ROBERT ATCHESON

Blacklick, Ohio (Greater Columbus) adhktu@r.postjobfree.com

614-***-**** www.linkedin.com/in/robert-atcheson

SYSTEMS ENGINEER

Highly skilled senior IT professional with a proven track record implementing / supporting server hardware, operating systems and infrastructure in a large enterprise nationwide datacenter. Provides high level support for technologies like Citrix XenApp, VMWare server and desktop virtualization, SAN / NAS storage, HP server hardware / blade chassis, Microsoft Active Directory and Windows Server Operating systems. Experienced leader supervising technical support engineers in a team orientated environment. Demonstrated ability to prioritize and manage projects in a timely manner. Superior problem solving and communications skills with proven ability to assess customer needs and implement effective methods to deliver optimum results.

TECHNICAL SKILLS

Operating Systems: Microsoft Windows Server 2003, 2008r2, 2012r2, 2016 and 2019

User and system Mgmt tools: Microsoft Active Directory, Group Policy, DNS, Print Management

Application Delivery and

Remote computing: Citrix XenApp 6.5 and 7x, Presentation Server 4.5

Virtualization: VMare ESX host, vSphere, vCenter, Operations Manager

VMware View / Horizon

Server Hardware: HP Intel Servers, HP Blade Enclosures, Del Servers

SAN and NAS Storage: EMC VNX, Clariion, Celerra

IBM XIV, v5000, v7000, SVC ( Storage Volume Controller)

Cisco MDS Fiber Switches / Director, EMC Brocade Switches

Backups: Veritas software / StorageTek and IBM Tape Libraries

Monitoring / Automation: Powershell / VB Scripting, KS-Host Monitor, HP Insight Manager,

Microsoft System Center

Workflow Tools: ServiceNow

PROFESSIONAL EXPERIENCE

TRINITY HEALTH SYSTEMS, Livonia, MI March 1999- September 2020

Senior Citrix Applications Delivery Engineer (July/2018-September 2020)

Member of a team responsible for the design/support and maintenance of multiple Citrix farms across the U.S. including 5,559 published applications on 2,305 XenApp 6.5/7x servers with 40,000 concurrent users. Multiple health information applications installed including enterprise software vendors such as Epic, McKesson, Cerner and Varian…

Accepted offer to transfer to the corporate enterprise Citrix team after a proven track record supporting a regional sites datacenter in Columbus Ohio.

Planned and executed XenApp 6.5 to 7.15 Citrix farm migrations for Columbus’s “Mount Carmel Health Systems” 700+ published applications and 200 servers increasing manageability through a single consolidated farm at Trinity Health System’s corporate enterprise datacenter.

Tasked with migrating the Columbus datacenter VMWare View virtual desktops to Trinity Health’s enterprise XenDesktop 7 farm bringing VDI infrastructures along with Citrix into a single technology platform.

Robert Atcheson adhktu@r.postjobfree.com Page 2

Coordinated consolidation of the Columbus sites “Citrix Access Gateways” to the enterprise datacenters Netscaler hardware to replace aging equipment and centralize remote access greatly reducing both hardware and IT support costs.

Completed the following three Citrix courses to enhance engineering and support expertise :

Citrix Virtual Apps and Desktops 7 Administration

Citrix Virtual Apps and Desktops 7 Advanced Administration

Citrix ADx Essentials and Citrix Gateway

Supervisor, Systems Admins (October/2012-July/2018)

Promoted to Columbus datacenter server team Supervisor with four direct report team members. Continued to participate in and share team responsibilities of prior role as Sr. LAN Systems Admin while taking on additional roles of team management.

Led high performance server engineering / support team that consistently exceeded customer SLA’s with outstanding client monthly satisfaction ratings.

Responsible for interviewing, hiring, training and mentoring staff by leading by example and completing performance reviews.

Centered on leading and directing server projects ensuring optimal team productivity.

Reviewing daily support issues with team and upper management ensuring optimum datacenter performance and customer satisfaction.

Senior LAN Systems Admin (March/1999-October/2012)

Participated as lead team member for the server infrastructure team remote datacenter in Columbus Ohio supporting Mount Carmel Health Hospital / Trinity Health Systems. Installed and supported operating systems and HP hardware comprising of 700+ Servers, IBM and EMC SAN storage with Citrix Farms for application delivery and VMWare ESX host clusters for virtualization. Responsible for project design builds meeting application specifications. Participated in 24x7 team on call rotation.

Replaced Novel NDS and Windows NT user databases with Microsoft Active Directory improving resource and user management for administrators and enhancing system security.

Using EMC Clariion / VNX, IBM XIV / v7000 and IBM Storage Volume Controllers (SVC), designed and installed SAN infrastructure enabling use of technologies such as VMWare virtualization and hardware clustering for high availability.

Installed Citrix farms and external gateway remote access greatly improving user application delivery and testing while eliminating individual workstation installs and rebuilds.

Engineered and installed VMWare ESX Host clusters for a server virtualization project to reduce server hardware costs resulting in an 86% hardware reduction while greatly reducing datacenter footprint, air conditioning and electric costs.

Installed VMWare View VDI farm enabling desktop virtualization for offsite remote desktop access and creating a complete application test environment when paired with Server virtualization.

Implemented server/network monitoring to notify support staff of issues/outages with email/paged alerts and using automated corrective scripting to resolve problems in most cases before end-user awareness.

Added centralized server backup solution with offsite / onsite backup rotation using internal SAN storage and Tape Libraries replacing backup software and tape drives individually installed on each server resource.

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