Manager Support

Praveenkumar Kalaimohan

New Albany, OH

Mobile : +1-336-***-****

Email Id: ********.*******@*****.***

US Visa: H1B valid till Jan’2023

Experience Summary

• Accomplished IT Professional with over 11+ years of strong experience as ECM Consultant with IBM FileNet Tools, Linux/Unix System Administrator and Production Support of various applications on AWS, Red Hat Linux and Windows environment.

• Excellent hands-on development experience in FileNet products including P8 Architecture 4.0/4.5/5.1/5.2, BPM,IBM Content Manager, IBM Records Manager, IBM Content Collector, IBM Enterprice Content Gateway.

• Troubleshooting skills with network protocols such as DNS, TCP/IP, SMTP & SNMP.

• Hands on experience in AWS and setting up Enterprise infrastructure on Amazon Web Services (AWS)

• Intermediate in document imaging products such as IBM Datacap Taskmaster, IBM Capture Professional & Kofax.

• Extensive experience in Installation, Configuration, and Migration, Trouble - Shooting and Maintenance of Splunk Apache Web Server on different UNIX flavors like Linux

• Extensive experience in Incident, Problem and IT Change management. 8+ years' experience in UNIX, Shell Scripting and PLSQL programming

• Have good experience in Level 3 Production Support of Financial suite applications. Subject Matter Expert in ECM applications. Strong exposure to financial domain, Investment banking, Retail Invoice processing, domain knowledge of ECM and KYC concepts.

• Proactively monitored Application Processes, identified enhancements, root cause analysis for a bug and development requirements. Worked on all stages in a typical SDLC like Requirement Analysis, Estimates, Design, Coding, Unit-Testing, Integration testing, System testing, User acceptance testing

• Proficient in data loading/extraction using SQL*Loader and utilities and tools. Extensively involved in SQL tuning, debugging and fixing the codes/scripts.

• Documentation of solution knowledge and process monitoring techniques for re-use by Support teams Strong analytical and problem solving abilities.

• Exposure to ITIL Framework.

• Provided 24/7 on-call support for production, strong team player, good analytical skills.

• Extensively worked as a Level2, Level3 Production Support Engineer to support 30+ financial applications in Standard chartered Bank, BB&T Bank and Abercrombie & Fitch.

• Have excellent logical, analytical & debugging skills Possesses high working qualities with good interpersonal skills, highly motivated, fast learner, good team player and very proactive in problem solving with providing best solutions.

Technical Competencies

• Data Capture: IBM Datacap 9.x, 8.x, Capture Profesional 5.2, Kofax 9.x

• Programming Languages: Core Java,JavaScript,XSL,XSLT,HTML,VB.Net,C#,ASP.Net, PL/SQL

• Reporting applications: RV2 Reports (Report Viewer), Crystal Reports.

• ECM Tools: IBM Content Manager 8.*, Filenet 4.5/5.*, Content Collector,Content Navigator, Datacap Navigator, Records Manager, Content Gateway.

• Databases: Oracle, DB2, MS Access, PL/SQL, MYSQL, NOSQL

• Cloud Platform: AWS

• Incident management tools: Remedy, ServiceNow, HPSM

• Monitoring Tools: Splunk, Sitescope, Orion, AWS Cloud Monitoring.

• Web Technologies: HTML, CSS, Java Script, JQuery, Bootstrap, XML, JSON, XSL

• CI Tools: SVN, JIRA, Confluence, Bamboo, UDeploy Infrastructure AWS Cloud Platform (IAAS)

• Domain Areas : Insurance, Banking, Retail and Health.

• Operating System: Red Hat, Linux, Unix, Windows

• Web/Application Servers: IIS, IBM WebSphere Application Server 5.1/6.0/7.0/7.5, Weblogic, Apache Tomcat.

Educational Qualification

• Master of Computer Application from PSG College, Coimbatore, India - 2009. Professional Certifications and Trainings

• IBM Certified Solution Designer – Datacap Taskmaster Capture V9.0

• Safe AGILE

• IBM Certified Solution Designer – Datacap Taskmaster Capture V8.1

• IBM FileNet Content Manager-Administrator 5.1

• IBM FileNet Records Manager-Administrator 4.5

Work experience

Organisation: Sogeti USA

Designation: ECM Manager

Duration: Feb’2020 – Till date

#1: Feb’2020 – Till date (Abercrombie & Fitch)

Description

Abercrombie & Fitch is an American lifestyle retailer that focuses on casual wear. Its headquarters are in New Albany, Ohio. All the invoices and HR documents ingested and managed in ECM applications

Role ECM Manager Team Size 5 Domain Retail

Skills

IBM Content Manager, AWS, S3, EBS, ELB, Auto Scaling groups, VPC, IAM, Cloud Watch, Datacap, Kofax, SQL Server,DB2

Period 12 months.

Client ANF Location New Albany, Ohio, USA

Contribution

• Enterprise Content Management subject matter expert responsible for resolving technical issues and development of enhancements related to various IBM ECM components: IBM FileNet Content Manager, IBM Content Navigator, IBM DataCapture, Kofax.

• Implemented and maintained services running on linux server platforms deployed in AWS EC2 based private cloud environment

• Configured AWS Identity Access Management (IAM) Group and users for improved login authentication

• Managing IAM accounts (with MFA) and IAM policies to meet security audit & compliance requirements and efficiently handled periodic exporting of SQL data into ElasticSearch

• Created, deleted and managed user accounts and their roles to interact with AWS and setup their ACLs with Amazon IAM

• Deployed and monitored scalable infrastructure on Amazon Web Services (AWS) & configuration management using Puppet

• Administered and managed a Splunk server to monitor both Windows and Linux, physical and virtual environments.

• Troubleshot Java Virtual Machine (JVM) and performed Application Server Tuning, Monitoring and Alerting on RHEL Linux

• Installing and configuring SSH (Secure Shell) encryption in order to access securely on Ubuntu and Red hat Linux

• Designed uDeploy Processes that deploys multiple applications using WAS, JBOSS, DM- Server Containers across both virtual and bare-metal environments

• Get requirements for every release and make uDeploy design changes and creating, Configuring and managing Jenkins build automation and collaborated with development support teams to setup a continuous delivery environment

• Responsible for managing Cron jobs on production servers and Integration implementation of Jenkins, uDeploy, JIRA and Confluence for DevOps automation

• Participate with business in gathering, planning, analysis and documentation of the requirements.

• Translate business requirements to technical specifications needed for implementing proposed changes.

• Develop the code changes, complete the technical testing, support the business in completing the user acceptance testing and plan deployment of approved changes to production as per the client change management process.

• Develop and deliver presentations to both technical and non-technical audiences presenting the changes being proposed and the impact to the business.

• Articulate the trade-offs, benefits and risks of all architecture and design solutions.

• Develop regular progress reports for management to communicate status on data architecture efforts.

• Coach/Mentor offshore team on the platform, processing techniques, decision rules and how to apply them.

Work experience

Organisation: Savantis Solutions LLC

Designation: Filenet System Administrator

Duration: Dec’2019 – Feb’2020

#1: Dec’2019 – Feb’2020 (Pension Benefit Guaranty Corporation) Description PBGC is a federal agency created by the Employee Retirement Income Security Act of 1974 (ERISA) to protect pension benefits in private-sector defined benefit plans - the kind that typically pay a set monthly amount at retirement. All the PGGC Insurance documents are ingested through Capture and managed by IBM Filenet. Role

Filenet System

Administrator

Team Size 2 Domain Health

Skills

IBM Filenet P8, Content Navigator, SQL Server, SQL, C# .NET, TFS, Capture Professional 5.2

Period 3 months.

Client PBGC Location Washington DC, USA

Contribution

• Manage, administration, configuration, and support IBM FileNet components of Content Engine and Process Engine, Admin Console for Content Engine, Workplace, Content Navigator, Object Stores, classes and document types, workflow maps, queues, subscriptions and FileNet security model.

• Involved in troubleshooting of Red Hat Linux server issues and hardware issues and replacements

• Server administration including installations, patches, upgrades and supports performance tuning.

• Used Java to design, develop, debug, test, deploy, and support custom components related to the system.

• Review current systems and present ideas for system improvements, including work estimates.

• Troubleshoot and resolve production problems (Tickets) in a fast and thorough manner.

• Address problems related to system integration, compatibility, and security. Work experience

Organisation: Cognizant Technology Solution US Corp Designation: Senior Developer

Duration: May’2013 – Dec’2019

#1: Jan’2019– Dec’2019 (Centene Corporation)

Description

Centene provides around 31 million customers worldwide with insurance, savings and investment products. Where Image Applications deals with Centene US Health care Image capture and document management system.

Enrollment/Medical Management/Correpondence/Mclaims Applications is Customer valuation tool generate customer quote for Healthier solutions product of Centene. Role

Sr.Datacap

Developer

Team Size 4 Domain Health

Skills IBM Datacap 9, IBM Filenet P8, Content Navigator, SQL Server, SQL, C# .NET, TFS Period 12 months.

Client Centene Corporaion Location St Louis, Missouri, USA Contribution

• Lead a development and support team in design, estimate, development, maintenance and support, Testing, Deployment and Bug Fix.

• Responsible for mentoring junior team members and help them to adhere with Cognizant process.

• Developed customized action for new business process.

• Delivered Post Code Project following Agile model. This is to include the full post code in Centene Business Rule Engine.

• Designed and Developed custom DotEdit Index panel for Datacap Migration.

• Involved in Datacap 8.1 to Datacap 9.0 solution migration is an Agile project includes implementation, configuration, setup and administration.

• Customized RV2 reports for documents services team.

• Involved in Scanner profile configuration for Windows 7 migration DR system build for the same.

#2: July’2017 – December’2018 (BB&T Customer Due Diligence (CDD) Beneficial Owner) Description

BB&T offer financial services, including banking, lending, insurance, trust and wealth management solutions. The project is an Enterprise Content Management solution to clarify and expand customer due diligence requirements for financial institutions to specifically require the collection of control and beneficial ownership information. This project is an Implementation of an electronic process to scan, capture beneficial ownership information and validate, export and manage the Customer Due diligence Form.

Role

Production Support

Engineer

Team Size 4 Domain Banking

Skills

Content Manager 5.2, Content Collector, Sweep Framework, Content Gateway, Datacap

Period 18 months.

Client BB&T Location Greensboro, North Carolina, USA Contribution

• Team management from onsite and offshore

• Incident, problem and change management process to make team followed the guidelines

• Cross track co-ordination and P1/P2 support

• Application System Monitoring, Performance monitoring, DB monitoring and acknowledge escalations within defined SLA.

• Experience in web based Application monitoring tools & reporting

• Providing Quick solutions for critical service and high business impact incidents

• Application SME on Customer Due Diligence project handling ECM solution with various IBM Filenet Tools.

• Troubleshoot, diagnose, and escalate customer issues as needed

• Support and debug saas subscriptions (initial, Change, Renewal, Cancel)

• Work closely with War room for prioritizing the normalization issues

• Support change management for any infra changes and test Prod system availability

• Track ownership for Incident, problem, Change management

• Review and deliver the quarterly /monthly metrics within given SLA

• Documenting re occurring issues and their solutions and provide solutions for feature occurrence

• Strictly following ITIL standards for Incident and Problem management and adhere the entire Team

• Building ECG Services to Ingest documents through Oracle & DB2 to FileNet.

• Research and recommend process improvements that enhance the overall business process effectiveness .

#3: September’2013 – June’2017 (Norther Trust)

Description

Northern Trust (NT) is currently using FileNet P8 5.1 for all its content and process management needs. Northern Trust has various object stores, workflows and components in order to maintain the content and process management needs. Northern Trust has an Enterprise Applications Support Team in place to support all the content, process and component related issues and provide resolutions through fix or enhancement.

Role

Offshore Lead/

Sr.Developer

Team Size 6 Domain Insurance

Skills

FileNet P8 5.1/5.2, IBM Content Collector, IBM Datacap V8.1.0.3

, SQL Server, Oracle.

Period 44 months.

Client Northern Trust Location Chennai, India

Contribution

• Study of the process model and designing of workflow.

• Involved in the analysis and creation of number of queues required, Roster, Event Log.

• Involved in Creation of Property templates using FileNet Enterprise Manager and subscribing it to the appropriate Document class

• Used Case Manager API to perform all case related activities.

• Involved in the creation of design documents.

• Tested Application by performing Junit testing

• Deployment and Migration

• Offshore Lead

• Involved in developing rulesets and custom actions to extract and parse data from File name.

• Support SIT/UAT Datacap deployment and Testing Team.

• Developed custom tool to trigger Email for Aborted batches.

• Created Task Route and configured to Archive mail from mailbox to Filenet p8 5.2.1 using IBM Content Collector.

• Generation of reports and Monitoring Production environment effectively and precautionary steps taken before any error occurs in the system.

• Attend client status call and defect status call.

• Guiding team members to achieve the task assigned to them.

• Review the code developed by team.

#4: May’2013 – August’2013 (AXA)

Description

AXA provides a defined range of insurance related products and services to their Sponsors or Affinity Groups. Strategic Document Management System (SDMS) is a web based DMS. The insurance process documents is maintained and managed in Livelink.

Role Sr.Developer Team Size 6 Domain Insurance

Skills

IBM Filenet Content Engine, IBM WebSphere application server, IBM PE client, IBM CE client, DB2 database, Image Services, ICC, Datacap. Period 4 month.

Client AXA Location Chennai, India.

Contribution

• Installed the IBM WebSphere application 7.0, 8.5.

• Installed content engine and deployed new application in WAS console.

• Created new site in Filenet enterprise manager.

• Supported for application roll out for business and provided support for BAU.

• Provided support to migrate changes from lower environment to production environment through FDM.

• Provided support in configuring ICC for Email Records management.

• Provided support for maintenance of IMS, FileNet CM5.1 and FileNet CM5.2 environments.

#5: Feb’2012 – April’2013 (Scope Internationals)

Description

All the Documents in FileNet Content Engine has to be converted as record and Stored in File Plan Object Store where according to business disposition schedule records are destroyed with certificate.

Role Sr.Programmer Team Size 4 Domain Banking

Skills IBM Enterprise Records Manager 4.5

Period 14 months.

Client

Standard

Chartered Bank

Location Chennai, India.

Contribution

• Prepared documents for installation and RM environment setup guide and provide it to Infra team for UAT and Production environment readiness.

• Configuration of RM workplace, Record Object store and File plan Object store.

• Install and configure BDS in UAT and Production environment.

• Configure File plan, Disposition Schedule, Disposition Sweep and Auto destroy workflows for 64 countries.

• Creation of Security Matrix and User groups and association of User groups with File plan folder for all 64 countries.

• Primary support for this Application.

• Developed a custom component to apply or remove Hold on records

• Conducted POC to business users to make them understand the functionalities of RM application

#6: August’2011 – Feb’2012 (Straight to Operations) Description

In customer banking, we provided FileNet solution to automate process and enhance service. We developed and implemented FileNet for customer banking in 2 countries like Honk Kong & Singapore to reduce the processing costs. Role DEVELOPER-L3 Team Size 6 Domain Banking

Skills FileNet 4.5 and FileNet 5.0

Period 7 months.

Client

Standard

Chartered Bank

Location Chennai, India

Contribution

• Worked on IBM FileNet Enterprise Manager to create object store with document class and related property template for the specific subscriptions like Account opening & Account servicing, etc

• Designed process workflow using Process Designer as per the business analyst FSD.

• Responsible to track any issue related to PE workflows and PA.

• Responsible to manage complete source files related to FileNet P8 through SVN.

• Handled all application side administrator activities like PCC, Workflow subscriptions, Custom object, Site preferences, LDAP

• Creates and maintains all databases required for development, testing, Education and production usage.

• Experienced and knowledge in migrating code, database changes and data in a development life cycle.

#7: Sep’2009 – Aug’2011 (Africa Safari)

Description

In this project a new scanning solution was proposed to customize capture for African users called “AFScan”, which is a wrapper developed over FileNet capture. We proposed shared content engine model to have Maker, Checker and Committal process in the branch for scanning process achieved using SQL database for shared content engine repository.

Role DEVELOPER – L2 Team Size 4 Domain Banking

Skills IBM Capture Professional 5.2

Period 24 months.

Client

Standard

Chartered Bank

Location Nigeria/Ghana/Kenya/Chennai, India)

Contribution

• Deployed and Configured FileNet Capture in 12 African countries for BAU.

• Installed SQL in branch servers and configured FileNet Capture with this SQL database for Shared Content Engine Repository.

• Create the workflow and queues accordingly.

• Creating Primary views in Workplace for accessing the queue work items.

• Primary supporter for this project.

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