Customer Service Operations Supervisor
Resume:
Amanda Jordan
London, OH *****
**********@*****.***
I have over 23 years of customer service and management experience. I am interested in management within the transportation, retail, insurance or customer support fields. Strong interest in insurance claims adjusting.
Authorized to work in the US for any employer
Work Experience
Operations Supervisor
FedEx Freight - West Jefferson, OH
December 2013 to Present
• I am an Operations Supervisor with an emphasis on service center support, OS&D, and training of leadership as well as additional hourly staff.
• I have made a great contribution to everyday business planning, staffing and well being of the a.m. and p.m. office. This detailed planning has lead to consistency in staying under the allotted amount of hours for the hourly office staff. Therefore saving the company time and money.
• I give absolute support and offer great knowledge in overages, shortages and damages, billing, exceptions and driver support.
• I contribute a great deal into auditing also known as the business risk review.
• Within the seven years leading up to management I was within freight billing, customer service, OS&D, and training of associates.
• I manage payroll and time card reporting ensuring timely and accurate payroll input.
• Since my time at FedEx Freight, I have been awarded with four Bravo Zulu Awards for service center support and training of individuals and groups.
Office Manager
Iron Master - Columbus, OH
January 2005 to Present
Provide general office administration activities in support of the company owner and act as office receptionist.
Hired to establish office processes and procedures and improve customer service by providing a point of contact for all incoming calls.
• Manage timecard and payroll reporting to ensure timely and accurate payroll input.
• Developed and managed budgets for office supplies and expenses.
• Provided central point of management for project and staff scheduling.
• Acted as Customer service liaison for the company, handling customer calls and questions, providing timely responses or escalating as necessary
• Received outstanding positive comments from my manager, as well as exceptional feedback from customers.
Assistant Manager
Cellular Connection - London, OH
January 2002 to December 2002
Responsible for Customer Service agent responsibilities as well as store management activities.
• Assisted customers with Verizon Wireless and Dish Network needs including equipment and communication plan selection
• Handled customer questions and complaints
• Opened and/or closed store
• Handled bank deposits
• Also, handled inventory, merchandising, promotions and advertising Customer Representative
RadioShack - Springfield, OH
January 1999 to December 2001
As Customer Representative, assisted customers with purchase decisions for all product lines and assisted store manager with business activities.
• Help customers with specific needs such as cellular communication needs, satellite television, computers, electronics, and home entertainment.
• Maintain store presence and arrange merchandise following specific diagrams
• Responsible for opening and/or closing the store, oversee store employees, handle bank deposits, and complete in-depth inventory.
Assistant Manager
Zip-In - Springfield, OH
January 1997 to December 1999
Responsible for assisting in managing all aspects of store operations.
• Opened and/or closed store
• Assisted with employee scheduling
• Handle bank deposits
• Perform inventory and stock products
• Maintain store presence and product displays
Education
Southeastern High School - South Charleston, OH
1996 to 1998
Clark State Community College - Springfield, OH
Skills
• Auditing
• Freight Experience
• Inventory Control
• Logistics
• Management
• Supervising Experience
• Payroll
• Operations Management
Certifications and Licenses
All Lines Adjuster - Texas
February 2024 to August 2026
Adjuster- All Lines DHS TX LOA
License # 3136057
Tactical Xactimate Training
February 2024 to Present
Adjuster Success Method Certificate
State Farm Policy Certification
March 2024 to Present
State Farm Auto Certification
March 2024 to Present
State Farm Estimatics Certification
March 2024 to Present
Indiana Non Resident Adjuster License
March 2024 to August 2026
Workers Compensation LOA
Adjuster- Property and Casualty LOA
License # 3988020
Kentucky Non Resident Adjuster License
March 2024 to August 2025
Property & Casualty LOA
Worker’s Compensation LOA
Crop LOA
License # DOI-1327697
Non Resident Adjuster License - Louisiana
March 2024 to August 2025
Crop LOA
Worker’s Compensation LOA
Property & Casualty LOA
License # 1141489
Non Resident Adjuster license - Michigan
April 2024 to March 2025
Fire and Other Hazards LOA
Worker’s Compensation LOA
License # 21082557
Non Resident Adjuster License- Minnesota
March 2024 to August 2025
Independent Adjuster Property & Casualty LOA
Independent Adjuster Worker’s Compensation LOA
Independent Adjuster Crop Insurance LOA
License # 40913473
Non Resident Adjuster License - North Carolina
April 2024 to March 2025
Adjuster LOA
Hail Adjuster LOA
License # 21082557
Non Resident Adjuster License - Florida
March 2024 to Present
General Lines - All LOA
License # G106441
Non Resident Adjuster License - West Virginia
April 2024 to August 2026
Independent Adjuster
Worker’s Compensation LOA
Property & Casualty LOA
License # 21082557
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