Edwin Arnez Martinez

ad40zk@r.postjobfree.com Phone: 703-***-****

Centreville, VA 20120

Objective

Quality Assurance tester with 5+ years of full system development lifecycle experience, from initiation and definition to deployment and support. Committed to add value to end product through analysis and detailed quality assurance testing.

Professional Summary

●Proficiency with SDLC and SQA testing methodologies.

●Proficiency in manual testing on Windows and Web based applications.

●Proficiency in Functional, Non-Functional, Regression, SIT, UAT, Smoke, Black and White Box testing techniques.

●Excel creating test plans and test cases to validate functionalities and pinpoint software defects.

●Experienced writing and executing Test cases, Report bugs, and Traceability Matrix using JIRA, Microsoft ADO, HP ALM, Rally.

●Experienced with IVR Automation testing using Cyara.

●Familiar with Genesys Administrator, GAX and WWE.

●Experienced with automation testing using Java Selenium using WebDriver libraries for Web based applications.

●Familiar with SOAP UI, Splunk to gather Test data.

●Familiar with SQL to validate data during Backend testing.

●Familiar with web development programming using .NET, ColdFusion, HTML, Java, CSS.

.

Interpersonal Skills

●Excellent analytical and research skills.

●Ability to work independently as well as a part of a team.

●Quick Learner, self-starter and capable of adapting to stressed environments.

●Avid team player.

●Bi-lingual: English, Spanish.

Work Experience

United Health Group – NJ: IVR Tester (Oct 2022 – Present)

Responsibilities:

Write and execute test cases for UHG IVR Genesys Call Center following BRD and FRS documentation.

Write and execute test cases using IVR automation tool Cyara

Executing automated test cases with Cyara.

Executing test campaigns cases.

Perform validation of call transfers to appropriate Agents based on skills and call types using tools as Genesys Administrator, Genesys WWE, Genesys GAX

Perform Call Validation using tools such as Splunk, Optum Call Simulator, and Omni Self Service Portal.

Perform SIT, regression, functional testing, and smoking testing,

Participated in meetings and Sprint planning with stakeholders, product owners, developers, testers.

Participated in Defects meetings with developers to report bugs and issues

Truist Financial, Charlotte, NC: Bilingual QA Tester (Feb 2022 – Sep 2022)

Responsibilities:

Write and execute test cases for Truist IVR using HP ALM and Azure DevOps following BRD and FRS documentation.

Write and execute test cases using IVR automation tool Cyara

Write and execute Desktop automation features simulating Agent interactions w CCW (Contact CenterWorkstation)

Write and execute automated test cases for IVR CCW with Selenium using JAVA to test Truist Light Stream

Write and execute test case for Truist Genesys Dialer system.

Perform SIT, regression, functional testing, and smoking testing,

Participated in meetings and Sprint planning with stakeholders, product owners, developers, testers on different time zones

Participated in Defects meetings with developers to report bugs and issues

Execute Automation scripts using SOAP UI for Truist Micro service-based applications

Prepare test scripts to identify required test data to be used

Tampa Electric and Gas Company. Tampa, FL: Bilingual QA Tester (June 2021 - Dec 2021)

Responsibilities:

●Gathering system requirements, analyzing BRD and FRS documentation

●Write and execute test Cases for Teco’s Bilingual IVR (Interactive Voice Response) and CSSP (Customer Self Service Portal).

●Write and execute automated test cases using Selenium, Java with Eclipse IDE for TECO CSSP web portal.

●Prepare and perform manual functional testing, using SOAP UI For data validation

●Worked in Agile and Waterfall methodologies as Quality Test Engineer.

●Report bugs using Azure DevOps, and Atlassian Jira.

●Participated in Defect meetings and review meetings with developers and product owners.

●Performed Functional, Regression and UAT Testing.

●Performed Smoke testing in conjunction with Developers, DBA’s and Product Owners to validate the accuracy of the test results.

●Participated on the implementation meetings of IVR automation platform

●Participated in the design of automation Test Cases using IVR Cyara

●Execute automated test scripts using Cyara for CSSP IVR regression test cases

Infotek. Herndon, VA: QA Tester (Feb 2019 - May 2021)

Responsibilities:

●Ability to work and collaborate with multiple teams, ability to learn and pick up new technologies.

●Worked in Agile Scrum methodology as a Test Automation Engineer.

●Developing Test automation scripts using Selenium Web driver with Java using Eclipse IDE

●Capable to write, execute test Cases, Report Defects

●Developed cross browser test cases using Selenium,

●Refine e-learning portal requirements to be more competitive with the current market

●SQL backend Testing.

●Tested the e-Learning Portal ItLearn360, e-Commerce Website 47Brand.

●Performed Functional, Regression and UAT Testing.

●Participated in Defect Meetings and Agile Ceremonials.

●Demonstrating strong analytical thinking skills with the ability to identify and resolve technical issues

Education

BS System Engineer - Bolivian Catholic University. Cochabamba, Bolivia.

Contact this candidate