*** ********* **, ***********, ** *****

828-***-**** ada56v@r.postjobfree.com

PROFILE

Accomplished Senior Network and Systems Administrator and IT Support Professional, innovative and talented, with over 5 years of expertise and intensive training in Configuration Management Desktop Technology, Architecture, Solution Delivery, Diagnostics, Helpdesk and Incident Management. Results- driven achiever, esteemed and trusted advisor, and award-winning visionary with excellent business acumen and broad experience dealing with all levels of organizational management; a strong emphasis in Cisco Server Management and the U.S. Army. Poised to transition solid background to a Helpdesk Support Analyst or Technician position with opportunities for growth and advancement that will benefit from my experience and cross-functional leadership abilities.

KEY MANAGEMENT AREAS

Research, Analysis, Reporting & Forecasting Managing Large Scale/Complex Applications & Multiple Projects Team Building/Leadership & Training Policies & Procedures, Compliance Organizational Leadership Peerless Customer Relations/Service Communicating Ideas & Concepts Time & Task Management Decision Maker, Prioritize & Delegate Action Plans & Resolutions

PROFESSIONAL ATTRIBUTES

Served a large user base and smaller organizations in various IT capacities, supporting a wide variety of technologies

Ability to troubleshoot problems and implement changes on multiple computer platforms; diagnose system failures to isolate source of problems between equipment, system software, and application programs; provide solutions by modifying codes, devising fixes, documenting problems and advising responsible party; work closely with peers and vendors to resolve hardware and software problems and report unresolved problems; excellent proficiency in MS Office products, Active Directory, and numerous software applications

Comprehensive setup knowledge of engineering test labs, including operation and maintenance of several private networks

Comprehensive experience in technical architecture has been developed by operating in complex environments with a large number of software systems and dependencies. Possess considerable depth in defining design processes that promote efficiency and produce results

Ambitious, responsible, thorough; productive in collaborative and independent environments

Comprehensive experience leading projects seamlessly from front end engineering design through detailed engineering, turnover, commissioning, and startup following client standards and procedures

Strong trouble-shooting skills, leadership qualities, and solid technical communication abilities

Demonstrates professional reliability, highly self-motivated with the ability to assume increased levels of responsibility, anticipates and meets needs to achieve outstanding results

NOTABLE ACCOMPLISHMENTS

Enjoyed success with the same U.S. Army for over 5 years

Consistently exceeded organizational goals and customer expectations throughout tenure

Credited, in all roles, with independent judgment, professionalism, collaborative approach, and business integrity in alignment with company vision, mission, and values

Decorated Veteran and recipient of numerous organizational and academic commendations and recognition awards, including 2x Army Achievement medals for service in Kuwait and the Army Commendation Medal for service at Fort Hood and Kuwait

EXPERIENCE

Apr 2015 – Jul 2019 United States Army,

Jun 2018 – Jul 2019 IT Specialist, Senior Helpdesk Technician, Schofield Barracks, HI

Performed multiple roles with progressively increasing responsibilities.

Senior Helpdesk Technician responsible for trouble calls, all account creations, and administration for all personnel security files.

Telephonic Communication Officer; Cable and Maintenance Installer; Cisco Server Technician; Satellite Service Technician; Lead Content Management Technician

Train users in procedures related to network applications software or related systems

Tyler Williams 2

Perform data backups and disaster recovery operations; diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary

Load computer tapes and disks, and install software and printer paper or forms

Design, configure, and test computer hardware, networking software and operating system software

Train employees in computer system use; gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements

Perform routine network startup and shutdown procedures, and maintain control records

Microsoft Server 12 and higher

Active Directory Management and Group Policies

Microsoft Office and Excel 365

Working knowledge of HIPPA regulations, Medicare, Medicaid, insurance, liability, and tertiary payment methods

Apr 2016 - Jun 2018 IT Specialist, Helpdesk Technician, Fort Hood, TX

Performed multiple roles with progressively increasing responsibilities.

Telecommunications Officer; Helpdesk Technician; Cisco Server Technician; Satellite Services Technician; Cable Maintenance Installer; Radio Communication Technician

Document network support activities; install and configure wireless networking equipment

Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes

Identify the causes of networking problems, using diagnostic testing software and equipment

Install network software, including security or firewall software

Install or repair network cables, including fiber optic cables

Perform routine maintenance or standard repairs to networking components or equipment

Create or update technical documentation for network installations or changes to existing installations

Train users in procedures related to network applications software or related systems

Microsoft Server 12 and higher

Active Directory Management and Group Policies

Microsoft Office and Excel 365

Working knowledge of HIPPA regulations, Medicare, Medicaid, insurance, liability, and tertiary payment methods

Apr 2015 - Apr 2016 IT Specialist, Helpdesk Technician, Camp Buehring, Kuwait City

Performed multiple roles with progressively increasing responsibilities.

Automatic Data Processing Technician; Helpdesk Technician ; Cisco Server Installer and Maintainer; Fiber Optic Cable Installer

Document network support activities; install network software, including security or firewall software; install or repair network cables, including fiber optic cables

Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes

Identify the causes of networking problems, using diagnostic testing software and equipment; monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification

Perform routine maintenance or standard repairs to networking components or equipment

Create or revise user instructions, procedures, or manuals

Microsoft Server 12 and higher

Active Directory Management and Group Policies

Microsoft Office and Excel 365

Working knowledge of HIPPA regulations, Medicare, Medicaid, insurance, liability, and tertiary payment methods

TECHNICAL EXPERTISE

INDUSTRY PROFICIENCIES

Advanced Troubleshooting & Repair, Preventative Maintenance

System Monitoring

Capacity Planning, Management, & Analysis

Hardware Troubleshooting

Technology Solutions & Requirements

Data Center Environments

Multitier Network Architectures

Maintain Data Integrity

IT Security/Data Protection

Server Management

NETWORK PROFICIENCIES

Telnet

FTP

SNMP/SMTP

Switches

Wireless Networks

Subnetting

DHCP

VPN

LAN/WAN

Routers

TCP/IP

WINS

POP

DNS

WLC

Port Security

Trunk

VTP

DTP

HSRP

Ether-Channel

NAT

Frame Relay

PPP

ACL

VLAN

Cisco ASA

Zone-Based Firewalls

IPsec

WAP/LWAP

EDUCATION

Signal Academy, Fort Gordon, GA, 2014-2015

Advanced Individual Training McDowell Marion, NC, 2014 High School Diploma

PROFESSIONAL DEVELOPMENT

US Army Basic Training, Fort Benning, GA, 2014 First Aid and CPR

Marksmanship

Physical Fitness Self Defense

Tyler Williams

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