JEANIE HILL

Herndon, Virginia ***** 301-***-**** ad40bi@r.postjobfree.com

SUMMARY

Over 10 years of experience as a Project Delivery Lead and recent Scrum Master with a bachelor’s and master’s degree in computer information systems and over 16 years of experience utilizing agile methodologies including Requirements Analyst, 11 years of experience as a Business Process Engineer, and 9 years of experience as a Configuration Management Specialist. Throughout my career I often wore multiple “hats” having used all of my diverse technological backgrounds. I am a versatile leader that actively engages with clients ensuring all requirements are met. I possess valuable skills and experience in government contracting for the Department of Defense.

Scrum Master Agile Continuous Improvement Sprint Planning Sprint Reviews User Stories Cross-functional Team Coordination Product Owner Support Agile Tools (Jira) Stakeholder Collaboration Process Improvement Risk Management Metrics Analysis Business Process Engineer Requirements Analysis Configuration Management Change Management

EXPERIENCE

NS2 Mission, Chantilly VA

Systems Engineer/Project Delivery Lead/Scrum Master, 10/2023-02/2024

•Led a team of four personnel.

•Managed project scope and timeline.

•Ensured deliverables met quality standards and client expectations.

•Facilitated team activities and daily standups, ensuring alignment with project goals and timelines.

•Instructed scrum practices and principles to team members to ensure adherence to established methodologies.

•Identified and eliminated impediments hindering project progress, fostering an environment conducive to continuous improvement.

•Orchestrated sprint coordination and retrospective meetings.

•Oversaw internal communication channels to foster effective collaboration and information dissemination.

Deloitte, Rosslyn VA

Project Delivery Lead (Agile)/Business Process Engineer, 01/2021-10/2023

•Managed team of five personnel.

•Defined features and user stories

•Collaborated with stakeholders to refine acceptance criteria.

•Managed and created user stories utilizing ServiceNow modules.

•Gathered requirements for federal customers and key stakeholders.

•Validated use cases.

•Created a diagram/process map of initial phases of processes from customer discussions/brainstorming.

•Improved business performance within ServiceNow.

•Participated in PI Planning sessions to create iteration plans, ensuring alignment with project objectives.

•Spearheaded business advancement processes, analyzing existing workflows to identify opportunities for enhancement.

•Led the implementation of initiatives to improve operational efficiency and effectiveness.

•Coordinated with management to execute process improvement projects, monitoring progress and ensuring timely completion.

•Evaluated key performance indicators to assess project success and inform decision-making processes.

Perspecta (Vencore) Corporation, Chantilly VA

Senior Requirements Analyst, 11/2019-01/2021

•Gathered requirements in ServiceNow using the project management module.

•Prioritized requirements through collaboration with product owners/stakeholders.

•Achieved customer satisfaction through effective collaboration and solution delivery.

•Developed high-level end-to-end IT requirements and supported the pre-design phase of customer solutions.

•Organized and led sprint planning and release planning sessions, ensuring clear objectives and milestones.

•Provided analysis of mission needs and supported the development of deliverables and products.

•Facilitated scrum meetings and communicated with stakeholders.

•Coordinated with the scrum team daily to achieve higher levels of scrum maturity.

•Conducted visual representation design and interactive prototyping.

•Provides clear customer interface experience with Cognitive Task/Work Analysis (CTA/CWA) or similar user-centered knowledge elicitation techniques.

Axiologic Solutions Corporation, Fairfax VA

Agile Senior Business Process Engineer, 12/2018-10/2019

Led agile transformation initiatives within the organization, driving the adoption of agile methodologies to streamline business processes and improve operational efficiency.

Collaborated with stakeholders to identify and prioritize business process improvement opportunities, utilizing agile frameworks to iterate on process design and implementation.

Facilitated cross-functional workshops and meetings to gather requirements, define user stories, and map out agile workflows that align with business objectives and customer needs.

Served as a champion for continuous improvement, coaching teams on agile best practices, and promoting a culture of innovation, collaboration, and accountability.

Analyzed performance metrics and key performance indicators (KPIs) to measure the effectiveness of agile processes, identifying areas for optimization and driving initiatives to enhance business outcomes.

Perspecta (Vencore) Corporation, Chantilly VA

Senior Requirements Analyst, 01/2018-12/2018

Identify Project Stakeholders and User Classes using the JIRA application and worked with the business sponsors to select appropriate representatives for each user class, enlist participation and negotiate responsibilities.

Led requirements gathering efforts for complex projects, collaborating with stakeholders to elicit, analyze, and prioritize business and system requirements effectively.

Defined and documented clear, concise, and comprehensive requirements specifications, ensuring alignment with business goals, user needs, and technical constraints.

Facilitated workshops, interviews, and meetings with stakeholders to identify and validate requirements, managing conflicting priorities and driving consensus to achieve project success.

Provided guidance and mentorship to junior analysts, imparting knowledge on requirements elicitation techniques, best practices, and quality assurance processes to enhance team capabilities and performance.

Utilized industry-standard methodologies and tools to trace and manage requirements throughout the project lifecycle, ensuring traceability, completeness, and compliance with regulatory standards.

srcLOGIC, Vienna VA

Business Process Engineer 03/2017-01/2018

Analyzed existing business processes to identify areas for improvement, efficiency gains, and cost savings, leveraging techniques such as process mapping, value stream analysis, and root cause analysis.

Collaborated with stakeholders to define project scope, objectives, and success criteria, establishing clear goals and deliverables for business process improvement initiatives.

Designed and implemented business processes using industry best practices and methodologies ensuring alignment with organizational strategies and objectives.

Facilitated workshops and meetings with cross-functional teams to gather requirements, define process workflows, and develop solutions that meet stakeholder needs and requirements.

Led Value Stream Mapping and process mapping sessions to validate and analyze current state as related to strategy management, performance management, foundation structures, budget structures.

Facilitated weekly Business Process Re-engineering (BPR) meetings with Senior Leadership.

Provided the Scrum Software Delivery Team with context to assist in the creation of user stories derived from high level requirements in JIRA.

Utilized ServiceNow to create incidents as well as tasks for the developers to track enhancements or potential code changes.

Vencore Corporation, Chantilly VA

Configuration Management Analyst, 09/2016-03/2017

Developed and maintained configuration management plans and processes.

Conducted configuration audits and reviews to verify compliance with established configuration management procedures, identifying discrepancies.

Collaborated with stakeholders to implement configuration management tools and systems, providing training and support.

Managed all configuration management activities impacting applications and infrastructure systems to ensure planning, executing, controlling, measuring, monitoring, and reporting on all the activities.

Regulated the change process so that only approved and validated changes are incorporated into product documents and related software.

Ensured configuration management system supports agile development processes.

InfoTek Corporation, Laurel MD

Project Delivery Lead/ SharePoint Administrator/Requirements Analyst/, Intelligence Programs, 04/2009-08/2016

•Led a team lead of five for Facility related Information Technology projects.

•Documented configuration requirements to do the COTS integration for the facility management solution ARCHIBUS into their environment.

•Conducted gap analyses in the COTS Facility Management Application (ARCHIBUS) to determine if specific capabilities within the current system can be migrated to the Source System of Record (SSOR).

•Utilized best practices to review procedures and determine value / impact on process improvements in areas such as workflow, reporting procedures, or expenditures.

•Gathered, analyzed, and interpreted intelligence data from multiple sources to produce actionable insights and assessments in support of intelligence programs and initiatives.

•Developed and maintained SharePoint information repositories, and knowledge management systems to organize and disseminate intelligence information effectively.

•Provided subject matter expertise on information handling and dissemination protocols, ensuring compliance with security standards and regulations.

•Collaborated with intelligence analysts and stakeholders to identify information requirements and priorities, tailoring information products and reports to meet specific needs.

•Tracked emerging technologies and trends in information management and intelligence analysis, recommending innovative solutions to enhance program effectiveness and efficiency.

ADDITIONAL EXPERIENCE

TECHNICAL AND MANAGEMENT RESOURCES, Fairfax, Virginia, SETA, 2008-2009

LOCKHEED MARTIN, Dahlgren, Virginia, Engineering Planner, 2004-2008

COMPUTER SCIENCES CORPORATION, Dahlgren, Virginia, Programmer Analyst, 2001-2004

EDUCATION

University of Detroit Mercy, Detroit MI

MS in Computer Information Systems, 1998-2000

University of Detroit Mercy, Detroit MI

BS in Computer Information Systems, 1994-1998

CERTIFICATIONS

February 2024 – Certified Scrum Master (CSM)

July 2009 - Certified in ITIL v3: Achieving Foundation

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