Customer Service Representative

Experience

Discover Financial Services Sliver Spring

CSR - Customer Service Representative 01/2023 - Present Working here, I Provide exceptional service by addressing customer inquiries, resolving complaints, and offering product or service information.

Accurately record customer interactions, transactions, comments, and complaints in the company's customer relationship management (CRM) system or any other relevant tools. Demonstrate deep understanding of the company's products or services and effectively communicate their features, benefits, and usage to customers.

Assist customers with billing inquiries, payment discrepancies, and billing statement clarifications, ensuring accurate and timely resolution.

Liaise with other departments such as sales, technical support, or logistics to address customer needs, share relevant information, and ensure a seamless customer experience. Amazon Warehouse Nashville, TN

Warehouse Associate 07/2021 - 12/2022

Here I helped candidate's understand their role, their duties, and responsibilities of the job. Organized, inspected stocks and maintained inventory, while examining ingoing and outgoing shipments. Receive, unload and place incoming inventory items appropriatley

Midtown Home Improvements Nashville-Davidson, TN Canvassing Recruiter 06/2020 - 06/2021

My Responsibilitys was to Respond to customer inquiries through various channels such as phone, email, live chat, or social media, ensuring timely and accurate responses. While also approaching potential customers and explaining to them details about the products and services offered by our company Skills

Customer service, Adaptability, Time Management, Technical Skills, Collaboration and teamwork, Attention to detail, Leadership

Education

Mcgavock High School Hermitage, TN

General 05/2020

Anthony Mills

615-***-**** ************.***@*****.*** 8201 16th Street, Silver Spring, Maryland

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