Customer Service
Resume:
Franz Kurt Wohlgemuth
**** ***** ***, ********, ** 43211• 614-***-****
QUALIFICATIONS SUMMARY
Highly personable, hardworking, team player, multi-tasked, performance driven with over 20 years of experience in Call Center/Customer Service in areas such as insurance repairs, catalog industries, Medical, Vision (contact lenses, glasses), Federal (Department of Homeland Security).
WORK EXPERIENCE
Insight Global ESC Coordinator at Chipotle Mexican Grill 614-***-**** Columbus, Ohio 3/2022-present
Manage answering calls and responding to cases via case management system (ServiceNow)
Assist in educating and training employees about Workday functionality, including time entry, time-off requests, and termination processes
Strategize and improvise day-to-day procedures to strengthen efficiencies
Support and enforce policies established by the Newport office
ASMR Research CSR 757-***-**** Columbus, Ohio 04/2021-4/2022
Updating and adding new claims for Unemployment for the state of Maryland
Potential Fraud Investigation
Processing Proof of Employment and Income
Quality Assurance for Back Office work
Gainwell TPR Specialist 2-469-***-**** Westerville, Ohio 01/2020-04/2021
Third Party Verification/Addition/Removal in association with Medicaid (states of Louisiana and Massachusetts)
Coverage verification of Medicare
Coverage Verification of Medco
Assorted Coordination of Benefits
Enterprise Solutions Verification Specialist 614-***-**** Westerville, Ohio 09/2019-01/2020
Coverage verification of Medicare (at HMS)
Coverage Verification of Medco (at HMS)
Assorted .Coordination of Benefits (at HMS)
Charter Communications CSR 614-***-**** Columbus, Ohio 03/2018 to 07/2019
Take calls for Internet/phone customers and conduct tech support
Manage billing questions
Schedule Technician appointments if necessary
Aerotek Aviation BSO 513-***-**** Columbus, Ohio 12/2016 – 08/2017
Managing belt lines for outbound luggage and John Glenn International airport
Various cleaning tasks
Some computer work and paperwork
Stop & Shop Clerk 614-***-**** Columbus, Ohio 06/2016 – 12/2016
Stocking product
Cashier
Placing orders with vendors
Cleaning
Spartan Logistics Logistics Clerk 614-***-**** Columbus, Ohio 01/2016- 03/2016
Processed in bound and out bound shipment paperwork
Assisted in bound semi-truck drivers in checking in
Contact US CSR 614-***-**** Upper Arlington, OH 09/2014-10/2015
Took orders, tracked orders, and general customer service over the phone, for Talbots clothing, handled consumer questions/issues with Scotts-Miracle Gro products
AC Lens CSR 614-***-**** Hilliard, OH 10/2012-08/2014
Trained in laws regarding Contact Lenses and Eyeglasses
Email Specialist regarding the order and sale of Contact Lenses and Eyeglasses
Processed/tracked orders concerning Contact Lenses and Eyeglasses via phone and email contact with customers
Aerotek CSR 614-***-**** Dublin, OH 07/2012-10/2012
Worked with Prescription Insurances and Pharmacists to make sure patience received their medication
Trained in United Healthcare prescription coverage
Teleperformance CSR 614-***-**** Columbus, OH 08/2010-06/2011
Took order and tracked orders, over the phone, for Ann Taylor/Loft clothing
N.T.B. Tire Tech 614-***-**** Columbus, OH 05/2010-08/2010
Changed/replaced tires and oil changes
BigLots Recovery 614-***-**** Dublin, OH 11/2009-01/2010
Straightened products on shelves, stocked products, ran cash register
Isys LLC CSR/DHS Lead 614-***-**** Lewis Center, OH 05/2007-08/2009
Worked first hand with representatives from the Department of Homeland Security, Centers for Disease Control, Transportation Security Administration, and White House Security managing wireless telecommunications
EDUCATION AND TRAINING
MARION TECHNICAL COLLEGE Marion, Ohio 1996-1999 - Business Administration/Psychology
Tri-Rivers Joint Vocational Marion, Ohio 1994-1996 - Electronics
Highland High School Sparta, Ohio 1992-1996
REFERENCE LIST
Shaun Lawson
Columbus, Ohio 614-***-****
Renee Hamilton
Columbus, Ohio 614-***-****
Gregory Deschain
Columbus, Ohio 614-***-****
Alice Dickerson
Galion, Ohio 419-***-****
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