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Admin Assistant / Business Process Documentation

Tucson, Arizona, 85757, United States
December 01, 2011

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Tucson, AZ Phone: (520) ***-**** E-mail:

Business Communications and Executive Support

Business Process Documents and Technical Writing

Process Identification and Clarification

Procedure Documentation Facilitation proactive organizer and administrator

Effecting change that makes a difference to your enterprise and your clients! Improves communication, productivity, client relationships, and employee morale. Facilitates communication at all levels of the enterprise, for achievement of the organization’s goals and objectives. A passionate, enthusiastic, solution-focused facilitator. Effective communicator who gains buy-in and widespread support for change initiatives and culture-building activities through collaboration and hands-on effort. Enterprise improvement facilitator: Grasps the “big picture”, responds quickly and effectively shares information, and provides clear, concise documentation, enhancing your team’s ability to effectively deliver products and services. Reputation for delivering quality results and documentation on time, every time!

KEY AREAS of EXPERTISE: Proactive Documentation Management / Knowledge Management / Facilitator

Internal Communications for Business and Enterprise-Improvement

Creates business process workflows solid understanding of various business unit functions and activities

Performs Job analysis meets with subject matter experts (SMEs) to understand and identify key functions / tasks; analyzes and makes suggestions for changes and improvement

Documents business processes and procedures create or modify documentation incorporating a standardized format for content and documentation appearance; provides implementation advice

Translates Technical / Professional Jargon into Plain English aerospace, research, financial, health care, insurance, travel, media experience; process documents, user manuals, training guides, etc.

Captures Business and Tribal Knowledge with intended purpose of allowing for business continuity and development of a framework to assess efficiency and to create effective business controls

Content management support indexing, and appropriate organization of knowledge content

Supports design and architecture of the central knowledge management repository for housing of documentation and managing updates / changes /version control; manage migration of existing documents into central repository for knowledge management

Develops Business Documentation provides concepts, writing, editing, template creation

Technical Documentation / Knowledge Management engineering disciplines, hardware / software user materials, functions and tasks, administrative, healthcare


Strong analytical, problem solving and communication skills; critical thinker

Ability to work independently, within an established project plan, with a sense of urgency and ownership

Strong written, verbal and interpersonal communication skills

Solid computer skills (MS Office Suite, etc.) and organizing abilities

Template creation for documentation and training guides: functionality, training, and user guides

COMMENDATIONS: Comments from former colleagues and managers. Full context provided at interview.

Devon is a master at organization and clear communication! An invaluable asset to any high performance team! Provides expert facilitation. Devon has always come through for me. Extremely helpful and dependable. A tremendous asset to me and my co-workers! Responds promptly, and with high quality products. The help and guidance Devon provides has been invaluable to me and my group.

EDUCATION: MA Management Coursework, University of Redlands; BA History, CA State University Northridge

CERTIFICATIONS: Project Management (2000) Brainbench 6/05; HR Concepts (U.S.) -- Brainbench 6/05

TECHNICAL CERTIFICATIONS: Int’l Tour Management Institute (ITMI); KIIS Radio Broadcasting Workshop

DEVON M. VAUGHN Phone: (520) ***-**** E-mail:

Business Communications and Executive Support Business Process Documents / Technical Writing

Process Identification and Clarification Expert Facilitation and Procedure Documentation


Aerospace Research Financial Health Care Travel industries

Facilitated improvement of business processes, procedures and training, fostered the professionalism of staff and

colleagues, and promoted excellence in customer service efforts for several employers in these industries.

Result: Processes and procedures were identified and documented, business operations functioned more smoothly and effectively, and metrics were identified due to improved communication. Customer service and turn around times significantly improved, for each employer, as a direct result of my efforts.


Executive and administrative support; Writing: newsletters, business articles, resume preparation, special projects etc.


Utilization Management Administrative Assistant Updated, formatted and posted web-based desktop procedure manuals; improved layout and formatting of numerous internal and external forms, special project management, including coordination of regularly scheduled monitors of contracted facilities / service providers involving requesting medical records and records management/storage and visits to the sites by clinical staff.

• ICM, INC. Phoenix, AZ 2006 - 2007

On-site Manager, Honeywell Int’l, Inc., Systems & Services, Tucson Managed a technical-publications editing

team at Honeywell facility. Provided leadership, direction, and task clarification for 7-member team; documented editing procedures and managerial tasks. Facilitated and ensured creation of deadline-driven, technical engineering documents per client specifications. Result: The team exceeded customer expectations, processing a record number of documents in a 5-month period.

• NASA’s Jet Propulsion Laboratory (JPL) Pasadena, CA 1997 - 2005

Technical Coordinator / Enterprise Improvement Facilitator Significantly contributed to formal and informal teams defining & managing processes, and designing targeted communication efforts for special initiatives.

o Coordinated documentation efforts to achieve ISO 9000-2000 certification, CMMI compliance. Facilitated, motivated and coached system engineering line managers, engineers and other professionals. Facilitated new process documentation sets (34 systems engineering and scientific processes and 45 enabling services processes). Tracked milestones. Result: A 7-year effort was completed and certifications achieved.

o Ensured creation of appropriate documentation including policies, procedures, desk instructions/local procedures; Support Materials: guidance, reference material, handbooks, etc., and process and position descriptions. Created training materials and presented workshops on Documentation Made Easy, appropriate use of templates, etc. for mid-level managers, engineers, and support personnel. Created and edited technical documentation for content and formatting (400+ documents over 5 years) for design, manufacturing and business processes. Result: Processes for development of new products (spacecraft and software) are identified, base-lined, and documented; methodology is in place for ensuring continual process improvement. Process Owners and managers, and all process users are trained and held to documented standards.

o Contributed to and implemented a user friendly, web-based documentation system. IT development team: Conceptualized, developed and delivered user friendly, graphical interfaces and help pages for new web based documentation system. Planned and implemented enterprise-wide rollout campaign for a new institutional computer system for accessing and storing process documentation. Coordinated Help Line and Feedback/Response programs. Result: A state-of-the-art documentation repository is in place and managed, along with a method for creating and maintaining official process documentation sets into the future.

• International Golf Safaris / IGS Travel / SITA World Travel Burbank, CA 1992-1996

Public Relations Coordinator Oversight of PR function, from communication plan, through implementation. Provided design, writing, production and distribution, for an extensive portfolio of promotional materials. Produced travel catalogs and supplemental documentation for upscale travel tour operators specializing in exotic international destinations and worldwide golf packages. Result: These companies were widely known to provide quality travel experiences.

• Valley Hospital Medical Center 1981 - 1984

Public Relations Specialist Created and implemented an effective, communications and public relations program for a mid-sized hospital (300 beds). A multitude of new medical services and facilities were effectively introduced to healthcare practitioners and the targeted communities. Result: Increased revenue. Employees and stakeholders were kept informed regarding new services / facilities, morale increased, and customer service was positively impacted.

PRIOR EXPERIENCE: Los Angeles area, CA

• Administrative Mortgage Guaranty Insurance Corp; GT Financial, San Val Development Corp.

• Public Relations and Media Encino Hospital, St. Anne’s Center for Unwed Mothers; KFXD, KSPD, KBOI (Boise, ID) Radio News Announcer and Field Reporter;

• Travel Strategic Cruise Line Services, various In-bound Tour Operators

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