| Resume alert | Resumes 61 - 70 of 87 |
Remedy Developer/Admin
Sacramento, CA
... • Extensively involved in the development of the custom Remedy Helpdesk Application for the support center department. • Involved in upgrading Remedy system from ARS 6.3 to ARS 7.1. • Involved in migration of definitions and data using Remedy ... - 2011 Sep 09
... • Extensively involved in the development of the custom Remedy Helpdesk Application for the support center department. • Involved in upgrading Remedy system from ARS 6.3 to ARS 7.1. • Involved in migration of definitions and data using Remedy ... - 2011 Sep 09
Desktop Support Sr.
Sacramento, CA, 95842
... Oracle Corporation October 1998 – 2001 Rocklin, CA Helpdesk Technical Analyst * Assisted internal customers in the setup and troubleshooting of PPP and Ethernet connections. * Supported internal customers using numerous Oracle and Third-party ... - 2011 Apr 28
... Oracle Corporation October 1998 – 2001 Rocklin, CA Helpdesk Technical Analyst * Assisted internal customers in the setup and troubleshooting of PPP and Ethernet connections. * Supported internal customers using numerous Oracle and Third-party ... - 2011 Apr 28
Customer Service Software
Citrus Heights, CA, 95610
... Performed desktop services and helpdesk support for multiple long term contracts . Supported a multitude of POS equipment . Troubleshot a wide variety of connection issues on Token Ring, 10base T, coaxial, satellite, ATM, and modem connections . ... - 2011 Mar 22
... Performed desktop services and helpdesk support for multiple long term contracts . Supported a multitude of POS equipment . Troubleshot a wide variety of connection issues on Token Ring, 10base T, coaxial, satellite, ATM, and modem connections . ... - 2011 Mar 22
Project Manager Management
Placerville, CA, 95667
... Reinvented failed IT department, established corporate Helpdesk, improved efficiencies and increased productivity. . Resolved production problems by performing root-cause analysis of work flow issues. Utilized techniques that included work flow ... - 2011 Jan 27
... Reinvented failed IT department, established corporate Helpdesk, improved efficiencies and increased productivity. . Resolved production problems by performing root-cause analysis of work flow issues. Utilized techniques that included work flow ... - 2011 Jan 27
Customer Service Software Engineer
Citrus Heights, CA, 95610
... 2010 to June 2010 Gained call center experience with excellent call resolution and customer satisfaction ratings IST Helpdesk Manager $45k Leawood, KS March 2009 to September 2009 I learned to manage projects and delegate responsibility among ... - 2010 Dec 06
... 2010 to June 2010 Gained call center experience with excellent call resolution and customer satisfaction ratings IST Helpdesk Manager $45k Leawood, KS March 2009 to September 2009 I learned to manage projects and delegate responsibility among ... - 2010 Dec 06
QA ANALYST
Sacramento, CA
... Environment: Quality Center, BMC Remedy Helpdesk, QTP, MS Excel, MS word, SQL Server Premier Election Solutions Inc, Roseville, CA June 2007 – March 2009 Sr.QA/Business Analyst The Project Helios is a Windows application that enables Electronic ... - 2010 Oct 26
... Environment: Quality Center, BMC Remedy Helpdesk, QTP, MS Excel, MS word, SQL Server Premier Election Solutions Inc, Roseville, CA June 2007 – March 2009 Sr.QA/Business Analyst The Project Helios is a Windows application that enables Electronic ... - 2010 Oct 26
Management Software
Elk Grove, CA, 95624
... Entered helpdesk ticket and complete service requests via Remedy Action Learning Systems, Sacramento, CA August 2008- October 2009 IT Support . Provide and troubleshoot laptop problems remotely via phone support . New Hire orientation-setup email, ... - 2010 Oct 13
... Entered helpdesk ticket and complete service requests via Remedy Action Learning Systems, Sacramento, CA August 2008- October 2009 IT Support . Provide and troubleshoot laptop problems remotely via phone support . New Hire orientation-setup email, ... - 2010 Oct 13
Sales Customer Service
Sacramento, CA, 95835
... Provide technical support through central helpdesk and create/maintain history through ITSM ticketing system. Provide technology training for associates as well as Senior Management meetings. Maintain inventory, purchasing and return of leased ... - 2010 Oct 06
... Provide technical support through central helpdesk and create/maintain history through ITSM ticketing system. Provide technology training for associates as well as Senior Management meetings. Maintain inventory, purchasing and return of leased ... - 2010 Oct 06
Customer Service Network
Folsom, CA, 95630
... Senior Desktop/Network Technician (Contractor) April 2008 - October 2008 American Health Care Company/Short Term Project Provided 2st and 3nd level support and served as helpdesk overflow operator via phone or remote control support for issues with ... - 2010 Sep 30
... Senior Desktop/Network Technician (Contractor) April 2008 - October 2008 American Health Care Company/Short Term Project Provided 2st and 3nd level support and served as helpdesk overflow operator via phone or remote control support for issues with ... - 2010 Sep 30
High School Service
Sacramento, CA, 95841
... Skilled in providing customers and end-user helpdesk support. Easily identify and resolve technical issues and concerns. EDUCATION & CERTIFATION American River Community College ( Sacramento, CA ( Electronic System Technology ( PC Management & ... - 2010 Sep 27
... Skilled in providing customers and end-user helpdesk support. Easily identify and resolve technical issues and concerns. EDUCATION & CERTIFATION American River Community College ( Sacramento, CA ( Electronic System Technology ( PC Management & ... - 2010 Sep 27