Tkeyah Sutton

**** * ******* **, *********, Maryland 443-***-**** ad4yra@r.postjobfree.com

Objective

To utilize my administrative, professional, and technical skills for the progress of the company, where I will always strive for improving the productivity of the company and contribute my qualities for the growth of the company. Education

Towson University, Towson, MD - Bachelor of Science – Gerontology Experience

Work Experience

In Program Loan Agent

Beyond Finance LLC

May 2023 to current

· Make outbound calls to current clients to discuss lending options.

· Utilizes CRM, Salesforces to gather information from clients account to lending agents.

· Establish trust with client with excitement of explaining the loan option and is benefits.

· Transfer interested clients to lending agents for further assistance. Top 5 agent within firs 2 months

· Continuously support and contribute to team ideas and growth.

· Utilize multiple online systems including, Salesforce, Slack and Five9 Debt Advisor

Alleviate Financial Solutions

June 2022 to February 2023

· Present, promote and offer our services by using empathetic listening and solid selling skills to prospective customers by using provided scripts and training.

· Maintain leads properly by setting appointments, updating file notes and statuses.

· Perform cost-benefit and needs analysis of existing/potential customers to meet their needs, per training.

· Establish, develop, and maintain positive business and customer relationships.

· Reach out to previous callers via email, text, and calls.

· Discuss financial options with clients and keep them informed about our services.

· Regular attendance and spending quality time with each call

· Promoted to full time associate after completing training courses.

· Exceeded sales goals more than 30 enrollments in the first 2 months of employment. Account Debt Negotiator

ClearOne Advantage, LLC

October 2018 to May 2022

· Work with attorney offices, creditors, and collection agencies to negotiate debt settlements on behalf of clients.

· Review client accounts to determine fund availability and calculate appropriate debt settlement amounts.

· Meet monthly production goals by balancing multiple clients and their debt settlement negotiations.

· Have strong skills in time management, multi-tasking, adaptability, and determination.

· Show attention to detail, specifically in the numerical/mathematical aspect of this job when negotiating debt settlement amounts.

· Serviced clients’ accounts for the company collecting over $ 1milion in revenue.

· Exceeded sales goals more than 40% in every quarter since being hired.

· Ranked #1 Credit Specialist out of 11 people in 2019 and 2020. Page 2

Inbound Sales Executive,

Comcast

April 2017 to October 2018

· Elicits and records customer information and inquiries using a computerized system.

· Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues.

· Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

· Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.

· Promotes and recommends Comcast products and services based on a logical relationship to the customer’s needs and interests. Enters and confirms sales when appropriate. Client Service Representative,

Maximus

August 2016 to December 2016

· The Maryland Health Benefit Exchange Consolidated Service Contract (CSC) assists consumers to enroll in health care coverage under the Affordable Care Act

· Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal.

· Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions

· Follow standard operating procedures to ensure consistency and accuracy.

· Address customers’ inquiries and resolve problems to ensure that appropriate changes are made.

· Refer unresolved customer grievances to designated departments for further investigation Perform data entry accurately. . Automotive Business Development Rep.

Internet Sales, Apple Ford,

January 2016 to August 2016

· Follow up with customers indicating purchasing interested through Apple ford website.

· Follow up with prospective customers and return email/ voicemail.

· Support on-line customers by setting appointments.

· Utilize multiple online systems including, Dealer.com, BDC Experts, Salesforce

· Coordinate schedules of salespeople and sales appointments

· Follow up with existing customers to confirm their satisfaction and generate lead. Page 3

Skills & Abilities

Activities and Interest

Literature, Environmental conservation, Art, Yoga, Volleyball, Travel

· Prospecting- Success in developing relationships and a robust sales pipeline through cold calling in inbound calls.

· Negotiation-Prowess in developing solutions that benefit both the selling organization and customer.

· CRM Software-Mastery of tracking, organizing, and storing sales information through Salesforce.

· Account planning- Experience setting account objectives and driving customers through the sales cycle.

· WFH (Work from Home) experience for over 5 years

· Systems- Proficient in ADP systems, POS systems, Opera Systems, Dealer.com, BDC Experts, Salesforce, Slack, Microsoft office, Excel, Five9,

· Interpersonal skills- Maintains confidentiality when dealing with customers personal information and the companies and communicates effectively with co-workers when help is needed.

· Adaptability Skills- The ability to Learn processes quickly and efficiently.

· Communication Skill- Strong and effective communication with clients Page 4

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