Cycle Management Life

SAMSON HAILE *****.*.******@*****.*** •

SUMMARY

I am a detail-oriented project professional in network provisioning and connectivity life cycle management with over 5 years of professional and progressive technical experience in planning, managing and supporting various enterprise technologies including skills in IP Routing, Routing Protocols, Switching and Transport Layer 4 Transport troubleshooting .

SKILLS

Routing/Switching Technologies - Cisco Routers ASRs/ISRs, Cisco Catalyst Switches, WAN, LAN, TCP/IP, Cisco IOS, DHCP, STP, ACL, NAT, OSPF, EIGRP, VTP, VLAN Trucking,

Other Technologies – Testing and troubleshooting Transport Circuits, such as DS0’s T1 and T3 circuits. Racking and Stacking, Decommissioning IT Closets.

CERTIFICATIONS

Cisco Certified Network Associate CCNA --- R&S

EXPERIENCE

Lumen

OPS TECH III May 2020 --- May 2024

Monitor Circuit, including DS0’s, DS1’s, DS3’s and Ethernet circuits

Troubleshoot circuits using various methods, make changes and escalate accordingly

Update, monitor and close trouble tickets in a timely manner to clients and providers

Troubleshoot various network vendor’s devices, such as Cisco and Juniper devices, CE Routers and Edge Routers, Customer site Switches

Federal Emergency Management Agency (FEMA)

NOC Specialist – Tier 2 September 2019 --- May 2020

Monitor Network devices managed under FEMA and DHS, using monitoring tools, such as WhatsUpGold, Splunk and other monitoring tools

Escalate Network related issues to Tier 3 and above using Remedy Software ticketing platform

Troubleshoot Hardware related issues, such as switch ports, power supplies, cabling, AP’s and similar devices; Software related issues, such as routing protocols, vlans, port security, IP addressing and related matters

Process SR (Service Request) of various areas, such as Disaster recovery sites.

INOVA Health System

Network Provisioning –Team Lead June 2017 – March 2019

Leading a team of seven professionals for the network migration, provisioning and network transformation team at 5 major hospitals and over 100 satellite locations which are responsible for implementation, deployment, racking, stacking, network support/ticket resolution and analysis in an enterprise LAN/WAN environment for IT closets.

Possesses a hands-on experience in configuring and troubleshooting Cisco Switches such as (4500, 6500, 3850) and utilizing event logs during pre-migration and migration for tracking issues, making enhancements, and medication providing the proper technical documentations.

Federal Energy Regulatory Commission

Network Associate

September 2016 – March 2017

As a member of a team of professionals responsible for a successful migration of networks devices, such as decommissioning and restacking Cisco routers, Cataltst Switches, including 6500 Chancy switches, back up 5K UPS's, Cabling and other related devices.

Implemented, and upgraded based on change management processes, policies, procedures, protocols.

Strategically executed the plan and design of IP addressing, IP Subnetting, VLSM, DHCP.

Education:

Morgan State University

In Progress

Certified WAN Professional Program

LAN/WAN Professionals California

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