Project Manager Management

Mark W Niswonger

**** ******** *****, ***********, ** 95667

h 530-***-****/ c 925-***-**** **********@***.***

Vice President/ Director - Information Technology

Over twenty five years of executive and technical experience managing

people, projects and IT departments for both public and private sector

employers. Designed, developed, and implemented technical infrastructure

that led to organization being awarded over $5 billion dollars in

Department of Defense contracts. An impassioned team leader who mentors

with purpose and understands that strong working relationships create great

teams and produce exceptional results.

Strengths

Infrastructure... Operations... Disaster Recovery / Business Continuity

Planning... Project Evangelist & Team Builder...

Research & Strategic Analysis... Provide Structure... Direction & Vision...

Problem Solver... Customer Facing...

Professional Experience

HEWLETT PACKARD, Seaside, CA

May 2010-Present

Enterprise Services - Division of HP which manages 380,000 servers,

supports 5.4 million desktops, protects 300 petabytes of data per year in

60 countries and provides services to more than 400 organizations in the

Americas and Europe.

Project Manager - Department of Defense Strategic Planning Group

. Designed process improvements for asset management, security, help

desk and customer support.

. Developed agency strategies and guided CIO in driving them towards

execution.

. Supported Systems operations to help meet established SLAs for

customers and uniformed services.

. Used ITIL practices on multiple projects including data center

management / governance, ETL implementations, vendor management,

infrastructure and disaster recover / business continuity projects.

PROFESSIONAL CONSULTANCY GROUP, Placerville, CA

June 2009 - May 2010

25 year old business providing consulting services for SMB clients

throughout the western US.

Owner/ Sr. Project Manager

. Assisted clients in developing and targeting specific markets.

. Provided consulting services by analyzing requirements from clients

and created solutions to stated needs using PMBOK processes.

. Researched and reviewed new sustainable technologies, equipment and

services for clients.

ACTUS LEND LEASE, Napa, CA

Mar 2004 - May 2009

Industry leader and largest provider of quality military housing at

Department of Defense bases located throughout the United States.

Vice President of IT

. Built productive remote support development teams by managing

performance using results-based metrics and utilizing remote

collaboration tools.

. Delivered PBX and VoIP solutions using 3Com, Avaya, Cisco, Nortel and

virtual PBX systems.

. Designed and rolled out new architecture which increased redundancy,

remote access and increased uptimes from 90% to 99.9%.

. Developed and implemented disaster recovery plans with a successful

ERP recovery allowing for the successful processed payroll for 900

employers and A/P for 250 vendors during the event.

. Developed IT department budget of $3.5M+ including full departmental

P&L responsibility.

. Directed all activities with major data/telecom vendors.

. Implemented green technology and sustainable solutions for IT at

corporate offices and project sites.

. Improved IT support responsiveness by 83% during company's 400% growth

by analyzing and documenting traffic flows to devise cost-effective

solutions with minimal increase in personnel or infrastructure.

. Instituted non-existent project management guidelines to improve

deliverables, budgets and objectives.

. Managed ERP application development, two JDE system implementations

saving over $500K in consultant fees.

. Managed IT implementation and operational phases at $5B in military

housing projects.

. Managed staff supporting IT at six regional offices and fifteen

military bases.

. Negotiated service contracts and procurement with key IT vendors

saving 15% annually in capital expenditures.

. Provided support to corporate counsel on litigation matters and Human

Resources on HRIS system and background investigations of potential

new hires.

. Reinvented failed IT department, established corporate Helpdesk,

improved efficiencies and increased productivity.

. Resolved production problems by performing root-cause analysis of work

flow issues. Utilized techniques that included work flow analysis,

quality assurance, and change management.

. Upgraded over 600 users at twenty one locations from MS Office 97 to

Office 2003 and Exchange 2000 to 2003.

OZTECHS, Walnut Creek, CA

June 2003 - Mar 2004

Consulting firm providing operations and management for clients located

throughout the San Francisco Bay Area.

Director of Network Operations/ Consultant

. Analyzed needs and delivered full range of IT solutions for clients

with an average savings of 20% over previous costs.

. Collaborated with CEO/President on corporate growth initiative and

expansion into new markets.

. Implemented multiple software solutions to meet client business goals

. Provided leadership on corporate facilities planning, marketing,

inventory control, and scheduling.

. Provided project management to professional organizations to align IT

with business goals and legal requirements.

CCG INFORMATION & HEALTHCARE SOLUTIONS, LLC, Orinda, CA

Jan 2001 - June 2003

Healthcare services provider delivering SaaS solutions for Workers'

Compensation and Occupational Health clinics.

Director of Information Systems

. Conducted annual security audit with external audit firms.

. Implemented corporate disaster recovery and business continuity plans.

. Implemented ETL system used to transfer data between client HRIS

systems and SaaS systems.

. Managed data center relocation project using PMBOK processes; savings

of $100,000.

. Managed developers to ensure adherence to HIPAA and JCAHO standards.

. Negotiated equipment and services contracts and provided vendor

management.

. Provided training to medical staffs and system installation at

clinics.

DIAMOND WALNUT GROWERS, Stockton, CA

June 1991 - Dec 2000

Largest Walnut Processor in the World

Senior IT Manager

. Asset Manager for all IT assets at primary processing and receiving

stations.

. Assisted with development and consolidation of multiple IT departments

with partner companies.

. Designed award winning corporate websites for Diamond Walnut Growers

and Valley Fig Growers.

. Developed JDE hardware interfaces for FDA certificate generation in QA

department.

. Implemented Lawson Financials in 1993 and JD Edwards One World in 1997

supporting accounting, treasury, HR, sales and grower services. ETL

application used for transfer of data between PLC stations, WIP

stations and ERP system.

. Managed disaster recovery procedures on desktops, servers, midrange

systems (HP3000, HP9000).

. Managed staff of ten network engineers, twenty desktop engineers and

fifteen helpdesk staff supporting eight locations and 1,100 users

throughout California.

. Manager for data center build-out and relocation.

. Provided development and ongoing support for RFID tags used in

containers; environmental conditions monitors and plant-wide RF system

using Cognos 4GL tools.

MANTECA UNIFIED SCHOOL DISTRICT, Manteca, CA - Instructor, District

Technical Support 1984-1991

Education

COLUMBIA UNIVERSITY SCHOOL OF BUSINESS, New York City, NY

Major - Executive Management Program

CALIFORNIA STATE UNIVERSITY, Sacramento, Sacramento, CA

Major - Computer Science

Certifications/ Licenses

. ITIL Version 3 Certification - in process

. Corporate ITIL training - Completed in 2008

. Corporate PM Certification - Completed in 2007

. Security Clearance - DOD Public Trust, interim Secret level expected

May 2011.

. Incident and Injury Free Safety Certification

. California Basic Education Skills Test

. California State Single Subject & Secondary Level Teaching Credentials

Keywords

Director, Manager, Project Manager, Program Manager, Leader, Business,

Audit, Analyst, Management, Team Building, Cross Functional, Telecom,

Operations, Infrastructure, Virtualization, Network, Server, Storage,

VMware, Budgeting, Procurement, Vendor Negotiations

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