Quality Control Assurance
Resume:
Jose A Reyes
*** ***** ****** *** *, Newark, NJ *7104
862-***-**** (Home)
*************@*****.***
Summary
Objective
Experience
I have 5 years of experience, including as a Customer Care Specialist, as an Overnight Shift Supervisor and as a Chemical
Plant Operations Technician in industries including Automotive Dealers.
Most recently, I have been working as a Customer Care Specialist at Planet Honda from August 2011 to November 2011.
My skills and experiences include: Materials Management, Meeting Facilitation, Process Engineering, Quality Control,
Shipping.
To seek position in the esteemed organization where I can utilize my Innovative ideas,progressive experience for
accomplishing the projects in the field of biotech. I would like to exploit my potential for amplifying the profit of the
company and elevating the reputation of the organization.
Customer Care Specialist Aug. 2011 - Nov. 2011
Planet Honda, Union, NJ
l Spoke with customers in person.
l Provided information about products and services.
l Took and recorded orders.
l Received and processed incoming phone calls from customer or client base.
l Recorded details of customer interactions, inquiries and comments.
l Ensured that appropriate changes were made to resolve customer concerns.
l Refer unresolved customer grievances to designated departments for further investigation.
l Spoke with customers by phone.
l Knowledge sets include Automated attendant systems.
Overnight Shift Supervisor Feb. 2008 - Nov. 2009
Newark Packaging LLC, Newark, NJ
l Supervised workers.
l Enforced safety and health rules.
l Inspected materials and products.
l Inspected equipment.
l Demonstrated equipment use to employees.
l Observed work of operators.
l Responsible for training.
l Oversaw manufacturing operations including Product, Quality Assurance, Sanitation, Maintenance, Safety, Shipping
and Receiving.
l Recommended improvements.
l Developed downtime reduction strategies.
l Assigned duties to employees.
l Attended company meetings.
l Knowledge sets include Forklift Operation, Hazardous material protective apparel, Pallet Jack, Personal protective
clothing, Receiving, Safety glasses, Safety shoes, Shipping, Supervisor.
l Enforce safety and sanitation regulations.
l Direct and coordinate the activities of employees engaged in the production or processing of goods, such as
inspectors, machine setters, and fabricators.
l Inspect materials, products, or equipment to detect defects or malfunctions.
l Demonstrate equipment operations and work and safety procedures to new employees, or assign employees to
experienced workers for training.
l Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or
processing standards.
l Maintain operations data, such as time, production, and cost records, and prepare management reports of
production results.
l Set up and adjust machines and equipment.
Chemical Plant Operations Technician Apr. 2007 - Feb. 2008
Innovation Fuels, Newark, NJ
l Ensured that solutions in tanks and troughs were at safe levels.
l Regulated or shut down equipment during emergency situations.
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Licenses
Skills
Languages
l Reviewed laboratory test reports for process adjustments.
l Processed chemical products using batch sheet.
l Charged raw materials to reactor.
l Monitored recording instruments, flowmeters and panel lights.
l Interpreted chemical reactions visible through sight and monitors.
l Handled hazardous material.
l Processed chemical mixes from automated controls systems.
l Performed preventative maintenance for chemical distribution equipment.
l Performed product mixing, blending and combinations of raw material to manufacture products.
l Loaded and unloaded material containers including tank cars, tank trucks, drums and totes.
l Knowledge sets include Chemical reactor vessels, Chemical tanks, Collection tanks, Hazardous material protective
apparel.
l Move control settings to make necessary adjustments on equipment units affecting speeds of chemical reactions,
quality, and yields.
l Monitor recording instruments, flowmeters, panel lights, and other indicators, and listen for warning signals, in order
to verify conformity of process conditions.
l Control or operate chemical processes or systems of machines, using panelboards, control boards, or
semiautomatic equipment.
l Record operating data such as process conditions, test results, and instrument readings.
l Draw samples of products, and conduct quality control tests in order to monitor processing, and to ensure that
standards are met.
l Regulate or shut down equipment during emergency situations, as directed by supervisory personnel.
l Start pumps to wash and rinse reactor vessels, to exhaust gases and vapors, to regulate the flow of oil, steam, air,
and perfume to towers, and to add products to converter or blending vessels.
l Interpret chemical reactions visible through sight glasses or on television monitors, and review laboratory test
reports for process adjustments.
l Patrol work areas to ensure that solutions in tanks and troughs are not in danger of overflowing.
l Direct workers engaged in operating machinery that regulates the flow of materials and products.
l Turn valves to regulate flow of products or byproducts through agitator tanks, storage drums, or neutralizer tanks.
l Gauge tank levels, using calibrated rods.
l Repair and replace damaged equipment.
l Defrost frozen valves, using steam hoses.
l Operated equipment including pumps.
New Jersey, Class A/CDL:
English, Spanish, CorelDRAW, Customer Relations, Forklift Operator, Machinery, Materials Management, Meeting
Facilitation, Monitors, Oil Painting, Pallet Jack, Personnel, Process Engineering, Quality, Quality Control, Receiving,
Recording, Safety, Shipping, Supervisory Skills, Telephone Skills, Television
Spanish, English
Jose Reyes
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