Thomas A. Carbo

Phone: (***) Address: 662-****-*** Berks Email: St. ThomasACarbo@Stowe, PA 19464 gmail.com Summary of Qualifications

Versatile, Foundations clients. responses position and areas Strong as of meticulous, to a knowledge Desktop/Certification customers, ability Helpdesk and as to and follows: and highly troubleshoot quickly over Support motivated 25 repair Specialist years various system IT of Technical by experience software/demonstrating issues Support as hardware providing they all Professional arise. acquired issues, helpdesk Currently provide skills, with support seeking abilities, an timely ITIL for a Key Strengths

IT Technical Database Remote Problem Technical Assistance Escalation Administration Documentation Support Desktop/Electronic Error User Team Account Tracking/Collaboration Helpdesk Assembly Support Resolution Support Software Customer Network Infrastructure Resource Administration Installation Allocation Service Support Professional Experience

Johnson • • • • • • • • • Configure, computer phones, other Diagnose multi-Install including Carry Hands)LAN Contribute delivery Maintain productivity Share communications Develops Supports patching, Matthey computer out user acquired and, assist meeting of the training and and supporting basic workstations, deploy, applications support new to of IT project resolve contributes backup and · employees knowledge systems infrastructure Sr. services. and room sessions. for maintain, cabinet Technical PC, telecommunications desk teams junior issues team equipment, laptop, (operation’s laptops, where to moves/whilst management. with as in TSA’s associated troubleshoot KBA’s Support with to the tablet unique colleagues printer a supporting development improvement new high assist to back-duties and Analyst support to workplace with professional deployment with up mobile equipment. site) and requiring through tape end the local team support and of hardware business user-management, setups. operating current area continuity formal standard local and based local networking communications, plans. hands documentation and services infrastructure, application systems. thereby supervised applications and and (eyes including maximizing development software, support server and mobile including software Apr. wifi) restarts, (devices, the Smart 2020 and and – Present Santander 2020• • • Responsible connectivity, Analyze, environment Document, 7/10 Bank & Office maintain, (maintain, Soroc for configuration, consisting 2013-remote Technologies) trouble 16 upgrade environment, assistance of 2,shoot email, 500 or replace users. PC Desktop hardware/of and printer user laptop hardware support Support installations software, hardware/calls & Technician software and regarding and software permission hand-II systems LAN/issues held in issues. WAN devices. a in Windows an Jun. 2015 - Apr.

• • Support security Image/re-and and image maintain groups. desktops user and accounts laptops in via AD, SCCM, Remedy, AD, and McAfee Exchange ePO. pertaining to rights, Self-• • Employed Provided Filmed, County businesses, Bar Edited, · video Video Association, institutions, Produced production Production and and major services Specialist various religious video for smaller organizations. productions marketing, projects for event, for Commerce independently and commercial Bank, Montgomery owned Dec. clients. 2014 – May 2015 Innovative • • • • • Provided Digital/Coordinated network Conducted involving (Managed Supported issues. local Solutions & Analog LAN)connectivity. server support PC calls helpdesk/new hardware, and phone & pertaining backups, PC of Support AD/Windows rollouts, desktop systems. Exchange (break/VPN to · IT/connectivity, configurations, support 98/configurations, fix)LAN Administration. XP/, software, Specialist 7/(local 8.1, configuration, & VMWare, imaging, networking SAN/remote) NAS printer Office for storage email, issues, approximately 2003-installation and configurations. printer 2013, permission management Symantec and 250 Dec. setups, users 2013 related AV, – Oct. 2014 Additional Experience

Micro-Micro-• • • • • • • • • • • • • • • • Coax Coax Manage Maintain, Managed RDP problems. Help hardware/Repair/and Windows Manage maintenance. Manage Developed Manage design. CAT5/Managed Responsible Train measurement. Manage AD support · · Desk staff IT Help 6 Administration. upgrades, Microsoft Backups, Asset network Engineering cabling, Contractor e-QA, revise, XP support in software. Office Desk/form for to pertaining Engineering Engineering, tracking Win7 Office Cisco logic LAN and metrics, Automation Disaster software Access levels Library, manage Administrator, migrations. via switch Technology system to II/databases, VBA, data processes Recovery, Sales, connectivity, installs/III industry maintenance, company- processes, and analysis, for Java Document MS approximately planning Bar Scripting, fixes, & Documentation ODBC Symantec Office specific software, Code task wide configuration, end system connectivity 2007/LAN Control pertaining tracking analysis, user electronic and books, Antivirus, monitoring database & 225 10 electronic SQL printer Processes Control migrations systems. manuals, feasibility users code. email, to to form office Exchange/usage, ERP configurations involving for forms permission distribution and system videos, automation. optimum studies, and related and Outlook process and (databases. Baan)work Nov. related Jan. performance. system (databases. local standards. 2001 . 2010 flow & LAN)– – Mar. Dec., 2013 2010 DVFS, • • Inc. Windows Develop · Systems and NT/Network implement 2000 Administration, Specialist project plans VMS, to support Microsoft Information Exchange Systems. 5.0-5.5, Back Dec. Up 1998 Admin. – Jan. 2001

• • • • Responsible Train Configure, first and deploy, for for second data EUC and gathering support level maintain support, of pertaining desktop hardware knowledge pc’s, to and network file software. base servers, maintenance, and and traffic print optimization. project workstations. management. Education & Development

• • • • • • • • • Montgomery Microsoft ITIL A+ MCP Hewlett Class NASA ISO Certification 2001 Foundations B 5300.MIL-Packard Internal Certified 4(STD-County 3A-Authorized 2000 2) Certification Auditor Professional operator/Community solder/2006 Service inspector operator #GR750285407TC (– MCP) College 2010 & Repair A.A.Technician S. in Electronics Engineering Technology