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Registered Nurse Customer Service

Cecilton, Maryland, United States
April 19, 2012

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Katherine Watson Cornelius

Home: 410.***.**** Cell: 410.***.****


Accomplished professional who seeks a position in Nursing, Informatics, or Business environments. Bringing a combined 15 years of solid Nursing/IT/Business experience and select strengths that encompasses office management, organization, communication, and genuine care for exceptional quality of work. Equally effective at relationship building, program development, and team leadership.


Dr. Julio A. Ramirez, M.D., P.C. - 02/2008 – 3/29/12 (Dismissed from position due to financial difficulties within the company)

Registered Nurse, Pediatrics

• Triage of 20-50 patients daily, assessments, vital signs, medication, immunization, and respiratory treatment administration. Flu Shot Clinic planning and implementation.

• Assisting physicians with procedures such as RSV testing, Urine Catheterization, Lab Draws, Suture placement/removal, Cast placement/removal, Ingrown Toenail removal and Wart removal.

• Chart documentation and preparation, EMR scheduling, filing, ordering office supplies and vaccines, communications with outside drug representatives.

• Coordinating immunization schedules and nursing responsibilities with lead nurse in secondary office.

• Assisting physician in data collection and computer input for various medical case studies for CME credits, using Microsoft Office applications.

• Phone triage, communications with patients regarding health conditions and lab results.

• Synagis application and scheduling for qualified patients.

• Nursing interns training from Queen Anne’s County High School during Fall and Spring semesters.

• Maintaining and training for new in-office EHR, Vitera (Sage) Health Product

Chester River Hospital Center - 08/2004 – 02/2008

Patient Care Tech Pediatrics, Med-Surg, Obstetrics, Emergency Department – 2004 - 2006

• Obtained Vital Signs, Bathing, Toileting, Feeding, and Ambulating patients on the various units.

• Assisting nursing staff with RSV testing, Urine Catheterization, and Lab Draws.

• Patient documentation via EMR.

• Nurse Intern, 20-30 hours/week while attending nursing school.

Registered Nurse Pediatrics, Med-Surg - 2006 - 2008

• Admission, Shift Assessments, Pre-op Assessment and Preparation, Medication Administration, Discharge for patients.

• Obtained vital signs, performed RSV testing, Urine Catheterization, Lab Draws, Dressing Changes, Tube Feedings, Blood Transfusions, and teaching for patients.

• Patient documentation via EMR.

• Communication with patient’s physician, fellow nurses, and professionals from other departments.

• “Super User” for the implementation of the new EMR, put in place in 2009, supplying training to other nurses for the new software.

• Nursing Orientation for nursing graduates hired by the facility for work on Pediatrics.

• ‘Floated’ to other units when Pediatrics Unit was closed.

Dixon Valve & Coupling Company - 09/1992 – 08/2004

Customer Service Representative – 1992 - 1994

• Assisted customers, via phone, with order placement/status and product inquiries, receiving 30-50 calls per day.

• Computer order entry, general office skills (filing, faxing, copying, and typing).

• General knowledge of Microsoft Office package and applications.

Data Processing Trainee – 1994 - 1998

• Administrative support for the Data Processing Department.

• Assistance in planning/organization of meetings with other departments within the company.

• Self-learned entry-level computer programming skills while on the job.

Programmer/Analyst/Help Desk Support – 1998 - 2004

• Program research/creation/implementation/training/documentation for Accounting, Human Resources, Shop, Costing, Payroll, and Warehouse systems in the company.

• Responded to phone calls, through the help desk, supporting programming requests for change for all employees in the company as well as employees at branch locations throughout the United States and Canada.

• Software knowledge, Visual Basic, SQL, and Powerhouse for VAX.

• Microsoft knowledge, Word, Excel, and PowerPoint.

• Management of programmer and unit secretary.


Kent County High School – 1985 - 1988

• Graduated from 4 Year College Preparatory Program

Chesapeake College, Wye Mills, MD – 1990

• Certificate in Word Processing

Chesapeake College, Wye Mills, MD – 2006

• Associate of Arts in Nursing


Basic Life Support

• BLS, American Heart Association, June 2011, Exp. June 2013

• Certified 12/10, ProCPR ProTrainings (American Heart Association guidelines)

Pediatric Advanced Life Support

• Certified 11/14/06, American Heart Association, currently not active

Pediatric Advanced Life Support

• Certified 5/2007, Emergency Nurses Association, currently not active


Renee Parsley, Medical Biller, Julio A. Ramirez, M.D., P.C.

410-***-**** X312

Dr. Neilsson Rais, M.D., F.A.A.P, Pediatrician


Jayne Foehrkolb, Territory Manager, Pfizer


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