MATSEBA NAOMI KGARE

TEMBISA ****

CELL NO: 076-***-**** ALT NO: 072-***-**** E-MAIL: ad3j7m@r.postjobfree.com DOB: 02.04.1987 Availability: Immediately

PROFILE SUMMARY

An organized, results-oriented Customer Service professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication skills, loves working with numbers and has influencing skills; competent in building customer relationships which inspire confidence and loyalty. I’m emotional disabled (Smell disorder). Please see my resume and looking forward to being part of your team.

PROFESSIONAL EXPERIENCE

JKK EXPRESS – JHB DEPOT

CONTACT PERSON – SIMEON SUPERVISOR - 081*******

POSITON: CUSTOMER SERVICES/OPERATIONS MARCH2021 – TO DATE

● Manage large amounts of incoming calls

● Open and maintain customer accounts by recording account information

● Contribute to team effort by accomplishing related results as needed

● Keep records of customer interactions, process customer accounts and file documents

● Use telephones to reach out to customers and verify account information

● Assist with placement of orders, refunds, or exchanges

● Place or cancel orders

● Resolve customer complaints via phone, email, mail or social media

● Build sustainable relationships of trust through open and interactive communication

● Helping the operations with controlling their areas.

● Assign collections to drivers and call the customers to insure they are home for their deliveries.

TIME FREIGHT – JHB DEPOT Oct2012 – July2020

Contact Person: Mr. F. Moabelo – Manager - 011-***-**** 072-***-**** ad3j7m@r.postjobfree.com Promoted Position: In-House Clerk MAY 2018-July 2020

● Received and stocked incoming material from company distribution centers as well as external agents.

● Utilize computer software and hardware to expedite data entry and processing.

● Verify all inventory computations by comparing them physical counts of stock at hand and investigate all discrepancies while adjusting for errors. Identified damaged, lost, surplus or shortage of goods and materials stored in the warehouse.

● Liaised and coordinated with customer services, technical support and delivery personnel for better service provision and improved customer satisfaction.

● Sent invoices and other related documents to customers using email.

● Attending and managing the stock received from the distributor.

● Making sure all consignments are taken to the right cages for them to reach their areas. Promoted Position: Debriefing Clerk Feb2016- May2018

● Proactively dealing with other departments as planning, customer service to solve any queries or problem that may arise during shits.

● Preparing reports, sending and receiving emails.

● Communicating with drivers, customers and making sure we deliver on time in full.

● Tracking and monitoring vehicles on the road, call for assistance if and when needed.

● Printing run sheets / maps for all drivers and making sure they have all transport, route, collection and delivery paperwork.

● Confirming payments from all deports before they go to head office.

● Handling incoming and outgoing faxes, emails and manning the reception area.

● Ensuring all invoices and POD’s are signed before processing for payments.

● Assisting the team with general administration if and when the need arises.

● Safe keeping of documents and ensure they are archived for audit purposes. Position: Administration clerk Oct2012 – Feb2016

● Answer incoming customer phone calls and chats take appropriate action for each call.

● Assist clients with online applications.

● Develop and maintain professional relationships with all customers and assist to handle situations.

● Perform all telephone and chat tasks such as taking messages and respond to all caller queries professionally.

● Identify and escalate issues to supervisors and ensuring feedback it’s provided with the SLA.

● Manage and resolve customer complaints, follow up customer calls where necessary.

● Route calls and chats to appropriate resources.

● Assisting the team with all general administration. TSHWANE SOUTH COLLEGE – DEPT. OF EDUCATION Jan2011 – Jul2012 Position: Admin Clerk

Contact Person: Ms. Ursula Jooste – Bookshop Manager – 012-***-**** 082-***-****

● Processed cash / sales transactions for books accurately and according to procedures.

● Performed various ongoing tasks including receiving, processing and stocking products, setting up floor displays, and maintaining inventory.

● Demonstrated attention to detail by maintaining the proper knowledge about the due dates and new policies that we have to further assist customers.

● Conveyed empathy by lending an ear to customers in need and giving them friendly and helpful advice to the best of my ability.

● Answering questions regarding the store, books, and its merchandise.

● Performing weekly and monthly stock taking.

● Banking, Filling, data capturing of debtors accounts, ensuring invoices are signed before submitting for payments.

● Handling incoming enquiries regarding quotes and providing feedback.

● Organized racks and shelves to maintain the visual appeal of the store.

● Used time efficiently when not serving customers by pricing merchandise, stocking shelves and taking inventory of supplies.

SKILLS-SET

MS Office Pastel Ultra save system Terminal System Exceptional Communication Skills System Bus Attentiveness People Management Excellent Customer Service Sales Skills

Negotiation Skills Parcel Perfect Data Capturing Ability to Use “Positive Language” Time Management Skills Performance Management Networking.

EDUCATION PROFESSIONAL EXPERIENCE

KWENA-A-PEU HIGH SCHOOL

Grade 12 Certificate – 2005

National Diploma: Financial Management

Driver’s License - Code 10

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