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Charlotte, NC
JOHNIE ROGERS SUMMARY Johnie is an experienced helpdesk analyst with over 10 years of experience. Level 1-3 end user support, and in his current role at Belk, he has gained hands on experience creating demos and hardware installations of POS systems ...
- 2021 Jan 26
Charlotte, NC
... Risk Analysis IT Strategy Technology Roadmap Agile Methodologies Data-driven Analytics Project Plan Vendor Management Helpdesk Support Business Process IT Business Systems Technical Skills IFS, Microsoft Office Suite (Word, Excel, PowerPoint, ...
- 2021 Jan 25
Charlotte, NC
... • ‘Support and Ticketing System’ – Built Android application for handling request tickets for IT helpdesk in an organisation. • ‘SmartSchool’ – Created hybrid mobile application for managing school activities, announcements, homework, and grades of ...
- 2020 Dec 21
Charlotte, NC
... One touch resolution for customer challenges Spinnaker Resorts - Hilton Head, SC May 2012 - October 2015 Corporate IT Helpdesk Manager Awarded several promotions as Network Administrator, IT Supervisor, and IT Helpdesk Manager Increased overall ...
- 2020 Dec 13
Charlotte, NC
... Project Development, Database Applications and Design, IT Customer Support, Microsoft Integration, CISCO, Packet Tracer, HelpDesk Applications, and Microsoft Project Management August 2013- June 2017 HUNTER HUSS HIGH SCHOOL Gastonia, North Carolina ...
- 2020 Oct 02
Charlotte, NC
... Woods Morrisville, NC ***** - 248-***-**** - Email: adf5oh@r.postjobfree.com Qualifications Summary -Experienced in the ITIL/ITSM process areas and functions, Helpdesk and Software Testing. -Experienced in managing cross supplier process areas for ...
- 2020 Sep 16
Charlotte, NC
... (RAM) • Customer Centric: Managed customer program implementations, trainings, and onboarding of 200+ new customers on portal helpdesk by achieving 97% adoption within 6 months hence decreasing service desk turnaround time by 27% • Revenue Strategy: ...
- 2020 Jul 28
Charlotte, NC
... Prioritized requirements and resolved Clinical Services helpdesk tickets documenting in Remedy Ticketing and HP Quality Center meeting 100% of weekly goal. Wrote scripts for knowledge base to assist internal clients in faster technical resolutions. ...
- 2020 May 27
Charlotte, NC
... Retail Pharmacy Helpdesk / MED D Agent/ Assist line Agent / (11/11-1/02/2013) • While pursuing completion of MPA, accepted a position with a local branch of a specialty tale services provider to the health care industry. Joined a large group of tele ...
- 2020 May 02
Mooresville, NC
... Administrator and IT Support Professional, innovative and talented, with over 5 years of expertise and intensive training in Configuration Management Desktop Technology, Architecture, Solution Delivery, Diagnostics, Helpdesk and Incident Management. ...
- 2019 Dec 30