Information Technology Application Development

Email: ****.**********@*****.***

Phone: 678-***-****

Education:

• Master of Science in Information Technology (Concordia University Wisconsin - US)

• Bachelors of Technology in Computer Science (JNTU - India)

Summary:

• An IT Professional, having around 9+ years of IT experience in Application Development, Application Support, Application Enhancement, Implementation, Monitoring and Testing.

• Over 7+ years of experience in Linux Engineering with Installation, Configuration, Administration, Support of Red Hat Linux Systems(RHEL 4.x/5.x/6.x/7.2).

• Over 3+ years of experience in leading Application Development/Enhancement projects through all the phases of Software Development Life Cycle(SDLC) such as Planning Phase, Design & Build Phase, System Integration Testing Phase, User Acceptance Testing Phase and Production Installation/Deployment phase.

• Experience in automating technical and business processes using RPA UiPath automation team, expert in creating unattended and attending UiPath workflows.

• Experience in deploying application code in NON PROD and PROD environment using Ansible tower & uDeploy, perform rollback and bounce tomcat & apache servers.

• Experience in creating, configuring and managing two nodes cluster using Red Hat Cluster Suites(RHCS) and Veritas Cluster Server(VCS) for High Availability applications.

• Experience in creating cluster resources, cluster shared file systems and troubleshooting & resolving Red Hat Clusters and Veritas Clusters(VCS) issues to ensure applications available to users without outages.

• Experience in writing BASH/SHELL scripts to automate repetitive tasks such as logs cleanup, back, file transfer, database reports, etc.

• Experience in providing application support for several JAVA/J2EE based applications including build/release deployment, monitoring and troubleshooting of JAVA/J2EE applications.

• Experience in integrating/configuring on premises Linux servers with AWS S3 bucket and storing/retrieving data to/from AWS S3 bucket.

• Extensive experience in team management in driving RCA (L2/L3 Production Support) and resolution to closure tickets includes all production, emergency break fixes, proactive issue detection with rapid response to address high severity (P1, P2, P3 and P4) resolution.

• Experience in using ITIL/ITSM tools such as Service Now and BMC Remedy for change management, incident management, problem management, request management, task management etc.

• Experience in creating alerts, reports and dashboard for applications monitoring and Server monitoring using Splunk monitoring tool.

• Experience in writing/updating all the SDLC document such as Requirement Specification, Design Specification, Devcopement Test Pan, Development Summary Report, Requirement Traceability Matrix, Acceptence Test Plan, Quality Assurance Summary Report.

• Experience in writing and executing Unit Test Cases in Application Lifecycle Management(ALM) tool for Application testing.

• Experience in integrating Linux Systems with Oracle PL/SQL Databases 11g and 12c and executes DB queries for data extraction, data upload, database reports etc.

• Ability to work independently in a team environment and actively participate in projects within work groups and across organizations, self-motivated and quick learner with good analytical, communication, debugging and organizational skills.

• Worked extensively to provides operational support for many complex applications, database servers and databases including Performance tuning and troubleshooting.

• Experience in migrating Applications running on Unix systems to Red-hat Linux Servers.

• Expertise in deploying various Red Hat Enterprise Linux builds both Physical and Virtual on HP/CISCO/IBM/Dell Hardware running ESXi.

• Experience in RHEL provisioning/builds, install, Upgrades, Patching, Configuration and Performance Tuning in Linux and VMware environments.

Technical Skills:

Hardware : HP Proliant DL 585 G6/G7, HP C-7000, BL 460 G6/7

Cisco UCS B200’s B250’s M1’s M2’s. Dell R-900, R-710’s

Server OS : Red Hat 4/5/6/7, Solaris 9/10, HP-UX 11i v3

Virtualization : VMware 3.5/4/5 ESXi / vSphere & P2V.

File System tools : LVM, Veritas Volume Manager, NAS, Clustered LVM

Network Servers : DNS, DHCP, NFS

Web Server : Apache

Database : Oracle PL/SQL 11g and 12c

Backup : Avamar & Linux backup scripts

Scripting : BASH & Shell

Monitoring Tool : Splunk & Sitescope

ITSM/ITIL : Service Now and BMC Remedy Tool

Ticketing Tool : JIRA

Deployment Tool : Ansible Tower and uDeploy

Version Control : GIT & SVN

Cluster Softwares : RedHat Cluster Suite(RHCS) & Veritas Cluster Server(VCS)

Professional Experience:

The Vanguard Group April 2022 to Present

/Linux Engineer/Application Support Engineer

• Serves as subject matter expert(SME) for My Crew Access(MCA/IAM) application and provide production support to ensure MCA applications is stable and available 24/7.

• Work extensive with vendor Broadcom and ANA-Partners for MCA application enhancement, configuration changes, performance tuning, implementing bug fixes etc.

• Perform regression testing for all the MCA enhancements, configuration changes, performance tuning, implementing big fixes in lower environments and document the testing evidence for getting the approval application owners/chance management for elevations into production environment.

• Deploy application code in NON PROD and PROD environment using Ansible tower, perform rollback and bounce tomcat & apache servers.

• Automate manual/repetitive technical & business processes by creating unattended and attended workflows using RPA UiPath automation tools.

• Interact and co-ordinate with PCLTS, UNIX, Database teams for MCA applications configuration changes on the Linux, Windows and Database respectively.

• Perform root cause analysis for MCA outages/issues and update the application runback with corrective and preventive actions.

• Run the MCA scrum everyday and review MCA health dashboard, IAM jobs dashboard, discuss upcoming plan changes/activities and address any issues related to crew onboarding, crew conversions etc.

• Co-ordinate with IAM clients(both Business and Engineering teams) for MCA elevations/system maintenance activities to avoid any impact to upstream and downstream applications.

• Responsible for providing production supports for the following Enterprise Security and Fraud(ES&F) applications - CyberArk ID Vault, Identity Access and Management, SailPoint, Logon Services, Integrated Fraud Detection etc.

• Engage Major Incident Management for production outages and work with application engineering to implement fix/restore application services through an emergency change request.

• Follow up with applications engineering teams to review all the applications changes, SOPs and update application run books/doclibs.

• Monitor ES&F applications health by creating Splunk dashboards, setups plunk alerts, create reports and develop monitoring scripts.

• Troubleshoot, debug and resolve JIRA tickets & Service Now incidents for ES&F applications within SLA and document resolution procedure for new issues.

• Coordinate with TCS offshore team and provide them training on resolution procedure for any new issues.

• Monitor critical Control-M jobs and take an appropriate action as describe in the doclibs if any Control-M job bend.

• Perform post certification of ES&F applications to support Windows MR and RHEL patching.

Merck & Co./HCL America Inc Mar 19 to April 2022

Application Developer/Application Support Engineer

• Design an effective technical architecture for Biostatistics and Research Decision Sciences Computing Platform Integration(BARDSCPI) applications and develop them effectively according to the organization standards.

• Serves as subject matter expert(SME) for BARDSCPI applications development, enhancement and implementation on Linux platform throughout project lifecycles.

• Design and implement policies and procedures to ensure BARDSCPI systems security through secure system access, storage access, monitoring as per security evaluations and regulatory compliances.

• Automate the BARDSCPI application extraction permission reports, extraction log reports and agency readiness audit reports.

• Gather the requirements of multiple applications modules, design plans for releases of the applications enhancements requested by the business users and implementing on the subsequent releases.

• Responsible for driving the development, support and customization of applications using the proprietary tools, technologies and framework.

• Integrate BARDSCPI application with other downstream applications and assist in identifying and resolving environment related issues.

• Responsible for automating Application processes, Applications monitoring, Servers monitoring, generating Audit reports, automate code deployment etc using BASH/SHELL/Python scripts.

• Responsible for integrating/configuring on premises Linux servers with AWS S3 bucket and storing/retrieving data to/from AWS S3 bucket.

• Interactions and co-ordinations with Business Unit, Technical Unit, Quality Unit and IT Stakeholders for successful deployment of the projects.

• Co-ordination with Quality Analysts, Compliance and Business team to support the Systems Integration testing and User Acceptance testing.

• Assist in BARDSCPI application support, disaster recovery support, external/internal audit support and provide support for any remediation needed by the downstream applications.

• Responsible for working with change management to gather required approvals for implementing Changes in PRODUCTION environment and deploy application code using uDeploy.

• Responsible for resolving Incidents/Problem/Work Order requests creating in Service Now/BMC Remedy tool within standard SLA.

• Documenting deployment strategy plans, training materials, Systems Integration Testing plans and end user guides.

Cox Communications Inc/Accenture Sept 17 to Feb 2019

Linux Engineer/Application Support Engineer

• Setup and Configured Red Hat Satellite/Kickstart Servers for Red Hat Enterprise Linux 5/6 installs and RHN Push Updates.

• Installing and configuration RHEL Physical servers on CISCO and HP hardware using the RedHat Satellite kickstart profiles.

• Building and configuring virtual machines in VCenter with templates, ISO images, kickstart profiles.

• Build and Configured Red Hat High Availability Cluster Servers for critical applications, creating shared filesystems, installed softwares on shared filesystems, performed failover/failback of cluster resources.

• Worked on the migration project to migrate the application running on Unix systems to Red hat Linux Servers.

• Supported application development teams throughout software project lifecycles to optimize system performance and ensure the project deadlines.

• Designed and Implemented policies, procedures and technologies to ensure Linux/Unix systems security through secure system access, monitoring, control, routine security evaluations and regulatory compliances.

• Installed and configured softwares such as SPLUNK for monitoring logs and Avamar for backups.

• Created SPLUNK alerts, reports and dashboard for applications monitoring and troubleshooting.

• Experience in working with Service Now ITSM and REMEDY tool for creating Change requests, Incident tickets, Tasks etc.

• Preparation of required documents such as Knowledge base articles for frequently occurring issues, RCA (Root Cause Analysis), SOPs, released Patching activities and Fixes.

• Installing and updating packages using YUM (custom YUM Servers/repositories), Red Hat Satellite Server.

• Created scripts to automate the system/application backups, deployed version updates and monitored replication for Oracle LDAP.

• Troubleshooted and resolved issues related to Hardware, Operating Systems, Network (TCP/IP, traceroute, telnet, netstat, tcpdumps, ping, etc), Servers access (user account and service account), NTP(time servers), SSH(remote logins), SMTP, Secure copy(SCP) and rsync, Application services, Network Attached Storage (NAS) access,NFS, Firewall, Filesystems, and so on.

• Provided 24/7 on call support for issues related to systems and IAM applications.

PNC Financial Services, PA April 14 to July 17

Linux and Unix Engineer

• Build and Provision Linux/Unix servers that includes Application servers, WEB servers, Oracle RAC clusters, Oracle standalone servers.

• Migrate applications running on UNIX/AIX servers to Red Hat Linux Servers as part of Greenfield Bridge Project.

• Working with the Application teams to setup, configure and install the Applications on the Standalone and Cluster Servers.

• Configure 2 nodes active-passive clusters using RedHat Cluster Suite(RHCS) and Veritas Cluster Server.

• Create, manage, troubleshoot and resolve issues related to cluster service groups, cluster resources, cluster shared filesystems for critical applications to ensure High Availability.

• Installing and configuring software such as Connect Direct for file transfers, CA7 for scheduling jobs, uDeploy, Oracle Client, DB2 connect, MQ clients, Avamar software for backups, ASM on Oracle RAC.

• Installation and configuration of VAS/QAS on Linux Servers to join servers to AD domain.

• Integrating Linux servers with Active Directory Domain using realmd.

• Writing SHELL scripts to automate repetitive administrative tasks.

• Deploy Software install JOBs such as Connect Direct, CA7, MQ Client, Oracle Client through Blade Logic Automated System.

• Participated in Pre-prod failover testing, Migration events, Patching Linux Operation Systems, Disaster Recovery and providing 24/7 on call supports.

• Worked on VMware VCenter for booting Virtual Servers in Single User Mode for troubleshooting and resolving the issues.

• Working on Service Now for submitting change requests and performing changes in production environment and resolving P1, P2 and P3 Incidents tickets within the SLA.

• Creating Software install documents, End User Guides and sharing with others team on Share Point site.

• Running prod readiness on servers and Analyzing, remediating, resolving issues before the servers GO LIVE.

• Experience in Red Hat Linux and Solaris servers Decommission.

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