Objective I would like to be an employee of a productive company that has the same visions and motivations as I do. I want to work as a team that produces results..
I am motivated, experienced and an independent employee who produces results. I am self motivated and have strong analytic skills.
Experience 2001–2008 Countrywide Home Loans ST Louis, Mo
Underwriting/Customer Service Supervisor
Managed up to 10 Underwriters, 6 Underwriting Associates, 4 Registration/Clerical Clerks and One Lock Desk Associates
Managed Compliance and HMDA reporting to ensure accuracy.
Maintained 24-48 hour turn time for both Underwriting and Processing and Registration of new Applications.
Ensured timely correspondence with both internal and external customers to ensure Center Customer Service results remained above 90%.
Improved Underwriting quality by implementing training and audit processes to ensure that the Underwriting Department remained under 4% deficient.
Implemented training checklists for processors and registration clerks to ensure mandatory documents were maintained in file prior to closing and in front line registration.
Proficient at analyzing financial statements, income documents, cash flows, appraisal review and assessing credit worthiness.
Consistently called on to train new employees due to being well organized and possessing excellent interpersonal and financial service abilities.
Expert understanding of Automated Underwriting Systems and learning of new systems.
Excellent analytical, interpersonal and verbal/written communication skills.
Hire and train underwriting, underwriting associates and registration teams.
Set production goals for all departments based on individual and group achievements.
Worked with Sales and Business Partners to structure and place individual loans.
Have the ability to underwrite on an average of 5-8 conventional and Heloc loans per day that meet quality standards. In addition clear conditions that stay on a 24 hour turn time.
Expert at lock procedures including reading rate sheets, pricing, and lock reports.
Maintained clean Center pipeline by Using Aged Pipeline, Lock Expired Pipeline, Underwriting and Registration turn time pipeline.
1998-2001 Golds Gym Fairfield, Ca
Front Desk Supervisor
Managed Staffing and Scheduling of Front Desk Staff
Managed payroll, HR issues and performance goals
Spinning Instructor and Personal Training
Education 1990-1991 Miami Dade Community College
1991-1992 Illinois State University
Interests Hockey, Exercising, Reading, Skiing, and My Dog
References Allyson Foley, Center Fulfillment Manager, Countrywide 314-***-****
Linda Quinto, VP Regional Fulfillment Manager, Countrywide 614-***-****
Corey Moore, Sales Manager, Countrywide 763-***-****
Mitch Allen, Sales Manager, Countrywide 314-***-****