Stefanie Schumker

**** ****** *****

Virginia Beach, VA 23452

Phone: 757-***-****

Email: ***************@***.***

QUALIFICATIONS

Twenty years bookkeeping & Dispatching experience

Proficient in most Microsoft software programs as well as QuickBooks Pro.

Payroll/HR functions

Management & Supervisory Skills

EDUCATION

1982-1985 Lorraine Sr. High School, Suitland MD

EMPLOYMENT

2007-Present Dispatcher, AAA of Tidewater

Answering customer service calls

Data Entry

Routing the calls to the closest drivers

Dispatching calls according to priority status

Quality Assurance Customer Service

2000-2006 Office Manager, Marlboro Towing

Bookkeeping

HR Functions

Taking all customer service calls

Handling of customer service issues

Dispatching on occasion calls according to priority status

Overseeing staff of 15.

1993-2000 Office Manager, Raley’s Towing.

Bookkeeping

HR Functions

Answering all customer service matters

Dispatching calls according to priority status

Overseeing staff of 20.

1991-1993 Night Supervisor/Dispatcher, Capitol Hill Fast Towing

Light Bookkeeping tasks

Answering all calls

Dispatching calls according to priority status

Overseeing a small staff of 5.

REFERENCES

1) Lynette Ashby 240-***-**** 20 yrs. Acquainted

2) Christine Lanham 301-***-**** 30 yrs. Acquainted

3) Cheryl Woods 757-***-**** 30 yrs. Acquainted

*Professional references upon request

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