Customer Service Care

Omosebi Jennifer Oluwafeyikemi

*b ojo’badan, bodija. Ibadan, Oyo State. Nigeria.

*********************@*****.***

081********

Objective:

Experienced and dedicated Customer Care Representative with years of proven track record in providing exceptional customer service and resolving inquiries and issues in a timely manner. Seeking to leverage my skills and expertise at MTN to contribute to customer satisfaction and company success

•Experience:

Customer Care Representative [Mobile Telecommunications Network], [Ibadan] [2021- 2023]

- Handled a high volume of customer inquiries via phone, email, and live chat, maintaining a professional and courteous manner at all times.

- Assisted customers with billing inquiries, technical support, product information, and account management, ensuring prompt resolution and customer satisfaction.

-Developed and implemented strategies to improve customer service efficiency, resulting in a 20% increase in customer satisfaction ratings

.-Collaborated with cross-functional teams to address complex customer issues and escalate unresolved cases to higher levels of support when necessary.

•Education:

Bachelor’s Degree in [Public Administration] [University of Calabar], [Calabar, Cross River][2015 - 2019]

•Skills:- Excellent communication skills, both verbal and written

- Strong problem-solving and decision-making abilities

- Proficient in customer relationship management (CRM) software

- Ability to work effectively in a fast-paced and dynamic environment

- Team player with a positive attitude and strong work ethic References:Available upon request.

Contact this candidate