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Desktop Support Help Desk

Manassas, VA
... I answered customer calls and even worked a “chat” system in which I would submit trouble tickets or first-call resolutions. EDUCATION 06/1993 DIPLOMA, HERNDON HIGH SCHOOL SKILLS ● Microsoft Office – Word and Outlook ● Desktop hardware installation, ... - Jun 20

United States Chief Executive

Washington, DC
... Instrumental to USD 200m sale of start-up and subsequent earn-out to Financial Times in 2006 and small equity holder in company. Trade sale brought 50x return to New Media Spark. Special Correspondent to Insight, Business and Home News Sunday Times ... - Jun 18

Customer Service Care

Washington, DC
... success •Experience: Customer Care Representative [Mobile Telecommunications Network], [Ibadan] [2021- 2023] - Handled a high volume of customer inquiries via phone, email, and live chat, maintaining a professional and courteous manner at all times. ... - Jun 18

Accounts Receivable Information Systems

Washington, DC
... Virginia State University Department of Payroll, Office Assistant (Work-Study), Petersburg, VA 09/2011 – 11/2013 The College Work-Study Program provides jobs for students who must earn a part of their educational expenses. Provide general office ... - Jun 16

Support Engineer Technical

Ashburn, VA
... Website and Domain Administrator / Social Media Administrator Cloud Energy Photoelectric Limited Nov 2018 - Aug 2019 ● Oversee the company website, blogs, chat window, domain subscription. ● Search Engine Optimization. ● Oversee all social media ... - Jun 14

Customer Service Project Management

Washington, DC
... Assessed and resolved customer inquiries and issues (via phone, email and chat). Escalated to the next level of service within the appropriate area. Assisted individuals and directed them to the appropriate department Analyzed data/information from ... - Jun 12

Servicenow Developer Asset Management

Herndon, VA
... • Business Case preparation for approval • Requirement gathering & preparation of business requirement documents • Translate functional requirements into system requirements using UML • Configured chat functionality for Service Desk ticketing queue ... - Jun 09

Customer Service Representative

Silver Spring, MD
... Improvements Nashville-Davidson, TN Canvassing Recruiter 06/2020 - 06/2021 My Responsibilitys was to Respond to customer inquiries through various channels such as phone, email, live chat, or social media, ensuring timely and accurate responses. ... - Jun 03

IT Support Specialist

Washington, DC
... Engaged end users and answered questions via email, phone, website live chat and in forums. Installed, configured, and patched user hardware and software on laptops, desktops, mobile devices. Used Service Now ticketing systems to manage, process and ... - Jun 03

Technical Support Information Technology

Washington, DC
... WORK HISTORY M365 Technical Support Engineer Tier 2 at Tek Experts Contracrted to Microsoft 09/2022 - 01/2023 (5 months) Microsoft Outlook Support * Communicate with end users system administrators solution integrators via phone, email and or chat ... - May 30
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