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Arlington, VA
... •Routinely exceed call-handling goals, closing an average of 35 calls daily (25% above quota) with an 85% first-call resolution ratio and an average talk-time of 8.5 minutes -- well below 10-minute goal. •Responsible for answering incoming inquiries ...
- Jun 04
Washington, DC
... — Proficient February 2023 Understanding and applying mechanical concepts and processes Full results: Proficient Delivery driver — Proficient February 2023 Interpreting instructions or signs and solving problems Full results: Proficient Basic ...
- Jun 03
McLean, VA
... Provided support and guidance by informing, educating, and advising members in financial and technical circumstances in a call center environment. Dillard’s Junior Department Manager Richmond, VA 2016 – 2017 Oversaw operations of the department ...
- Jun 03
Fairfax, VA
... Aug/12 – Jan/14 Bolivia Procured a total of over US$ 15 MM in construction and services projects for the PDP – GAMEA (an IADB funded project), halving the time needed for the procurement processes, from three years to a little over year and a half. ...
- Jun 03
Arlington, VA
... Web-Based dashboard Aug 2023 – Dec 2023 • Analyzed a comprehensive insurance dataset to reveal key relationships between demographics, health behaviors, and insurance costs, leading to identification of cost drivers and a 15% reduction in overall ...
- Jun 03
Herndon, VA
... Project 2: NCM-FV is a Nuisance Call Management application for future voice technologies. Application will allow customer to manage their incoming calls and divert calls that they consider as “Nuisance Calls” to a Junk mailbox that is separate to ...
- Jun 03
Washington, DC
... Provided on-call support for critical business issues related to all computer systems. Engaged end users and answered questions via email, phone, website live chat and in forums. Provided Tier 1 IT support to non-technical internal user’s personnel ...
- Jun 03
Chantilly, VA, 20152
... · Acted as a liaison between political officers and senior national and provincial leaders and attended and conducted virtually all meetings and visits independently with little direct supervision. · Served as an official interpreter at high-level ...
- Jun 03
Washington, DC
... I function well as a team member and workindependently with little supervision. I have experience working several projects forUmbrella. My knowledge consists of Oasis and Edge with a broad understanding of salesand service for Umbrella.PDS-Princeton ...
- Jun 02
Ashburn, VA
... 1993 to June 1995 Skills • Outlook • Administrative Assistant • Scheduling • Receptionist • Office Management • Office Management • Clerical Experience Certifications and Licenses Driver's License Notary Public VA October 2015 to October 2021
- Jun 02