Customer Service Insurance
Resume:
Fort Wayne, IN ***** Phone 317-***-****
E-mail z2lv2d@r.postjobfree.com
Susan R Rucker
Objective To grow with a team that provides superior customer service with integrity
Education 2010
Texas Department of Insurance TX
Adjuster License
2006
Lorman Education Services Indianapolis, IN
Confidentiality of Medical Records Seminar
1997 – 2001
IUPUI Indianapolis, IN
BS Mathematics Education
*3.98 GPA, School of Science Dean’s honors list, IUPUI’s highest honors list
1988 – 1989
ITT Technical Institute Indianapolis, IN
Executive Secretarial Program
Professional experience
8/2011- 1/2012 Glenbrook Family Dentistry Fort Wayne, IN
Office Manager
• Supervise all aspects of the dental practice
• Recruit and supervise each employee of dental team
• Liason between corporate office and dentist
• Responsible for employee work schedules including vacation, sick and unpaid leave
• Responsible for maintenance of the practice like electrical and plumbing works and any other minor or major repairs
• Responsible for production and collection goals
• Process payroll, conduct employee reviews, calculate vacations for staff
• Manage aging report and assign past due accounts to collection agency
• Facilitate daily morning huddles, monthly staff meetings, and lunch and learns when warranted.
• Provide ongoing training to team
• Generate daily, weekly and monthly reports
• Coach and hold others accountable for delivering preeminent dentistry
8/2009 – 2/2011 Texas Oncology Austin, TX
Patient Services Representative II
• Scheduled all PET Scans for south Austin
• Verified insurance
• Scheduled procedures for Radiation Oncologist
• Answered phone
• Roomed Patients
• Proficient in MYSIS, COPIA, Orchard (lab), Iknowmed (EMR)
IMPAC, Outlook Mail, Calendar
• Proficient with ICD9 coding
3/2007 – 8/2009 Morningstar Restoration Indianapolis, IN /Austin, TX
Insurance Claims Specialist
• Assisted homeowners with property insurance claims due to storm damage
6/2006 – 2/2007 Shelby Co Family Medicine Shelbyville, IN
Practice Manager
• Managed 5 physicians and 18 clinical/front office employees
• Hired and dismissed employees as needed
• Coordinated replacement staff for vacation and sick days
• Mediated employee disputes
• Supervised special projects such as new phone systems, office remodeling, and holiday decorating for building
• Set agenda and took minutes for physician meetings
• Held employee staff meeting every two weeks
• Supervised day to day functions of the office
• Supervised vacation, sick, and personal time off of employees
• Compiled front office, medical assistant and physician monthly schedule
• Compiled nurse and physician monthly call schedule
• Analyzed collections at front window
• Performed employee evaluations
• Obtained new physician credentialing and physician recredentialing
2/2004 – 2/2006 Bruce B. Wiland, DDS MSD Indianapolis, IN
Front Office Coordinator
• Supervised day to day functions of the office
• Registered patients including collected demographics and verified insurance
• Called insurance to collect patients’ eligibility and benefit information i.e., co-pay, percentages paid for covered services, out of pocket maximum, and yearly deductible
• Maintained financials (A/R and A/P) for the practice using Quicken
• Placed delinquent accounts with collection firm and maintained collection and past due account reports
• Used Dentrix dental software to schedule patients, collect co-pays, send (file) insurance electronically, and run various account reports
• Matched insurance EOB’s to patient accounts and posted payments accordingly
• Mailed balance due bills to patients as needed
• Updated OSHA manuals
• Interviewed and trained new hires for front office at my practice and also for Dr. Wiland’s remote office in Kokomo, Indiana
• Assisted dental hygienist by cleaning instruments, developing x-rays, and preparing pre-op room for surgery
8/1999 – 6/2000 Shelbyville High School Shelbyville, IN
Algebra Teacher
• Taught Algebra to freshmen and sophomore students
References
Dr. David Buksar, DDS
435 W. Coliseum Blvd.
Fort Wayne, IN 46805
Mr. Tom Scott
Insurance Adjuster
CMR
12500 Limerick Avenue
Austin, TX 78727
Ms. Laura Perkins
Social Worker
Texas Oncology
4101 James Casey Street
Suite 100
Austin, TX 78745
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Transcript
session 378
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Not an Official Transcript
Sat Sep 13 12:54:26
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IUPU-INDPLS U E CENTER 2ND SEM 1996-97
INTRO TO ALGEBRA MATH 001 4.0 A+
CAREERS IN HEALTH PROFESSIONS AHLT W100 2.0 S
SEM HRS 4.0 PTS 16.0 GPA 4.00 HRS PASS 6.0
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IUPU-INDPLS U E CENTER 1ST SEM 1997-98
ALGEBRA MATH 111 4.0 A+
ELEMENTARY COMPOSITION 1 ENG W131 3.0 A
SEM HRS 7.0 PTS 28.0 GPA 4.00 HRS PASS 7.0
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IUPU-INDPLS U E CENTER 2ND SEM 1997-98
ALGEBRA & TRIGONOMETRY I MATH 153 3.0 A
INTRODUCTION TO COMPUTING CPT 115 3.0 A
SEM HRS 6.0 PTS 24.0 GPA 4.00 HRS PASS 6.0
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IUPU-INDPLS UNIVERSITY COLLEGE 1ST SUM 1998
ALGEBRA & TRIGONOMETRY II MATH 154 3.0 A+
SEM HRS 3.0 PTS 12.0 GPA 4.00 HRS PASS 3.0
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IUPU-INDPLS UNIVERSITY COLLEGE 1ST SEM 1998-99
INTEG CAL & ANALYTIC GEOM 1 MATH 163 5.0 A
BEGINNING GUITAR CLASS MUS L101 2.0 A+
SEM HRS 7.0 PTS 28.0 GPA 4.00 HRS PASS 7.0
________________________________________
IUPU-INDPLS SCIENCE 2ND SEM 1998-99
INTEG CAL & ANALYTIC GEOM 2 MATH 164 5.0 A-
PSYCHOLOGY AS A SOCIAL SCIENCE PSY B104 3.0 A+
SEM HRS 8.0 PTS 30.5 GPA 3.81 HRS PASS 8.0
________________________________________
IUPU-INDPLS SCIENCE 1ST SUM 1999
FUNDAMENTALS OF SPEECH COMM COMM R110 3.0 A
SEM HRS 3.0 PTS 12.0 GPA 4.00 HRS PASS 3.0
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IUPU-INDPLS SCIENCE 2ND SUM 1999
PERSONAL AND SOCIAL ETHICS PHIL P120 3.0 A
SEM HRS 3.0 PTS 12.0 GPA 4.00 HRS PASS 3.0
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IUPU-INDPLS SCIENCE 2ND SEM 1999-00
WRITTEN COMM IN SCIENCE & INDUST TCM 320 3.0 A+
MULTIVARIATE CALCULUS MATH 261 4.0 A+
SEM HRS 7.0 PTS 28.0 GPA 4.00 HRS PASS 7.0
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IUPU-INDPLS SCIENCE 2ND SUM 2000
BEGINNING FRENCH I FREN F117 3.0 A
SEM HRS 3.0 PTS 12.0 GPA 4.00 HRS PASS 3.0
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IUPU-INDPLS SCIENCE 1ST SEM 2000-01
LOGIC & FOUNDATIONS/ALGEBRA MATH 300 3.0 A
PHYSICAL GEOLOGY GEOL G110 3.0 A+
LINEAR ALGEBRA & DIFF EQUATIONS MATH 262 4.0 A
BEGINNING FRENCH II FREN F118 3.0 A
SEM HRS 13.0 PTS 52.0 GPA 4.00 HRS PASS 13.0
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IUPU-INDPLS SCIENCE 2ND SEM 2000-01
FLD EXP: SEC BLOCK IA (OPT 1) EDUC M101 1.0 S
ED PSYCH FOR MDL/SEC TCHRS EDUC P255 3.0 A
INTRO TO EXCEPTIONAL CHILDREN EDUC K205 3.0 A
TEACHING IN PLURALISTIC SOCIETY EDUC M300 3.0 A
FLD EXP: SEC BLOCK IB (OPT 1) EDUC M303 1.0 S
INTRODUCTION TO SOCIOLOGY SOC R100 3.0 A+
SEM HRS 12.0 PTS 48.0 GPA 4.00 HRS PASS 14.0
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UNDERGRADUATE GPA SUMMARY
I.U. GPA HRS 76.0 GPA POINTS 302.5 GPA 3.98
TRANSFER HRS 0.0 TOTAL I.U. HRS PASSED 80.0
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----ACADEMIC OBJECTIVE----
AS OF SECOND SEMESTER 2000-01
IUPUI CAMPUS
SCIENCE
BACCALAUREATE, JUNIOR
MAJOR: MATHEMATICS
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