Sales Manager

ASSOCIATE ACCOUNT MANAGER

**+ years’ success driving business growth for startup, high growth environments

Seasoned Associate Account Manager with diverse career experience directing sales operations, managing demands of complex projects, and capitalizing on new business opportunities through relentless individual and team-based efforts. Strong understanding of business processes; skilled in gathering client requirements and requests, then formulating and presenting solutions that ideally match their needs. Articulate communicator; liaise effectively at all professional levels to influence decision-making and generate sales opportunities within competitive markets. Proficient at identifying potential problems and offering alternative solutions.

HIGHLIGHTS OF EXPERTISE

• Key Account Development & Maintenance

• End-to-End Business Processes

• Cost Reduction & Avoidance

• Client Relationship Management & Retention

• Contract Development / Negotiations • Consultative Sales Strategies

• Up-sell / Cross-sell Methodologies

• Process Redesign / Change Management

• Strategic Business Planning

• Team Building & Leadership

CAREER SUMMARY

JLS ENVIRONMENTAL SOLUTIONS, Loomis, California

Challenged to drive revenues and up-sell existing client base; aggressively networked and prospected for new business opportunities.

PROJECT MANAGER (3/2011 to 9/2011)

Prioritized workflow and allocated resources for various projects, including water intrusion diagnosis, demolitions, and build-backs. Interfaced with diverse populations regarding project specifications; planned and coordinated schedules with homeowners to define requirements and facilitate the entire project process. Served as primary contact for clients; offered guidance and recommendations based on project needs. Produced weekly reports detailing project metrics; updated client managers regarding project status. Supervised a team of 2-10 technicians at jobsites, ensuring timely completion of projects.

• Effectively up-sold 2 major accounts, thereby driving workload and increasing revenues.

• Spearheaded implementation of remediation process for several key projects encountering mold issues; ensured adherence to strict local and health regulations, which facilitated timely completion.

• Facilitated a competitive advantage by keeping costs down on large-scale projects and passing savings to clients, which allowed JLS to be a more attractive option for both new and existing customer base.

• Successfully retained customer base by consistently meeting aggressive timelines and schedules.

• Played key role in building a cohesive team of technicians by recruiting local resources, which reduced out-of-town expenses and job burnout.

VILLA & SONS BUILDER SERVICES, Hollister, California

Managed business development activities; prospected and secured new sales, and maintained existing accounts.

ACCOUNT MANAGER (3/2007 to 2/2011)

Devised sales plans focused on enhancing and retaining account base and improving revenue; monitored and tracked sales metrics. Interacted with customers to ensure satisfaction with services; produced and submitted bids and proposals. Communicated with 30 technicians to ensure adherence to customer specifications; resolved operational/ billing issues. Produced new brochures, price lists, and informational aides. Negotiated contracts with senior management; delivered presentations focused on services rendered.

• Implemented a consultative sales approach that drove sales growth; managed and maintained 15 accounts that generated $250K annually.

• Negotiated and closed several large service contracts; built business in the Central Valley where previously there was no market presence.

• Consistently exceeded sales goals by executing strategic sales plans and implementing creative sales techniques that successfully attracted new business.

• Established and maintained long-term customer relationships, which enhanced business opportunities and increased sales.

• Provided quality service and ensured attainment of customer expectations, which led to customer loyalty and continued business.

OWENS CORNING HOMEXPERTS, Hollister, California

Held full accountability for generating and closing sales throughout the Central Valley region.

ACCOUNT MANAGER (12/2005 to 2/2007)

Networked and performed cold calling activities in order to secure new accounts. Serviced existing accounts and obtained orders; interacted with key customers to define specific needs. Delivered influential sales presentations to Builder Management teams; relayed overall value of services. Led monthly safety meetings with technicians.

• Built account base and opened new accounts to consistently meet sales objectives; facilitated business growth by effectively managing relationships with builders.

• Entered key information into database management software, which aided in quickly locating account data and reporting sales opportunities.

• Enhanced account management and sales skills by participating in several sales training seminars.

MATCO TOOLS, Cupertino, California

Developed and implemented all business strategies and operational workflow for this startup franchise, including promoting services through relationship sales techniques.

DIRECTOR (9/1987 to 7/2005)

Managed budget administration, sales/ marketing initiatives, and operations planning. Established office processes in order to track sales and revenue metrics. Interacted extensively with customers to define specific needs and offer recommendations, thereby ensuring ongoing satisfaction.

• Established and built this successful automotive tool franchise business; designed and implemented initial sales and marketing plan, which drove business growth to $150K in annual sales within the first 2 years.

• Developed and maintained long-term relationships with clientele; successfully retained 300 customers in this highly competitive industry.

• Recognized as one of the top 150 Sales Representatives out of 1,600 nationwide for 5-years.

EDUCATION & CREDENTIALS

AUTOMOTIVE MECHANICS: SMOG, BRAKE & LAMP LICENSES

De Anza Junior College, Cupertino, California

TECHNICAL PROFICIENCIES

Microsoft Word, Excel, Outlook, PowerPoint, Adobe PDF, Windows Vista/7, Infra-red Moisture Guns, Hand-held Moisture Meters, Dehumidifier Machines, Air Mover Machines

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