United States
... •Acted as Subject Matter Expert (SME) and liaison between operations, helpdesk, and network teams to ensure uninterrupted email service delivery to users. •Utilized Exchange Management Console and Exchange Management Shell for administrative tasks ...
- Jun 03
Coppell, TX
... DASD space management, operating system updates, and informal helpdesk support for developers. AS400/iSeries support position managing testing environments in RxClaim. Studied and performed analysis of SYNON programs. Analyzed Business Requirement ...
- Jun 02
St. Petersburg, FL
... Handled helpdesk tickets, Lotus Notes, Ghost imaging, and installation of computer equipment. Deployed and installed 1200 of new and old equipment for end users, meeting all customer requirements and specifications. Setup and configured desktops and ...
- Jun 02
Chicago, IL
... Responding to technical issues: respond promptly to any technical issues that arise by helpdesk, instantly contact client troubleshoot the issue, and resolve it as quickly as possible. Participating in system upgrades and maintenance: I must ...
- Jun 02
Houston, TX
... Scheduled regular meetings with management to communicate audit findings to ensure training or notification to helpdesk of system problems. Implementing quality assurance measures to uphold the highest standards of patient care, safety, and nursing ...
- Jun 02
Sewell, NJ
... Reduced $2M in annual costs, improved helpdesk staff productivity by 32%, and cut service cycle time from 7 days to 3 through implementation of SLAs. Rolled out SharePoint for 22K users, handled SharePoint and .Net improvement projects that ...
- Jun 02
Tampa, FL
... VPN setup RSA token configuration Office 365 Configuration Vdart /HCL /Commonwealth July 22/ - October /22 Helpdesk team(remote) Team Viewer Support and over the phone Troubleshoot Windows Network Issues VPN Connectivity Outlook, Commonwell System ...
- Jun 01
Shrewsbury, MA
... Project Specialist Human Services Management Corporation 2020 – 2021 Supported Helpdesk by tracking helpdesk data and implemented data management, project management, managed purchasing, set up ticketing and inventory management systems, provided ...
- Jun 01
East Orange, NJ
... • Utilize BMC Remedy 8 to track incidents and request helpdesk tickets. Continually monitors queues and addresses tickets in priority order. Adheres to performance metrics. • Responsible for making initial customer contact upon receipt of a ticket ...
- Jun 01
Tacoma, WA
... Helpdesk Supervisor, Sefnco Communications, Puyallup, WA 2/16 – 9/16 Evaluated and implemented new ticketing system. Directed 4 person staff locally and in other states, created schedules that supported business requirements. Created escalation ...
- Jun 01