effective, professional interface with
external suppliers i.t.o recruitment,
consultants, equipment suppliers, travel
coordinators, conference and meeting venue
providers etc.
- Effectively and compliantly manage visitors.
- Screen both internal and external requests to
meet with company executive/s.
- Maintain a professional image at all times.
SKILLS
• Customer care
• Events/Activation Management
• Public relations
• Proposal development
• Budget development/breakdown
• Post Campaign breakdown
• Strong administration skills
• Pastel
• Sage
• Hogan
• Secure chat
• IVS
• XDS
• CRM
• PEMS
• Egami
• KYC
• Verification and validation of claims
• Record keeping
• Attend to queries
• Keeping dairy system, minute taking and questioning process
• Microsoft
• Microsoft Pastel
• Sales
• Leading and developing top performing teams
• Creative
• Computer Literate – advanced Microsoft skills
• Presentations
• Quality assurance
REFERNCES
Roshta Peta
FNB – Human Resource
Zandisile Nhlapo
Liquid Image Consulting – Managing director
Mpho Modukanele
FNB – Administrator
Contact this candidate