Account Manager Sales

Gina a. Shatto

*** ********** *******, **********, ** 64477 · 816-***-****

****.*********@*****.*** · www.linkedin.com/in/gina-shatto-25aa981a

Seeking a position where I can utilize my sales account management experience to build and maintain robust relationships with customers and exceed sales goals while pursuing strategic business initiatives.

Experience

Sr Manager of Strategic Relationship Management May 2022-2023

American Express Global Business Travel

•Efficiently manage a portfolio of large TMC customers averaging over 10M segments.

•Detail-oriented professional with superb customer engagement, and effective communication skills, and problem solving skills.

•Responsible for customer retention contract renewal as well as upselling.

•Attend Trade Shows, conduct presentations, and sales experience in business development

Experienced in delivering strategic program management to achieve revenue and profitability targets for the company. I have built trusted relationships with B2B customers, assisting them in setting goals for their travel programs and identifying strategies to achieve those goals. I have also ensured that all programs operate smoothly and efficiently.

Account Manager Sales -Travelport Feb 2000-May2022

Agency Commerce Account Manager for North America Sales

Successfully built and maintained strong relationships with customers by conducting one on one business meetings and professionally addressing and serving the client’s needs

Strategically developed sales strategies to maximize volume and profit-driven goals

Responsible for negotiating, securing and retaining customer contracts. Customer Retention.

Efficiently conducted business reviews with outside agencies to reveal business opportunities and determined a plan for any outstanding challenges

Responsibly maintained the master account database via CRM software

Offer consulting services on products, operations, set-up, and implementations. Also provide consultation on effective adoption methods and use of products that may be new to the customer.

Analyze customers’ business needs and makes recommendations regarding the effective use of mainframe applications, distributed software, data communications, and other related products.

Responsible for building and maintaining business relationships with customers in assigned portfolio through monthly or quarterly product reviews and assessments.

Create and deliver business and operational presentations and Coordinate and conduct consultative meetings for assigned customers in portfolio.

Account Executive – Travelport

Sales Support for portfolio of TMC customers selling products and solutions.

Intelligently support corporate travel agency TMCs for three different GDS systems.

travel manager of Ticket Fulfillment Center -Travelport

Managed travel arrangements for internal Travelport employees.

Implemented Trip Manager Product

senior help desk support-Travelport

Senior helpdesk agent, assisted customers with difficult fares and pricing issues, ticket exchanges, and world file edits.

Southwest Airlines- Ticket/Gate agent at MCI airport

Aug 1991-Feb 2000

Checked in customers’ baggage, issue tickets, and board flights for departure.

Corporate Travel Counselor-Travel & Transport Jan 1989-Aug 1991

Complete corporate travel arrangements.

Education

Month Year

Bachelor of Science in Business Administration in Travel & Tourism

Southeastern Academy of travel and tourism, Kissimmee, FL

●GPA 4.0, Minor in Hospitality, National Honor Society/Student Council

Certified Hotel Sales Specialist Aprinda

Skills

●Proven success of track record in sales

●Proficient in building robust relationships.

●Adapt to fast-paced environments

●Self-Motivated

●Goal oriented

●Elite Account Manager Certified

●Customer Centric Selling

●Value Added Selling

●CRM Salesforce experience

●Project Management

●B2B4C Experienced

Organizations

●Member KCBTA -Kansas City Business Travel Association

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