Project Management Business Analyst
Resume:
Shirley A Brown
*******@*****.***
Active SECRET Clearance
Career Summary
With over 19 years of outstanding experience delivering successful projects, I prioritize the client’s best interests in key roles such as Project Management/SME, IT and Help-Desk Support, Cybersecurity, and SharePoint portal web development while thriving as a collaborative team player. My expertise in client and customer service is complemented by a strong work ethic, unwavering commitment to achieving goals, and excellent interpersonal communication skills, primarily in support of government operations.
Education
Master of Science Education Technology (Curriculum Development) - Strayer University
Master of Science Management Information Systems (Project Management) - Strayer University
Bachelor of Science, Computer Information Systems (Programming/Computer Science) - Strayer University
Certifications/Licensure
Data Collection and Analysis – Quality Assurance – Logistics – Risk Management – Acquisition – System Engineering – Fundamentals of Systems Planning, Research, Development and Engineering from the Department of the Navy
(Distance Learning) Facilitator, University of Phoenix
Project Management, Martin Tate, and Global One Training Center
Experience
July 2023 – February 2025 – Geneva Software Incorporated
Business Analyst – Department of the State Bureau of Overseas Buildings Operations (OBO)
Providing remote support for the Department of State’s Bureau of Overseas Buildings Operations (OBO) project while gaining valuable new skills as a Business Analyst. Responsibilities did include:
Initiated the development of the Statement of Work (SOW) and Statements of Process (POS) for the project.
Led weekly team meetings and prepared detailed meeting minutes reports for distribution.
Managed Azure DevOps Boards, tracking Position Information Billing System (PIBS) and Post Position Management (PPM) team members’ user stories from OPEN to ACTIVE, CLOSED, and RESOLVED.
Compiled and shared bi-weekly task reminders, ensuring updates on NEW and BACKLOG items.
Maintained the company portal by uploading essential resources, documentation, reports, and lists.
Oversaw Teams and Department of State SharePoint sites for PIBS and PPM, ensuring completed projects and documentation were accurately recorded.
Executed tests within the team’s working environment to verify and validate database changes for the Department of State, forwarding approved modifications to the requesting client for testing and final approval.
Conducted validation tests in the working environment, ensuring successful system updates before forwarding to the client for review and final confirmation.
July 2019 – February 2022 – Client Solution Architects LCC (CSA)
Consultant III – Navy PEO-EIS 205
Provided remote support to the Department of the Navy’s PEO-EIS PMW-205 Enterprise Software Management (ESM), SOSBA NAVSEA SUBSHIP, Program Policy, Compliance, and Execution (PPC&E), Acquisition Program Office (APO), and Risk Management Teams, delivering the following services:
Project 5: Risk Management
Supported the Risk Management Team by maintaining accurate data entries within the NEST system; Ensured timely updates to RIO metrics on a weekly basis; collected and managed risk and issue updates across various sections and participated in and contributed to both weekly and monthly meetings.
Project 4: Acquisition Program Office (APO)
Assisted the APO team by compiling Weekly Activity Reports for the PAPM; requested team inputs via email on a weekly basis and reviewed and corrected submitted inputs as needed and upon request.
Project 3: Program Policy, Compliance, and Execution (PPC&E)
Assisted the team in designing and developing placemats for the NEN portal page; uploaded and managed documentation to ensure accessibility and organization; maintained and updated the portal regularly to keep information current and attended and documented briefings and teleconferences on a weekly basis.
Project 2: Enterprise System Management (ESM)
Provide the following support to the Enterprise Software Management (ESM) team as Content Management support and collaborated with the Knowledge Management (KM) Team to redesign ESM SharePoint portal page, collated data, and populated SharePoint, created and received approval for online templates to track: Weekly Quad Charts, Action Items, PEO EIS Weekly Dashboard inputs, and multiple software tracking matrices.
Drafted a Memorandum of Understanding (MOU) Report to define permissions and access for the Defense Manpower Data Center (DMDC) team.
Ensured the accuracy and maintenance of licensing data within the SharePoint portal; provided analytical subject matter expertise during weekly ESM meetings with Perspecta and stakeholders, capturing key takeaways and action items for team dissemination, and redesigned and developed a portal page, incorporating essential libraries and access links to relevant products.
Delivered Technical and Subject Matter Expert (SME) support for NGEN-R Source Selection and Special Project Activities and assisted in the design and development of a Dashboard to track monthly data counts for users and devices and created front-facing placements for graphs and pie charts to visually represent data effectively.
Project 1: SOSBA Team
Assigned to the SOSBA Team to finalize and close out SUBSHIP Circuits, Deployment, and Migration projects at Bath, NSSC, and MCEM sites.
Participated in weekly teleconferences to provide support and address deployment needs, attended weekly SOSBA IPT Meetings to share status updates and contribute to project progress, engaged in daily round table sessions to troubleshoot deployment challenges and resolve standstills, and provided the Customer Engagement Manager with regular progress updates and addressed any issues.
Supported the SUPSHIP Migration/Transition/Deployment Project by analyzing project data, tracking status, and delivering updates on concerns and issues during weekly IPT conferences and daily round table discussions, identifying workarounds, alternatives, and quick solutions.
July 2014 – January 2016 – Titanium Cobra Solution
Senior Consultant - (Project Management – (SME) – PEO-EIS PMW-205 NGEN / ONE-Net
Played a key role in the Transition Team, adhering to ITIL Foundation v3 methodologies, successfully completed the final phase of the Navy PEO-EIS/NMCI PMW-205 NGEN integration, and initiated the first stage of the new ONE-Net/Piers Integration:
Project 2 – ONE-Net
After the completion of required certified training from the Department of the Navy DAU, POC for several projects for the new ONE-Net Integration with the Governance and Test and Evaluation Team, leading kick-offs, drumbeats, and sync-up weekly meetings and teleconference:
Identify risk that might impact the project and work to deliver the best solutions with the understanding of what action to capture before and during the projects that can benefit other team members projects by sharing the outcomes of the two assigned projects.
Working with project team members on production of Charters and Gap Analysis Reports, documentation updating, and status changes to upper management.
Produce weekly QUADs and Battle Rhythm reports; reporting accomplishments, action items, and upcoming events and stats which includes projects’ schedule variance index (SV) and cost variance (CV) to the APMs showing that the project is on schedule and the budget prediction is still on schedule and if any road blocks on the project and any additional testing and cost is needs to continue along with scheduling.
Maintained all artifacts and other required documentation for easy access to all members of the new integrations onto the SharePoint portal.
Direct support to assigned government client(s) within the PEO-EIS PMW-205 organization and other regions; SPAWAR and Piers testing labs teams, CONUS/OCONUS, SSC PAC, and PMW-205
Maintain and develop Action Items Tracker, Matrix, Dashboards, meeting minutes, and other required templates and reports for deliverables to upper management throughout the project utilizing Excel and other Microsoft Office applications.
Re-development of the Transition Team (tab) page on the Navy’s PEO-EIS PMW-205 new SharePoint portal (now part of the DISA’s EIS Connect) to accommodate new projects; development of new taxonomies, framework, and libraries for ONE-Net and Gate reviews requirements and POC for approving access/permission to new users to the Transition (Tab) page on Navy’s SharePoint.
Assigned redevelop the framework for the new ONE-Net project; creating new libraries, maintaining all required documentation and artifacts for project(s), and making sure they were available for easy access to all team members along with designing the front-end of the project’s tab. In addition, archived old documentation and artifacts for future usage.
Project 1 – NGEN
Join the Transition Team to finish the last phase of the PEO-EIS PMW-205 NMCI NGEN Integration requirements for NOC/SOC, Server Farms, and Remaining Sites projects.
Point of Contact (POC) for each project, research and resolve any issues to go forth with the transition by providing any necessary updates via daily and weekly status reports.
Volunteer to redevelop and maintained the Transition Team tab on the Navy’s’ SharePoint Portal for the NGEN project supporting the teams’ deliverables and artifacts along designing the front-end of the tab.
March 2007 – April 2017 – Verigent
On-Call Contractor: Help Desk Support / Deployment Specialist / Lead Tier II and III IT Specialist – for DARPA, GSA, Pentagon, DHS, FAA, and DHS government agencies:
After receiving my bachelor’s degree in computer information systems (CIS), Verigent gave me my first break; on-the-job training in working effectively in a large team computer and systems environments, collaborating with extensive teams, and thrived in a dynamic setting, contributing to large-scale projects with multiple stakeholders.
Break down and set up computers and other equipment for deployment - (NIPR/SIPR); Install scanners and printers (local and network) along with configuration of wiring for computers and telephones.
Provide helpdesk support at all levels to users; assist in the setting up of a 24/7 SOC/NOC call center operation, and provide extended customer services to end-users at home at all their region offices
Led team(s) on resolutions of complex computer issues and security guidelines at Tiers I and II level and create and escalate ticket trouble tickets utilizing Remedy ticketing systems.
Configuration of IP addresses; VOIP, VPN, Citrix, website usage, blackberries, wireless connection, unlocking and resetting password accounts and repairs on equipment.
Trained new hires and end-users via desktop and/or telephone on hardware and software issues and integration of current operating systems.
Respond to emails regarding spam and intervening viruses, setting up new users, new computers, printers, and blackberry accounts and implemented step-by-step guidelines and procedures for troubleshooting network and equipment issues.
Monitor NIPR/SIPR network for outages, intrusion and maintenance using Open-View, notifying the entire agency with any updates using Blackboard and any other broadcasting software and coordinating with the Engineers to ensure continuous operation of critical services and outages to on all network equipment in the NOC/SOC center.
Worked closely with the team on-call and after hours with network outages and maintenance; secured the entire network with Symantec Intruder Alert and RMC for SPAM; virus detection, security system configuration, email intrusion, and hackers and detect any virus incidents ahead of passing through the network system and surfacing to the user’s email accounts.
Develop and pass-on “end of the shift” briefings along with critical status report.
Other Skills:
Programming Languages: C, C++, PL/SQL, SQL, Cold Fusion, and html
Databases: Oracle, Access, RAPT, and Hummingbird
Hardware: RSA Token, G/On, SQL and data servers, CAC card readers, Intel devices, PC and MAC, printers (B/W and color), scanners, and firewalls
Software: Citrix, Active Client, PC Anywhere, DCO, PC Connect, Visio, Avaya, Microsoft Office (Word, Excel, PowerPoint); Acrobat, and TOAD
Operating Systems: SUN, UNIX, OS/2, 2000 and 2003, Windows 7, Vista, XP, 8. 10, and NT
Ticketing Systems: Magic, Heat, Track-IT, and Remedy, and ITSM
Virus Detections: McAfee, Norton, Symantec Intruder Alert and RMC, and Arc Sight
System Monitoring Systems: OpenView, N-Vision, NetCool, SiteScope, Multipinging Scope, Orion Solar Wind Network Management, and Spectrum
Other: Cyber Security, SharePoint, Active Directory, push patches, network mapping, Symantec, and Ghost imaging
Awards:
Certification of Appreciation – Can do – “Third Time is a Charm” from CSA Associates
The Lightning Bolt Award from the Department of the Navy PEO-EIS organization
Commendations from the PM and APM, The Department of the Navy NGEN PEO-EIS PMW-205 Project
Letter of Appreciation from the Prime contracting company (CSA) for serving the Department of the Navy NGEN PEO-EIS PMW-205 Project for a “Job Well Done”
Three Letters of Commendation and Recognition, Defense Information Systems Agency (DISA)
Letter and Certificate of Appreciation, Hi-Tec Systems, Inc.
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