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Customer Service Manager

elmhurst, NY, 11373
August 06, 2012

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Lisa L. Barron________________________________________________

**-** ** ****** ***# 3Z ELMHURST, NY 718-***-****



HHC Health and Home Care Elmhurst, New York

Scan Oasis and Clinical daily visit in SAM. Generate reports. Track timely submission of clinical documentation, Follow up with clinical staff and escalate to management outstanding documentation.

Input Oasis data in OCS system. Generate reports from OCS data and work on unverified Oasis reports.

Run report on recerts due and distributes to A.D.N. Provide coverage for front desk coverage during lunch and as needed. Assists with other duties assigned by manager as needed

CLERICAL ASSOCIATE II Oct-2002 to Dec-2006

HHC Health and Home Care Elmhurst, New York

Organize and file active and Discharged Medical Records, Assist Weekend supervisors. Input Oasis into OCS program. Export Oasis files to New York State.

CLERICAL Jan 2002 to Oct 2002

Distinctive Temporary New York, New York

Assigned to Elmhurst Hospital Health and Home Care to Perfume clerical duties, That includes filling charts, faxing documents, type memos, work on Microsoft word and office and trained as billing a support coordinator.

CUSTOMER SERVICE Nov-2000 to Sept 2001

Spirit Airline East Elmhurst, New York

Examine passenger ticket or pass to direct passenger to specified area for loading. Plan route and computes ticket cost, using schedules, rate books, and computer. Read coded data on tickets to ascertain destination, mark tickets, and assign boarding pass. Assist passengers requiring special assistance to board or depart conveyance. Sell travel insurance. Announce arrival and departure information, using public-address system. Sell and assemble tickets for transmittal or mailing to customers. Answer inquiries made to travel agencies or transportation firms. Check baggage and direct passenger to designated location for loading. Obtained air tickets for the employees / Employers and their families. Arranged hotel reservation for guests, employees and employers. Raised LPO as per the tickets booked on day to day basis. Cross checked the invoices given the traveling agent before it was send to the accounts department.

CLERICAL Sept- 1999 to Nov 2000

Temporary Alternatives New York, New York

Assigned to Disney Theatrical and More Magazine for temporary clerical positions. Daily task was data entry, call clients with updated information, printed company cards and filed paper work.


Whitney Museum of American Art New York, New York

Trained in and researched 20th century American art and culture. Research speakers and panelists. Build website for Youth insights. Develop and conduct tour of the Whitney Museum exhibitions for the general public, including senior citizens families and peers. Conducted off site presentations and projects in New York City settlement house and senior centers. Served as a mentor to youth of the residence, a temporary housing facility in New York City.


Metropolitan College Of New York Human Service ( Student)

Continental Academy High School Diploma


Public Specking, Organizational Skills, word perfect, Microsoft Word, Data Base Typing 35 wpm

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