Customer Service Software Engineer

Evelyn Ditto

**** **** ***** ****

Citrus Heights, CA 95610

916-***-**** www.linkedin.com/in/evelynditto **********@*****.***

Career Goal

Continue providing accurate, reliable, courteous, and prompt support to

client’s needing assistance with application or other computer issues.

After graduating work to gain experience and transition into a position as a

software engineering.

Summary

of Skills

Effectively schedule my time throughout the day to ensure maximum

productivity and all tasks are completed

Write select, update, and delete statements to manipulate SQL databases

Write training materials, coordinate sessions, and conduct training for

client’s and technicians

Efficiently troubleshoot computer issues with client’s over the phone and

via remote connection software

Manage open calls and prioritize for maximum client satisfaction

Education

University of Phoenix Graduating 2013

BS Computer Science GPA 3.89

Heald College Graduated 1995

AAS Electronics GPA 2.81

Inventory

Of Skills

Project Management

Time Management

Customer Support

Telephone Troubleshooting

Technical Writing

Teamwork

Trainer

Computer

Competencies

Win 3.1/95/98/NT/XP/Vista Microsoft Office

VNC/PcAnywhere/LogMeIn SQL

Typing Speed 65 WPM

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Evelyn Ditto

7979 Alta Vista Lane

Citrus Heights, CA 95610

916-***-**** www.linkedin.com/in/evelynditto **********@*****.***

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Evelyn Ditto

7979 Alta Vista Lane

Citrus Heights, CA 95610

916-***-**** www.linkedin.com/in/evelynditto **********@*****.***

Relevant Experience

H&R Block Sr Customer Service Rep $13.50 hr

Kansas City, MO January 2010 to June 2010

Gained call center experience with excellent call resolution and

customer satisfaction ratings

IST Helpdesk Manager $45k

Leawood, KS March 2009 to September 2009

I learned to manage projects and delegate responsibility

among team members

I learned how to create crystal reports

POS Resources Senior Support Technician $47k

Sacramento, CA August 2005 to February 2009

I learned time management skills.

I learned to manipulate SQL databases using select, update,

and delete statements working with a software engineer.

Southwest Business Systems Support Supervisor $37k

Las Vegas, NV July 2004 to August 2005

I learned to work independently

POS Resources Helpdesk Coordinator $32k

Sacramento, CA September 1998 to July 2004

I began with no knowledge of point of sale and after one month

became the primary support technician for all Panasonic customers.

I learned how to setup a helpdesk and create a support

contract program.

I learned to write manuals for end users and technicians, to put

together training materials and conduct training sessions with clients and

technicians.

I learned how to communicate with vendors to get challenging

problems solved for clients.

I learned project management skills.

I learned how to communicate with upper management to

report status on open calls and delegate work to team members to resolve

the calls.

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