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Exton, PA
... Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in vice ServiceNow. Developed a custom form in the SailPoint UI so that various admins can create Employee/Contractor ...
- Apr 22
Exton, PA
... Skills: •Project Management •Program Management •Release Management •Microsoft Office Suite •Communication •Problem Solving •Data Analysis / Reporting •Web Development •Cloud Application Development •SQL Queries •Jira •ServiceNow •ITIL Service ...
- Apr 18
West Chester, PA
... •Possessing hands-on experience in providing ITIL and IT Service Management Solutions in IT Infrastructure, specializing in the ServiceNow ITSM suite. •Mainly responsible for understanding organizational needs and translating functional requirements ...
- Apr 11
West Chester, PA
... Well versed with ITIL Concepts - Incident, Problem, Change and Release Management, Knowledge management. Perform and manage incident and event tickets, determine priority, and resolve escalated L3 issue within defined SLA in compliance with the ...
- Mar 07
Chester Springs, PA
... • Played a key role in the creation and execution of change requests, following ITIL processes such as Incident, Change, and Problem management. • Collaborated regularly with vendors to resolve issues, obtain Root Cause Analysis (RCA), and upload ...
- Feb 16
Schwenksville, PA, 19473
... and combat tactical command and control EDUCATION Rice University, BSCS Microsoft Certified System Engineer 2000/2003 ITIL V3 Foundation certified CICSP Cisco Ironport Certified Security Professional CISA VMWare VCA6-CMA, VCP6-CMA AWARDS US ...
- Feb 15
Pottstown, PA
... acquired issues, helpdesk Currently provide skills, with support seeking abilities, an timely ITIL for a Key Strengths IT Technical Database Remote Problem Technical Assistance Escalation Administration Documentation Support Desktop/Electronic Error ...
- Feb 07
Exton, PA
... • Experience in using ITIL/ITSM tools such as Service Now and BMC Remedy for change management, incident management, problem management, request management, task management etc. • Experience in creating alerts, reports and dashboard for applications ...
- 2023 Dec 01
Collegeville, PA
... 11, Office 365, SaaS, Mergers, Acquisitions and Divestitures, ITIL Agile/Scrum/Kanban/SAFe 6.0, SharePoint, JIRA/Confluence, and portfolio management tools such as Microsoft Project Server, CA PPM, and Plainview, software development life cycle; ...
- 2023 Nov 20
Malvern, PA, 19355
... TRAINING AND CERTIFICATIONS ITIL Version 3 Foundation Certification 8/10 A+ Computer Certification 9/99 Air Force Tech School – Communications/Computer Specialist 10/02-1/03 (Graduated second in class with 92% average – earned 26 college credits) ...
- 2023 Oct 23