Customer Service Call Center
Resume:
Oct **** - Till date
2010
2022
NOMBASA NOMAWUSHE NTONTA
* ********* ****** ****** ************ south 2190
063******* ad5rx0@r.postjobfree.com
Objective
I am an optimistic individual, who spending the last period looking to grow. Friends and family would describe meas a well mannered person. Others strongly believe in my ability to treat others with respect, my critics refer to me as self indulgent because of my confidence. I prefer an organizing role and naturally approach life in a courageous way and always doing what is right. My ideal role is one which utilizes my objectives and unbiased decision making and provides me with challenges that stretch me. Experience
CCI
Call center Customer service agent
I worked as a customer service advisor for an international campaign called TalkTalk . I handled large volume of calls on a day to day basis. I assisted customers via chat and emails answering all billing questions and troubleshooting devices.
Webhelp
Internal sales administrator
I worked as a customer service and internal sales administrator for a UK campaign called Halfords. I assisted customers in finding the best solutions for their needs on their motoring,cycling and leisure products and services. I assisted with closing online sales and captured quotes. Merchants
Assistant team leader
I work in a USA campaign called Comcast/Xfinity . I work as a POC for agents, I assist them with product training, capturing stats as well as monitoring performance, I assist with billing queries, managing escalation,closing tickets and giving customers Technical support. Education
Little Flowe SSS
Matric
12
Telf
Telf
80
Skills
Decision making
Problem solving
Interpersonal skills
Communication
Computer
Management
CRM
SAP
Projects
I was head of the one man can charity project that deals with abused women and children. Reference
Kgotso Selepe - "Merchants "
Team manager
Avinash Gobind - "CCI"
Campaign manager
Nomfundo - ""
Team leader
Contact this candidate