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John Roux, M.S. IOP

San Diego, CA, 92120
October 01, 2008

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John Roux

**** ********** **.

San Diego, Ca. ***20



Energetic and driven I/O practitioner with tireless work ethic for improving organizational efficiency on every level. Experienced at designing and delivering training, project management, and human resources with a Fortune 50 international consumer electronics company. Superior people/communication skills, stemming from twelve years of customer service experience, most of which were spent in the high-end hospitality industry.

Skill Summary:

• Expertise in all levels of training & development (course design, delivery, and curriculum management)

• Strong presentation and training skills

• Experience with process improvement initiatives

• E-learning and training content developer

· Well-rounded HR practitioner

Education: National University

Masters of Science in Industrial/Organizational Psychology

Graduated Magna Cum Laude

National University

Bachelor of Arts in Psychology

Minor in Addictive Disorders

Graduated with Honors

Experience: Sony Electronics Inc. ~ San Diego, Ca ~ November 2007 to present

Intern, Human Resources: Talent and Organizational Development (T&OD)

· Support of new training initiatives and development of course content and best practice socialization to Sony employees. Administrative support for T&OD managers and specialists.

· Supported Project Lead on the development and content design of a Project Management workshop and supplemental on-line support website.

· Supported Senior-management Talent review preparation

· Supported leadership training program delivery

· Attended and completed various training programs including Coaching and Developing Employees, Situational Self Leadership, and Situational Leadership.

· Analyzed various employee training evaluations utilizing Net Promoter Score (NPS) scoring methods in order to provide valuable feedback.

· Gathered feedback from a network of supervisors, managers, and/or directors from key business units for the purpose of greater ease in updating the NEOP content.

· Gathered feedback and revised New Employee Orientation Presentation (NEOP) materials and content.

· Performed an analysis of leadership competency models to identify commonalities and gaps.

· Experienced with instructional design.

· Created spreadsheets, reports, and presentation documents through proficient use of Microsoft Word, Excel, Power Point, SnagIt, and Captivate.

Omni Hotel ~ San Diego, Ca ~ March 2004 to present

Bell Person

As part of the Guest Service Department, I actively coordinated guest orientation, escorts, transport of luggage and other delivery items. While managing these tasks I handle hotel room shows, front lobby maintenance and bell staff training. I also take care of arranging guest transportation as well as departures.

· Contracted Organizational Development work including a Performance Appraisal (PA) Analysis and creation of new PA, and creation of an original employee survey revolving around training and culture, including metrics.

· Coordination of group arrivals/departures.

· Coordination of group amenities and deliveries

· Training of department new hires.

· Creation of new best practice procedures revolving around safety, guest sensory experience, and new customer acquisition.


2005 Omni Service Champion (employee of the year)

4-time Employee of the Month

2-time Safety Winner

3-time Department of the Month Winner

Sensory Advisory Committee (personally appointed by General Manager)

Lodge at Torrey Pines ~ San Diego, Ca ~ June 2003 to March 2004

Guest Services Trainer/Bell and Door Person

In addition to the Bell Person duties listed above:

· Hand-selected by the General Manager for the position of Guest Service Trainer to train all incoming department employees.

· Managed all front drive operations revolving around guest/group arrival, departure, and transportation.

Four Seasons Biltmore Resort ~ Santa Barbara, Ca ~ 2002 to 2003 Bell Person

· Received superior rating as a Guest Service employee.

· Responsible for training of incoming department new hires.

St. Regis Monarch Beach Resort ~ Dana Point, Ca ~ 2001 to 2002 Valet

· Responsible for initial guest contact and safe, timely transfer of

vehicles to and from parking structure.

· Facilitated guest check-ins/checkouts.

· Supervised hotel shuttle and guest escorts

Personal: *Enjoyment of sport related activities and travel

*Extensive volunteer work

*Competitive Martial Artist

Skills: *Extensive social/PR skills through numerous jobs in customer service

*Conversational spoken Spanish

*Able to read and write Spanish for simple business tasks

*Completed Emergency Medical Technicians Course

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