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Springfield, VA
... CERTIFICATIONS Cisco Certified Network Associate CCNA --- R&S EXPERIENCE Lumen OPS TECH III May 2020 --- May 2024 Monitor Circuit, including DS0’s, DS1’s, DS3’s and Ethernet circuits Troubleshoot circuits using various methods, make changes and ...
- Jun 05
Washington, DC
... Washington, DC Sep 2023 - Dec 2023 Algorithm Engineer Employed SQL to efficiently manage and query against 300k+ stock data of the big tech companies Used Seaborn and ggplot2 for detailed visual analysis, revealing complex correlations in tech stock ...
- Jun 04
Burke, VA
... web service design, development and support experience, playing various roles (from developer to tech lead, to architect). ... Audit Log service runs in Data zone and an OSB (Oracle Service Bus) proxy is configured in Application Zone to call this ...
- Jun 04
Arlington, VA
... •Routinely exceed call-handling goals, closing an average of 35 calls daily (25% above quota) with an 85% first-call resolution ratio and an average talk-time of 8.5 minutes -- well below 10-minute goal. •Responsible for answering incoming inquiries ...
- Jun 04
Ashburn, VA
... Senior Technical Architect / Project Manager Tech Mahindra - Saint Louis, Missouri Aug 2013 – Jun 2015 As Senior Technical Architect, ORT and CI Production Support Manager, and IT Project Manager for multiple IT projects, provided management and ...
- Jun 03
McLean, VA
... Provided support and guidance by informing, educating, and advising members in financial and technical circumstances in a call center environment. Dillard’s Junior Department Manager Richmond, VA 2016 – 2017 Oversaw operations of the department ...
- Jun 03
Arlington, VA
... Education Virginia Tech Aug 2023 - May 2025 Master of Engineering in Computer Science GPA - 3.66/4.00 BMS College of Engineering Aug 2017 – Jul 2021 Bachelor of Engineering in Information Science CGPA - 8.88/10.00 Relevant Coursework: Data Mining, ...
- Jun 03
Herndon, VA
... Project 2: NCM-FV is a Nuisance Call Management application for future voice technologies. Application will allow customer to manage their incoming calls and divert calls that they consider as “Nuisance Calls” to a Junk mailbox that is separate to ...
- Jun 03
Washington, DC
... Maintained high tech support standards for quality and productivity metrics. Loaded software, granted permissions and configured hardware for new employees as part of the on-boarding process. Provided on-call support for critical business issues ...
- Jun 03
Washington, DC
... requests and compliments, provide service recovery, and document the nature of the call on the Patient Relations’ Case Report •Organize and maintain patient relation files for easy access Home Health Aide 10/09 - 10/10 Health Management Inc. ...
- Jun 02