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Columbus, OH, 43211
... WORK EXPERIENCE Insight Global ESC Coordinator at Chipotle Mexican Grill 614-***-**** Columbus, Ohio 3/2022-present Manage answering calls and responding to cases via case management system (ServiceNow) Assist in educating and training employees ...
- 2022 Aug 18
Dublin, OH, 43016
... •Very well versed with ServiceNow Agile Board, Dashboards, Reports, Incident, CMDB, Catalog, and HR modules using Agile SAFe framework. •Responsible for creating backlogs and prioritizing them. Adding different labels for Product type and ServiceNow ...
- 2022 Jul 27
Columbus, OH
... Experience with issue management tracking tools like Jira and ticketing/change management handling using ServiceNow. Ability to learn and apply the newly gained knowledge, resolve complex problems and work independently. Working with Performance ...
- 2021 Jun 14
Columbus, OH
... • Participate in production support effort, done call rotation and used ServiceNow for incident management. Environment: Microsoft SQL, Oracle, ELK, Salesforce, Jenkins, SQL Developer, Active MQ, Mule 3.9 and 4.3, Anypoint Studio 6.5 and 7.6, GIT, ...
- 2021 Mar 24
New Albany, OH
... • Databases: Oracle, DB2, MS Access, PL/SQL, MYSQL, NOSQL • Cloud Platform: AWS • Incident management tools: Remedy, ServiceNow, HPSM • Monitoring Tools: Splunk, Sitescope, Orion, AWS Cloud Monitoring. • Web Technologies: HTML, CSS, Java Script, ...
- 2021 Mar 15
Hilliard, OH
... SkypeB – 11/1/2016 ●Active Directory Certificate Services in Windows 2008 Server – 10/28/2016 ●Active Directory Administration in Microsoft Windows Server 2008 – 7/14/2016 ●ServiceNow – 7/1/2016 Previous Education, Training and Certificate: ●HP ...
- 2021 Jan 22
Columbus, OH
... Cloud Infra Service/Ops Models(IaaS, PaaS & SaaS) Data Center, Network, Security, EUS & SD ITSM & Cross-Function Management ServiceNow & DevOps Services AIOps & Hyper-Automation Cyber Security & IAM/UAM Services Team Leadership & Performance Mgmt ...
- 2020 Nov 15
Columbus, OH
... / Automation: Powershell / VB Scripting, KS-Host Monitor, HP Insight Manager, Microsoft System Center Workflow Tools: ServiceNow PROFESSIONAL EXPERIENCE TRINITY HEALTH SYSTEMS, Livonia, MI March 1999- September 2020 Senior Citrix Applications ...
- 2020 Nov 05
Columbus, OH, 43228
... Imaging Projects ●Personable/Team Player ●Break Fix PC, Laptops, Printers, Scanners ●Lotus Notes 4 through 8 ●Remedy,Gwi, ServiceNow issue tracking software ●Customer Service/Support ●Server Builds and Deployments ●Airwatch Mobile Device Management ...
- 2020 Oct 22
New Albany, OH
... Other Skills: MS Project, Microsoft Powerpoint (Advanced), Microsoft Excel (Advanced), ServiceNow, Desktop Hardware/Software, Basic Troubleshooting, Network Infrastructure, Wi-Fi Router Configuration. ㅡ Experience As-Salaamah Project Analyst October ...
- 2020 Sep 14