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Customer Service Analyst

Alexandria, VA, 22311
September 11, 2008

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**** *. ******** ****, #***, Alexandria, VA 22311

585-***-**** ************@*******.***


Results-oriented, highly organized professional with proven skills and a successful track record in all aspects of event planning and management for corporate, not-for-profit and social events. Proven ability to meet deadlines, and produce high quality events. Extensive strength and experience in problem-solving, customer service, account management and organizing large projects.

• Microsoft Office Suite: Excel, Outlook, PowerPoint, Publisher, Word

• Event Planning and Management(corporate, non-profit, social)

• Project Management

• Relationship Management

• Meeting Management

• Account Management

• Newsletter creation

• Website Maintenance and Content Development

• Database Management


EVENTS BY TASHA-Rochester, NY December 2004-July 2008

Event Planner, Owner

• Coordinated and executed major aspects of event management for weddings, corporate and non-profit organizations. This includes selecting a site location and building guest/client databases.

• Managed event vendors to include venues, transportation, hotels, caterers and entertainment.

• Managed day- to-day operations and all functions of a retail bridal boutique and event planning services.

• Successfully managed event budgets.

• Organized and implemented marketing strategies that include mailings, monthly newsletter as well as print and radio advertising.

• Reconciled Accounts Receivable and Accounts Payable for small business.

VALERIO AND KUFTA -Rochester, NY June 2005-June 2006

Event Coordinator (formerly Moran and Kufta)

• Coordinated all aspects of a not for profit program, Kids Are Special.

• Prepared and maintained monthly expense reports for not for profit program.

• Organized the Holiday Toy Giveaway event for 200 children.

• Supervised scholarship recipients and volunteers.

• Coordinated all aspects of mass mailings.

• Created and published newsletter for law firm.

CHARTER ONE AUTO FINANCE-Rochester, NY December 2000-November 2004

Recovery Specialist, Recovery Department (acquired by Citizens Bank)

• Responsible for daily work on charged off indirect auto loans. This includes Balloon loans and Lease accounts.

• Handled incoming/outgoing collection calls on charged-off consumer loan accounts.

• Effectively managed a portfolio of 600 charged-off accounts for auto finance group, while consistently meeting/exceeding a quarterly goal of $150,000.

• Helped increase the recovery rate by 75% over a two-year span as part of the recovery team.

• Provided training for new employees.

ENTERPRISE RENT-A-CAR-Chicago, IL February 1997-June 1999

Loss Control Administrator

• Handled property damage claims for twelve rental branches.

• Decreased loss per unit below regional average to $25/car.

• Coordinated underwriting training for rental branch employees.

Assistant Manager

• Managed Accounts Receivable for corporate accounts and cash rental customers.

• Directed day-to-day operations for the 90-car fleet.

• Forecast monthly rental income.

• Developed underwriting procedures for rental branch.


Johnson and Wales University

Providence, Rhode Island

Associates of Science in Hotel/Restaurant Management, 1993

Bachelors of Science in Institutional Management, 1995

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