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Washington, DC
... As a Field System Engineer I support over 200 end users as a Tier II/III agent. Also I am responsible for remote contracting sites in the Northern Virginia area to maintain their network connections and I am on call for 24 hours and seven days a ...
- Apr 23
Washington, DC
... ● Oversee the daily production of 15 Customer Service Representatives. ● Collections: Outbound calls to customers in attempt to collect delinquent payments. ●Reporting updates to the major credit reporting agencies for consumer updating. Education: ...
- Apr 21
Germantown, MD
... and extensive knowledge of Relational Database Management System including Database Monitoring, Installation, upgrade Management, High Availability, Disaster Recovery, Log Shipping, Clustering, configuration of Alerts, Operators and Agent Jobs. ...
- Apr 18
Washington, DC
... •Arranged and conduct meetings with external representatives to review their respective organization’s programs, functions, operational practices, organizational plans, policies, procedures, and prior evaluations. •Prepared and delivered briefings ...
- Apr 17
Centreville, VA
... Skills include (but not limited to) new employee evaluation and hiring, onboarding, managing teams, coaching and mentoring, staff training and development, quality control, incident analysis, agent evaluation, technical documentation and process ...
- Apr 16
Centreville, VA
... Write and execute test cases using IVR automation tool Cyara Write and execute Desktop automation features simulating Agent interactions w CCW (Contact CenterWorkstation) Write and execute automated test cases for IVR CCW with Selenium using JAVA to ...
- Apr 15
Reston, VA
... Perspecta (Vencore) Corporation, Chantilly VA Senior Requirements Analyst, 01/2018-12/2018 Identify Project Stakeholders and User Classes using the JIRA application and worked with the business sponsors to select appropriate representatives for each ...
- Apr 14
Chantilly, VA
... Wrote Puppet Recipes for automated Udeploy agent installs/updates, Udeploy agent relays install/up- date and configuring the same with the Udeploy server. Fast-provisioning and configuration management for Ubuntu using Cloud Formation and Puppet on ...
- Apr 14
Washington, DC
... Education Towson University, Towson, MD - Bachelor of Science – Gerontology Experience Work Experience In Program Loan Agent Beyond Finance LLC May 2023 to current · Make outbound calls to current clients to discuss lending options. · Utilizes CRM, ...
- Apr 12
Ten Mile Creek, MD, 20871
... of thirty customer service representatives, greeting clients, patients and hospital staff with warmth and professionalism. ... (People, technology etc.) Oversee and assess SRC Agent activities and provide regular performance-related feedback. ...
- Apr 11