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Customer Service Manager

Seattle, WA, 98168
August 06, 2012

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Billy Casper

***** **** *** **. *** *** Home: 206-***-****

Seattle, WA, 98168

Email:************@*****.*** Cell: 206-***-****

Personal Statement

I have worked for a fortune 500 Franchise for the past five years. During my tenure as an employee, I became a store Manager.

Demonstrates strong communication skills between staff and customers

Proficient in Management, managerial, duties, bookkeeping, recording, inventory inventory control, cash handling.

Excels at coordinating job duties for employees

Works in a timely manner to ensure prompt customer service

Work Experience

Emerald City Pizza Hut. West Seattle, WA August 2007-March 2012.

Store Manager

As a Store Manager I would oversee store procedures, which entailed taking inventory of what was needed for daily operations, such as dough proofing, food preparations, and till setup. I also supervised employees with a staff of 20. I assigned daily task for the employees. I also was responsible for driver dispatching, delivering on schedule and delivery orders. I would be responsible for doing weekly store inventory and organizing by first in, first out. Closing would normally include inventory, bookkeeping, and peroration of bank deposit.

I have the ability to work in a high volume, fast- paced environment.

Another thing from this experience I have gained was the ability to deal with difficult customer with reasonable actions/words.

A great achievement of mine from work was the ability to operate my tasks in a timely manner.

I can give direction and assign tasks for store production.

I have gained the ability to organize small groups of people

I am able to resolve differences between co-workers.

Billy Casper Page 2

Education and Training

West Seattle High School, Seattle, Washington (2006-2008)

Middle College Accelerated Program, South Seattle Community College, Seattle, Washington (2008-2009)

Chief Sealth High School, Seattle, Washington (2009-2010)


Intermediate skills with computers various programs such as Office Word/Excel. Able to deal with heavy pressure, Multitasking, Learning things quickly, Works well in group, Strong leadership, Keen eye for detail, Excellent customer service.

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