Franz Kurt Wohlgemuth

**** ***** ***, ********, ** 43211• 614-***-****

QUALIFICATIONS SUMMARY

Highly personable, hardworking, team player, multi-tasked, performance driven with over 20 years of experience in Call Center/Customer Service in areas such as insurance repairs, catalog industries, Medical, Vision (contact lenses, glasses), Federal (Department of Homeland Security).

WORK EXPERIENCE

Insight Global ESC Coordinator at Chipotle Mexican Grill 614-***-**** Columbus, Ohio 3/2022-present

Manage answering calls and responding to cases via case management system (ServiceNow)

Assist in educating and training employees about Workday functionality, including time entry, time-off requests, and termination processes

Strategize and improvise day-to-day procedures to strengthen efficiencies

Support and enforce policies established by the Newport office

ASMR Research CSR 757-***-**** Columbus, Ohio 04/2021-4/2022

Updating and adding new claims for Unemployment for the state of Maryland

Potential Fraud Investigation

Processing Proof of Employment and Income

Quality Assurance for Back Office work

Gainwell TPR Specialist 2-469-***-**** Westerville, Ohio 01/2020-04/2021

Third Party Verification/Addition/Removal in association with Medicaid (states of Louisiana and Massachusetts)

Coverage verification of Medicare

Coverage Verification of Medco

Assorted Coordination of Benefits

Enterprise Solutions Verification Specialist 614-***-**** Westerville, Ohio 09/2019-01/2020

Coverage verification of Medicare (at HMS)

Coverage Verification of Medco (at HMS)

Assorted .Coordination of Benefits (at HMS)

Charter Communications CSR 614-***-**** Columbus, Ohio 03/2018 to 07/2019

Take calls for Internet/phone customers and conduct tech support

Manage billing questions

Schedule Technician appointments if necessary

Aerotek Aviation BSO 513-***-**** Columbus, Ohio 12/2016 – 08/2017

Managing belt lines for outbound luggage and John Glenn International airport

Various cleaning tasks

Some computer work and paperwork

Stop & Shop Clerk 614-***-**** Columbus, Ohio 06/2016 – 12/2016

Stocking product

Cashier

Placing orders with vendors

Cleaning

Spartan Logistics Logistics Clerk 614-***-**** Columbus, Ohio 01/2016- 03/2016

Processed in bound and out bound shipment paperwork

Assisted in bound semi-truck drivers in checking in

Contact US CSR 614-***-**** Upper Arlington, OH 09/2014-10/2015

Took orders, tracked orders, and general customer service over the phone, for Talbots clothing, handled consumer questions/issues with Scotts-Miracle Gro products

AC Lens CSR 614-***-**** Hilliard, OH 10/2012-08/2014

Trained in laws regarding Contact Lenses and Eyeglasses

Email Specialist regarding the order and sale of Contact Lenses and Eyeglasses

Processed/tracked orders concerning Contact Lenses and Eyeglasses via phone and email contact with customers

Aerotek CSR 614-***-**** Dublin, OH 07/2012-10/2012

Worked with Prescription Insurances and Pharmacists to make sure patience received their medication

Trained in United Healthcare prescription coverage

Teleperformance CSR 614-***-**** Columbus, OH 08/2010-06/2011

Took order and tracked orders, over the phone, for Ann Taylor/Loft clothing

N.T.B. Tire Tech 614-***-**** Columbus, OH 05/2010-08/2010

Changed/replaced tires and oil changes

BigLots Recovery 614-***-**** Dublin, OH 11/2009-01/2010

Straightened products on shelves, stocked products, ran cash register

Isys LLC CSR/DHS Lead 614-***-**** Lewis Center, OH 05/2007-08/2009

Worked first hand with representatives from the Department of Homeland Security, Centers for Disease Control, Transportation Security Administration, and White House Security managing wireless telecommunications

EDUCATION AND TRAINING

MARION TECHNICAL COLLEGE Marion, Ohio 1996-1999 - Business Administration/Psychology

Tri-Rivers Joint Vocational Marion, Ohio 1994-1996 - Electronics

Highland High School Sparta, Ohio 1992-1996

REFERENCE LIST

Shaun Lawson

Columbus, Ohio 614-***-****

Renee Hamilton

Columbus, Ohio 614-***-****

Gregory Deschain

Columbus, Ohio 614-***-****

Alice Dickerson

Galion, Ohio 419-***-****

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