Desktop Support
Resume:
Oxford, PA *****
Cell: 717-***-****
***********@*****.***
Luciano Fernandez
KEY ACCOMPLISHMENTS AND EXPERIENCE
* Proven ability to work and manage personnel effectively.
* Attention to detail in all aspects of IT Technology
* Possess outstanding oral, written, communication and presentation abilities
* Over 25 years of extensive experience working with computers, Telecommunications and IT technology
* Excellent Customer service skills, ability to work with clients and customers. Ability to assess their needs and provide assistance to resolve their problems through available products or services.
* Maintain the highest quality control measures in all aspects of designated projects.
* Effective estimating, preparation of budgets and project schedules.
* Excellent problem solver and troubleshooter in all aspects of computers and IT Technology
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
Home Depot 2010 to Present
Project Manager of Installation Services
* Responsible for the management of installations of $4 million yearly of windows, roofing and siding.
* Ensure customers are satisfied with entire process and the completed installation.
* Coordinate and communicate with applicable departments to ensure resolution of all customer issues.
* Assist in Recruiting and retaining installation contractors who meet established standards of quality.
* Schedule and monitor installation crew of 40 contractors.
* Organize Warehouse Inventory with value of over $1 Million.
* Partner with Sales organization to conduct training for Sales Consultants.
LF Homes, LLC, Miami, FL 2003 to 2010
Operations Manager
* Maintained the computer network and resolved any problems associated with the computer system, technical issues, training on the use of computer systems, upgrading hardware/software and maintaining the WAN.
* Responsible for all aspects of the business, including all business reports, all real estate closings, contracts, real estate acquisitions, contractor management, marketing and sales of the properties
* Managed all aspects of network administration including server and workstation maintenance, Internet access, tape backups, remote access, installation of cabling, installation of all hardware and software.
Nu Computer Integration, Miami, FL 1997 to 2002
Operations Manager
* Provided expert computer network consultation.
* Manage a staff of technical professionals in support of customers with Novell and Microsoft networks on both LAN and WANs.
* Provided total hardware and software solutions for customers, including maintenance contracts.
* Through quality service developed long term relationships with customers.
* Managed Year 2000 projects.
Computer Systems & Software, Inc., Miami, FL 1993 to 1997
Senior Analyst
* Provided total computer and networking solutions for clients.
* Maintained control of project budgets.
* Managed staff in support of Novell NetWare Server and Microsoft NT Server environments.
* Managed all aspects of network administration including server and workstation maintenance, Internet access, tape backups, remote access, installation of cabling, installation of all hardware and software.
* Resolved complex networking problems for clients.
* Developed procedures and policy for staff to work more efficiently.
* Coordinated vendors and employees on projects.
* Evaluated new hardware and software products.
* Developed long term plans for client support.
Electronic Data Systems (EDS), Miami, FL 1989 to 1993
Network Specialist and Trainer
* Maintained IBM mainframes (3270) and Novell NetWare servers.
* Trained personnel in maintenance of personal computers.
* Monitored, troubleshot and resolved network failures using advanced knowledge of digital and analog standards on a world wide area network.
* Performed complex testing and analysis using protocol analyzers and other diagnostic equipment.
* Accessed client impact and authorized vendors or field technicians to perform testing on circuits and equipment.
* Developed a 3270 computer program using Attachmate HALPPI, which dramatically increased the company’s productivity. This program (using IBM MVS/Netview) automated many functions usually requiring human intervention, the program was recognized company wide.
MILITARY SERVICE
United States Marine Corps, Jacksonville, NC 1980 - 1986
Aviation Operations Specialist (Honorable Discharge)
* Extensive use of military computer systems in day to day operations.
* Assisted pilots in plotting flight plans using navigational maps
* Maintained pilot training and records
* Produced all reports from the operations department
* Confidential government clearance.
* Increased the accuracy and efficiency of the squadron’s training reporting procedure by creating a new decentralized reporting method.
* Received various awards from the Commanding General for outstanding service in Beirut, Lebanon and in Grenada.
EDUCATION
Southern Illinois University, Carbondale, IL (1989)
Bachelor of Science, Management
CERTIFICATIONS
Novell Certified Engineer
LANGUAGES
Bilingual (Spanish)
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