Human Resources Business Operations

Candyce Bourgeois, M.B.S, PHR

Summary:

●An accomplished, results-driven Senior Human Resources professional with 18+ years of experience, with expertise in creating and implementing programs to improve business operations.

●Strong cross- industry background investigations and corporal sanctions and experience supporting large, diverse workforces of 5800+ employees in multiple people, including union/non-union, exempt/non-exempt, temporary staff, frontline staff, and mid-level and senior management. Expert in the Law of COVID

●Able to perform organizational diagnostics and provide recommendations for improvement, highly skilled in preparing .

Education & Certifications:

Ph.D. Philosophy of Forensic Psychology (3rd yr. currently enrolled), Walden University, Minneapolis, MN

M.B.S. Behavioral Science/Education Gender and Equity, Sacramento State University, Sacramento, CA 2013

B.S. Human Resource Technology/Education, Sacramento State University, Sacramento, CA 2009

Certifications:

PHR (Professional in Human Resources) since 2010

ADR-American Arbitration Association 2013 & ADA: Reasonable Accommodation 2017

Professional Affiliation:

Member, Society of Human Resources Management (SHRM) since 2003

Member, National Human Resources Association since 2006

Technical Skills:

HRIS applications (PeopleSoft, WorkDay, ADP: Global View SalesForce, Ceridian, Gusto, Zenefits, Kronos EIB)

Software Programs (Word, Excel, Outlook, Power Point, Adobe, Vizio, SharePoint, Skype)

Windows and Mac Proficient

Core Competencies:

●Communications

●Global Policy & Procedure Design

● Risk & Compliance Management

●Sanctions

●Advance Analytics Reporting

●Benefits Administration

●LOA, FML, PDL, CFRA

●Strategic Planning

●OFCCP and AAP Reporting

●HRIS Applications Workday

●Performance Management

●Employee Relations & Investigations

Professional Experience:

February 2019 - Present

Deloitte LLC (GPS)

Compliance Specialist /HCM Sr. Consultant - PeopleSoft HR, Employment Law

●Configuring and supporting Workday Absence Management including knowledge of the job application dynamic business process.

●Absence Management SME-advice on the timeline and level of effort for the succession planning configuration, guidance on what Workday reports will be helpful and what may need to be supplemented.

●Training and Development in Workday HCM Service Core; Create and execute training, coaching and counseling programs for executives, managers and supervisors.

Auroras Borealis Consulting LLC

Saint Jude, eBay and LinkedIn April 2018 to October 2019

Senior Human Resource/ Employee Relations Manager and Workday/ Peoplesoft Trainer

●In charge of the day to day provide status reporting regarding project milestones investigation, deliverable, dependencies, risks and sanctions, communicating across leadership responsibilities for an average 14,000 global employees

●Workday System Support & Problem Resolution Analyze errors, utilize resources available to drive a resolution and root cause analysis. Analyze data errors and provide recommendations for process improvement. Assist with system security including user/role updates, password resets and role review audits. Support all system integrations.

●HR Reporting, develop reports within HRIS application; basic understanding of object-oriented architecture; create custom reporting fields and calculations to meet HR analytic needs. Configure business processes & system analysis and optimization.

Key Accomplishments:

●Training and Development all investigation design materials, development, implementation, configuration, integration, security, compliance, maintenance, testing, training, and data reporting & analytics for HR Systems including Salesiforce.

●Working with developers to design algorithms and flowcharts, estimating, integrating software components and third-party programs; measuring and Auroras Borealis Consulting LLC analyzing results; initiating corrective actions; minimizing the impact of variances.

●Familiarity with Agile development methodologies. Experience with software design and development in a test-driven environment

Auroras Borealis Consulting LLC, Washington, D. C. Federal (FCC) Workday/Peoplesoft June 2017 to April 2018

Sr. Human Resource Manager of Employee Relations

●In charge of the day to day Investigations and Strategic Planning responsibilities for an average 2000 employees

●Developed compensation assessment and implemented Workday training to managers.

●Developed salary structure and job leveling for 2018 new salary ranges in Workday.

●Create processes sourcing requests/ manage the project manager and client sourcing to support the negotiation and standardization of rates and pricing across the board.

●Reviews AAPs for issue identification, validation of data and overall accuracy of work product. Resolves and responds to data questions throughout Affirmative Action Planning.; Remains apprised with OFCCP trending regulations, interpretations and impact of contractor regulations.

Key Accomplishments:

●Project management implemented and maintained a proven track record of establishing relationships and the ability to be a strategic partnership with Workday architects.

●Managed system design, development, implementation insurance claims, configuration, integration, security, compliance, maintenance, testing, training, and data reporting & analytics for HR Systems including Workday.

●Develops human resources operations financial strategies by estimating, forecasting, and anticipating requirements, with a $1,000,000 budget, aligning monetary resources; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.

●As a Project Manager implemented and maintained all service center tools, including helpdesk/case management, service desk dashboard, and call technologies. Reviewed metrics with HR leadership team monthly during HR Ops.

Verifone, Rocklin, CA (Global Employer) June 2016 to June 2017

Sr. Employee Relations Manager/ North America

●In charge of the day to day Sr. People Services Manager responsibilities for average 5800 employees at Verifone North America.

●Managed the performance of the global, virtual People Services team to create an outstanding employee experience and met or exceed service level agreements.

●Managed the intake of new service areas by collaborating with Global HR Products/Solutions and HRIT.

●Collaborated with the HR Process Engineering Manager and the Compliance/Policy Specialist to maintain an intuitive knowledgebase of HR related policies and self-service reference guides for employees, managers, and People Services Representatives.

Key Accomplishments:

●Designed the People Services role, responsibilities, procedures, tools, documentation, and expectations for each service intake as well as annual rollouts and special initiatives such as acquisitions &Workday integration.

●Implemented and maintained all service center tools, including helpdesk/case management, service desk dashboard, and call technologies. Reviewed metrics with HR leadership team monthly during HR Operational Meetings.

●Successfully completed full life cycle Workday implementation experience as an Implementer and I worked with configuration team.

●Developed and delivered virtual training for People Services Reps to continuously upgrade their skills and outcomes in WorkDay.

●Lead system integration Workday, conversion, and data cleanup efforts before migration. Lead team Neeyamo, PEO to implementation in Integrated HR outsourcing

Accretive Solutions, VeriFone Sacramento, CA July 2015 to June 2016

Sr. Compliance Risk Manager

●In charge of the day to day Human Resources Risk responsibilities for 2000 employees.

●Partnered with business leaders to plan and implement leadership development strategies and worked with management on full cycle recruiting of exempt and nonexempt roles in a Union Environment.

●Maintained a Compensation Structure by conducting periodic external and internal pay surveys; scheduled and conducted job evaluations; prepared pay structure budgets; monitored and scheduled individual compensation

Key Accomplishments:

●Developed a Leave of Absence Program for more than 150 clients, including FMLA, STD, WC, ADA, PDL, NJ-FML and CFRA.

●Effectively managed the employee life cycle from new hire to separation by reworking the new-hire orientation program to include HR information and company resources, and developing and executing the exit process for voluntary and involuntary terminations.

●Designed and executed tight feedback loops from employees, managers, People Services Reps, HRIT, and HRBPs and HR Managers to continuously address satisfaction issues.

●Supervised the execution of UAT (User Acceptance Testing) of new or revised technology features, such as Workday or Skillsoft.

●Managed the recruitment process of over 200 employees within 6 months.

●Reduced turnover by 37% within 6 months through tracking attrition trends, training managers on how to hire the right people and creating an approachable and engaged culture.

Verifone, Rocklin, CA September 2013 to July 2015

Sr. Human Resources Manager (EEOC/Labor Relations)

●In charge of the day to day Sr. Human Resources Consultant/Manager responsibilities for over 5000 employees at Verifone supporting all of North America.

●Effectively trained employees and managers to be self-sufficient in WorkDay. Provided feedback for process and technology improvements to the leadership team.

●Participated in and contributed to assigned HR function projects. Provide operational statistics and information to Shared Service Center.

●Created a positive work environment through employee engagement and team building. Researched routine and complex questions and problems to provide appropriate responses or escalate as appropriate.

●Participated in continuous improvement workshops and projects.

Key Accomplishments:

●Developed first ever Employee Handbook and HR procedures.

●Revised job descriptions across all exempt and nonexempt levels by partnering with managers and interviewing employees to construct an accurate picture of the duties and skills required for each position.

●Brought California laws and legislation issues into full compliance.

●Successfully implemented multiple HR programs, which ensured consistency throughout the company and provided supervisors and managers with critical tools to enhance productivity. Programs included on-call payments for engineering staff, and developed Leave of Absence programs.

●Managed a highly effective Workers’ Compensation loss control and Injury Management program by building a

Verizon Wireless, Rancho Cordova, CA -Global Employer May 2003 to June 20013

Human Resources Analyst/EEOC Investigator

●In charge of the day-to-day Human Resources Analyst/Consultant responsibilities for Employees Relations Department.

●FMLA, ADA/FEHA & Disabilities Tracking and administrated leaves and maintain Access Data base. Investigate EEOC claims.

●Investigated Worker's Comp claims and work with our insurance carriers to assure compliance. Researched and update information contained within the Personnel Policies as well as recommended changes to policies

●Establish HR project deliverables structure and content and ensure consistency with customer needs and expectations.

●Ensure consistency compensation, Health and Dental benefits and performance management systems, and safety training recreation programs. Identify staff vacancies and recruit, interview and select applicants.

●Provide current and prospective employees with information about policies, job duties, working condition wages, opportunities for promotion and employee benefits. Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, termination.

Key Accomplishments:

●Proposed changes to the time management system to leadership, and after receiving approval, partnered with IT to create and build a new time management system. Administered the time management system and tracked all leave of absences.

●Efficiently completed numerous internal mergers and acquisitions by strategically creating and implementing a successful integration process.

●Effectively managed the employee life cycle from new hire to separation by reworking the new-hire orientation program to include HR information and company resources, and developing and executing the exit process for voluntary and involuntary terminations.

Contact this candidate